Unable to download itunes - windows installer package

I've been trying to update iTunes, half way through it says" There is a problem with this Windows Installer Package. A program required for this install to complete could not be run." I've tried uninstalling then re-installing - now it won't let me do anything.  Not sure what to do, any suggestions would be greatly appreciated.  Thanks in advance.

There is a problem with this windows installer package.  A program required for the program to complete could not be found.  Contact your support personnel or package vendor.
Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

Similar Messages

  • Trying to download itunes, windows installer package error

    im trying to download itunes but when i do it says
    "there is a problem with this windows installer package. a program run as part of the setup did not finish as expected. contact your support personnel or package vendor."
    is this an itunes problem or a windows problem? someone please help!

    I had the same problem trying to install version 8.0.1, I went to my control panel then to add/remove programs and I removed the windows installer from my computer. It does give a warning that certain programs may not work but it did not effect my computer. I tried the install of iTunes again and it worked. My computer used the iTunes installer since the windows installer no longer existed. After iTunes update was completed I then reinstalled the windows installer program.

  • Unable to download itunes the installation package could not be opened verify the package exists and that you can access it or contact the application vendor to verify this is a valid windows package

    I have had to take my pc back to factory settins, so lost my itunes, tried to install again getting message saying
    the installation package could not be opened verify the package exists and that you can access it or contact the vendor to verify that this is a valid windows package,

    Hi
    Try the following:
    Uninstall iTunes and Quicktime
    Reboot
    in the task tray right click the quicktime icon and click exit.
    navigate to the folder in program files and remove the quicktime directory and all its files.
    Reboot.
    Now try install iTunes and quicktime and it should work
    Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

  • Can't download itunes - "this installation package could not be opened.....

    please help!!. I cannot download the itunes 7.4.2 (?) i get the error
    "this installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer package."
    I am so frustrated. I tried everything and cannot download the new itunes. I got the new nano video and can't even use it!

    no, I never have resolved it. I spent 1 1/2 hrs on the phone with apple and couldn't figure it out. they finally said it must be something with my windows installer - but I have no problem downloading/installing any other programs.
    go figure.

  • Itunes window installer package error

    cant download new itunes 10. something,have vista tried windows uninstall/repair, and revo uninstall all apple software and then reinstall, did not work.  now have 2 ipods and no itunes on pc please help. 

    have vista tried windows uninstall/repair
    Doublechecking. Did you try the following user tip?
    "There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

  • Cannot install itunes, windows installer package error

    I've been looking around for a solution and I still can't find one that is specifically for my case. I've never had itunes before (well I guess I did but THAT never installed for some reason).
    Anyways, I can't install the latest itunes (and I tried itunes 9 as well), it keeps giving me this message:
    There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.
    I tried everything! I uninstalled everything and redid the installation. I did this method with the extract.bat to get the msi files to individualling install from the itunes64setup.exe...the only msi files that don't download and give me that error are the updater and actual itunes msi file.
    I'm on a:
    Acer Aspire 8930G
    Windows Vista Home Premium
    Service Pack 2
    x64 OS

    Repair your Apple software update.
    Go to START/ALL PROGRAMS/Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
    If you don't find ASU, go to Control Panel:
    START/CONTROL PANEL/Programs n Features /highlight ASU and click CHANGE then REPAIR,

  • Unable to download Itunes windows 8

    Hi. I'm trying to download Itunes in my new computer (Windows 8 64 bit) but I can't. I already try the option of run as an administration but that does not work. What can I do??? Thanks

    Hi sheilarodz,
    If you are having issues downloading iTunes for your Windows 64 machine, you may be able to download it directly from the following link:
    iTunes 11.0.4 for Windows 64
    http://support.apple.com/kb/DL1615
    Cheers,
    - Brenden

  • Unable to download Itunes, Windows error 127, Itunes error 7

    How do I reinstall iTunes.
    Messages: iTunes.exe-Entry Point not found;   iTunes not installed Correctly. Error 7 (windows error 127). 2nd message

    Hi sheilarodz,
    If you are having issues downloading iTunes for your Windows 64 machine, you may be able to download it directly from the following link:
    iTunes 11.0.4 for Windows 64
    http://support.apple.com/kb/DL1615
    Cheers,
    - Brenden

  • Windows 7 64 bit, ipod touch 3.1.2. Error when downloading itunes - "This installation package could not be opened...verify this is a Valid Windows Installer Package."

