Unable to download mails

sir
with due respect
i have tried to download emails from sify server
everytime i tried i get message authentication failed
and some other message
pls help as sify is closing down its mail services and i have few important mails
that i want as it is because if i try to forward they wont be in their original form
along with contact details
kindly help
thanks
regards
devendra
[email protected]

https://support.mozilla.org/en-US/kb/problems-sending-and-receiving-messages

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