    Header 1
    please suggest help

    Are you sure that you downloaded the 64 bit version and not the 32 bit version?  I would delete the download and try again.  You also might want to look at the iTunes forum since youu have an iTunes problem and not an iPod problem.

  • I have a new Dell computer running windows 7 and am unable to download itunes. The message I recieve after trying to run the download is: This installation package could not be opened. Verify that the package exists and that you can access it.   Any ideas

    I have a new Dell computer running windows 7 and am unable to download itunes. The message I recieve after trying to run the download is: This installation package could not be opened. Verify that the package exists and that you can access it.   Any ideas?

    Hello tcampbell1549,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/ht1926
    Have a nice day,
    Mario

  • I'm unable to install the newest version of itunes on my pc, the promt says that there is a problem with the windows installer package, but I have downloaded the exe more than once. Is anyone able to help?

    I'm unable to install the newest version of itunes on my pc, the promt says that there is a problem with the windows installer package, but I have downloaded the exe more than once. Is anyone able to help?

    Yes, I had found a similar solution also.  I'm running XP Pro, SP3.  I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair.  Then run the 10.5 exe.
    While the programme updated from version 8 of iTunes, my new iTunes is now a mess.  Not all of my music was in the same folder previously but it all showed up on iTunes.  Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing.  I haven't begun to work on that.

  • TS3212 I'm runing IE9 & I'm unable to download iTunes.  I receive this error each time: There is a problem with this windows installer package.  A program required for the program to complete could not be found.  Contact your support personnel or package

    I'm running IE 9 & windows 7.  I'm unable to download iTunes.  I receive this error each time: There is a problem with this windows installer package.  A program required for the program to complete could not be found.  Contact your support personnel or package vendor.

    There is a problem with this windows installer package.  A program required for the program to complete could not be found.  Contact your support personnel or package vendor.
    Let's try the following user tip with that one:
    "There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

  • Unable to install itunes 10.5 after update issue. "windows installer package error"

    So when the update for itunes happened, it wiped my ipod, and then my ipod would not work with itunes. So I uninstalled itunes and tried to reinstall it and it gives me that error message. "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." I have tried all the fixes from deleting everything to running command prompts. I think i tried everything.
    Method 1: Right click on the setup file and, from the drop down menu, select 'run as administrator'
    Method 2: Open command prompt in elevated mode and, then unregistered and re-register Windows Installer.
    1. In the Start search box and then type 'cmd', when the command application appears at the top of the start window, right click on it and, from the drop down menu, select 'run as administrator' and type each of these commands in the command prompt and press Enter
       • msiexec /unregister
       • msiexec /regserver
    msiexec.exe belongs to the Windows Installer Component and is used to install new programs that use Windows Installer package files (MSI)
    http://windows.microsoft.com/en-US/windows7/Command-Prompt-frequently-asked-ques tions
    Method 3: Start the Windows Installer service
    1. Click Start, type Services.msc and press {ENTER}
    2. Double-click Windows Installer
    3. Set the Startup type of Windows Installer to Manual
    4. Click Start to start the service. Note down the error message if any.
    5. Click OK.
    If the above mentioned steps don’t resolve the issue, then
    follow the steps and check whether you can resolve the issue:
    Method 4: Empty your Temp directory and restart
    1.       Choose Start > Computer
    2.       In Computer, open the "C:" drive.
    3.       Open the Users folder.
    4.       Double-click the folder titled with your username.
    5.       If you see an AppData folder, skip to step 10. If you don't see an AppData folder, proceed to the next step.
    6.       Choose Organize > Folder and Search Options.
    7.       Click the View tab.
    8.       Select the option to "Show hidden files and folders." (In Windows 7 this option will be called "Show hidden files, folders, and drives").
    9.       Click OK.
    10.    Double-click the AppData folder to open it. If Windows needs your permission to continue click Continue.
    11.    Double-click the Local folder to open it.
    12.    Right-click on the Temp folder and choose Delete.
    13.    In the confirmation dialog that appears click Yes.
    14.    If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 12.
    15.    Restart your computer.
    Method 5: Removing iTunes
    Note: iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.
    1.       Quit iTunes.
    2.       From the Start menu, click Control Panel.
    3.       In Control Panel, click Uninstall a program. The Programs and Features Control Panel opens.
    Alternately, in Classic Panel of Control Panel, click Programs and Features.
    4.       Select iTunes from the list of currently installed programs, then click Uninstall.
    5.       When asked if you would like to remove iTunes, click Yes.
    6.       After the uninstallation is complete, do not restart your computer if you are prompted to.
    7.       If other program entries were listed for iTunes in Programs and Features remove those as well.
    8.       In Programs and Features, also remove any iPod Updater applications that are listed in the same fashion as you removed iTunes.
    Method 6: You may also try downloading the Windows Installer Cleanup utility and run that to remove the leftover ITunes installer files that may be causing issues with your current installation.
    You may refer the following article to download the Windows Installer Cleanup Utility:
    http://support.microsoft.com/kb/290301
    1. Click on Start > All Programs and then click Windows Install Cleanup; the Windows Installer Clean Up Utility window appears, listing software that is currently installed on your computer.
    2. Select iTunes from the list and click Remove. If you have multiple iTunes files, remove all of them.
    3. Once you have completed the above steps to Empty your Temp directory, Completely remove iTunes and QuickTime, and Clean up iTunes installer files on the computer, you can install the latest version of iTunes from
    To this:
    This solution correct my bug.
    I had the same error in with the i-tunes installation and i did this and it worked.... This works for any i tunes that fails to install itself on 64 Bit
    You have to go into your registry.
    Start, run, type in “regedit”.
    Next go to HKEY_LOCAL_MACHINE.
    SYSTEM
    CurrentControlSet
    Services
    MSIServer
    To the right you’ll see WOW64. Double click on it, or right click on it and click on modify. Change the setting from 1 to 0.
    Next, go to the start menu again and type in the search box: “services.msc”.
    Look for and find the Windows Installer service.
    Double click on it and tell it to stop. Next, tell it to start.
    You should now be able to install your programs.
    ------  By the way I dont have the WOW64 option is not available.
    I was able to install quick time just fine. All of the other apple software associated with itunes installed fine but itunes did not. Im not sure if there is a virus that could do this. I didnt delete anything but apple folders.
    I have tried other things but i cant remember exactly there were.
    When the install process for itunes is running it changes with the error message shows up during install.
    Thanks.

    I should have posted this earlier, but anyway. I restored my laptop to factory version after backing up any useful data, and the first thing I the laptop was restored was connect to the internet, download and install the latest version of iTunes. And Bingo! It worked.
    Apple helps you find Original Sin with the Windows.

  • I cannot uninstall or install itunes.  error is 'trying to use on a network resource that is unavailable'.  I cannot find a pth to any folders containning installation package itunes.msi.  Unable to download itunes since 2 updates ago and crashed com

    I cannot uninstall or install itunes.  error is 'trying to use on a network resource that is unavailable'.  I cannot find  path to any folders containing installation package itunes.msi.  Unable to download itunes since 2 updates ago and crashed computer.    Windows update as suggested in some posts does not assist either.
    Can anyone assist me?  Thank you so much

    Should the advice above not fix things for you...
    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

  • I am trying to download iTunes to my Sony PC,  but "This installation package could not be opened.  Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer Package."

    mI am trying to download iTunes to my Sony PC, but I keep getting the following error after initial download attempt:
    "This installation package could not be opened.  Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer Package."
    I have Windows 7 Home Premium, Service Pack 1.
    Any help is greatly appreciated.

    Hi gump68,
    Thanks for visiting Apple Support Communities.
    You may find the steps in this article helpful if iTunes is not installing on your PC:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    All the best,
    Jeremy

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