Unable to download Muse.  Get a "Waiting to download" error.

Why is Muse hanging up "waiting to download"?

Please try installing Muse from here: http://helpx.adobe.com/muse/kb/installer-file-damaged.html.
Regards,
Romit Sinha

Similar Messages

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    Unable to download Error getting License. License Server Communication Problem: E_ACT_NOT_READY.  Cannot open ebooks on my Adobe DE.  How do I fix this?

    I had the exact same problem & this worked for me. All I needed was the first step. Good luck!!!! (copied from another thread):
    "Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
    Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.
    Unfortunately, it often then gives misleading error messages about what is wrong.
    A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
    Another is  "E_AUTH_NOT_READY"
    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
    Restart ADE, and then reauthorize with your (old) Adobe ID.
    In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

  • What can I do with this message: unable to download, Error getting license, License Sever Communication Problem

    I am trying to download a library book (Epub ebook) into my Mac laptop. I have updated my Adobe Edition to 4.0. I keep getting this message
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    I have gotten in touch with the library. They advised me to do the following:
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    Open Adobe Digital ! Editions.
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    Select Erase Authorization.
    Click OK and Quit Adobe Digital Editions.
    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    I am stuck on  Erase Authorization.  After I choose erase authorization another message pops up: Unable to  Erase Authorization. Please try again after some time. I tried all day in fact I even went to the Apple Store where a staff member was also unable to get any further!!

    Hi dagmar
    See my answer at:
    https://forums.adobe.com/thread/1716726
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    Brantsap,
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  • Unable to download error getting license license server communication problem

    Hi,
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    Digital Editions: unable to download Error getting License. License Server Communications Problem: E_ADEPT_NO_TOKEN

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    It seems to me that the battery is dead or y have a hardware problem
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    For MAC or PC       
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      Apple Retail Store - Genius Bar

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    Every time I try to download an app it will look like its downloading but it will say unable to download app at this time what do I do

    Morning Chris 1012,
    Thanks for using Apple Support Communities.
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  • Enterprise PKI - Unable to download, error AIA and OCSP

    I just added a subordinate CA to my environment and am trying to get these two errors worked out.  The AIA location that points to my subCA's cert errors in pkiview.msc stating it is unable to download.  I have checked the folder and it contains
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    Thank in advance.

    Here is the output from the verify command.  It looks like it is complaining about my OCSP certificate.  I did modify the output a little to hide my actual domain information, so it may look a little weird.
    Issuer:
        CN=controller2
        DC=domain
        DC=domain
        DC=com
        [0,0]: CERT_RDN_IA5_STRING, Length = 3 (3/128 Characters)
            0.9.2342.19200300.100.1.25 Domain Component (DC)="com"
            63 6f 6d                                           com
            63 00 6f 00 6d 00                                  c.o.m.
        [1,0]: CERT_RDN_IA5_STRING, Length = 7 (7/128 Characters)
            0.9.2342.19200300.100.1.25 Domain Component (DC)="domain"
        [2,0]: CERT_RDN_IA5_STRING, Length = 3 (3/128 Characters)
            0.9.2342.19200300.100.1.25 Domain Component (DC)="domain"
        [3,0]: CERT_RDN_PRINTABLE_STRING, Length = 11 (11/64 Characters)
            2.5.4.3 Common Name (CN)="controller2"
            63 6f 6e 74 72 6f 6c 6c  65 72 32                  controller2
            63 00 6f 00 6e 00 74 00  72 00 6f 00 6c 00 6c 00   c.o.n.t.r.o.l.l.
            65 00 72 00 32 00                                  e.r.2.
    Subject:
        CN=test.domain.domain.com
        [0,0]: CERT_RDN_PRINTABLE_STRING, Length = 20 (20/64 Characters)
            2.5.4.3 Common Name (CN)="test.domain.domain.com"
    Cert Serial Number: 141693c100000000003c
        3c 00 00 00 00 00 c1 93  16 14
    dwFlags = CA_VERIFY_FLAGS_CONSOLE_TRACE (0x20000000)
    dwFlags = CA_VERIFY_FLAGS_DUMP_CHAIN (0x40000000)
    ChainFlags = CERT_CHAIN_REVOCATION_CHECK_CHAIN_EXCLUDE_ROOT (0x40000000)
    HCCE_LOCAL_MACHINE
    CERT_CHAIN_POLICY_BASE
    -------- CERT_CHAIN_CONTEXT --------
    ChainContext.dwInfoStatus = CERT_TRUST_HAS_PREFERRED_ISSUER (0x100)
    ChainContext.dwErrorStatus = CERT_TRUST_IS_REVOKED (0x4)
    ChainContext.dwRevocationFreshnessTime: 5 Days, 2 Hours, 30 Minutes, 4 Seconds
    SimpleChain.dwInfoStatus = CERT_TRUST_HAS_PREFERRED_ISSUER (0x100)
    SimpleChain.dwErrorStatus = CERT_TRUST_IS_REVOKED (0x4)
    SimpleChain.dwRevocationFreshnessTime: 5 Days, 2 Hours, 30 Minutes, 4 Seconds
    CertContext[0][0]: dwInfoStatus=102 dwErrorStatus=4
      Issuer: CN=controller2, DC=domain, DC=domain, DC=com
      NotBefore: 6/23/2014 8:32 AM
      NotAfter: 6/16/2016 8:23 AM
      Subject: CN=test.domain.domain.com
      Serial: 141693c100000000003c
      SubjectAltName: DNS Name=test.domain.domain.com
      Template: WebServer
      4c 5a b9 ab 87 80 3e df ed 9a 7f da be 59 d6 98 05 af ab e4
      Element.dwInfoStatus = CERT_TRUST_HAS_KEY_MATCH_ISSUER (0x2)
      Element.dwInfoStatus = CERT_TRUST_HAS_PREFERRED_ISSUER (0x100)
      Element.dwErrorStatus = CERT_TRUST_IS_REVOKED (0x4)
      ----------------  Certificate AIA  ----------------
      Verified "Certificate (0)" Time: 0
        [0.0] ldap:///CN=controller2,CN=AIA,CN=Public%20Key%20Services,CN=Services,CN=Configuration,DC=domain,DC=domain,DC=com?cACertificate?base?objectClass=certificationAuthority
      Verified "Certificate (0)" Time: 0
        [1.0] http://controller2.domain.domain.com/certenroll/controller2.domain.domain.com_controller2.crt
      ----------------  Certificate CDP  ----------------
      Verified "Base CRL (0b)" Time: 0
        [0.0] http://controller2.domain.domain.com/CertEnroll/controller2.crl
      ----------------  Base CRL CDP  ----------------
      No URLs "None" Time: 0
      ----------------  Certificate OCSP  ----------------
    http://controller2.domain.domain.com/ocsp/MEswSTBHMEUwQzAJBgUrDgMCGgUABBTGYfObkkJSqlANW1AVyWfI%2bjrNwwQUWjvx6odKhuGe8jdbNqX%2bJAnRVFYCChQWk8EAAAAAADw%3d?Content-Type: application/ocsp-request
    dwFlags = CA_VERIFY_FLAGS_CONSOLE_TRACE (0x20000000)
    dwFlags = CA_VERIFY_FLAGS_DUMP_CHAIN (0x40000000)
    Application[0] = 1.3.6.1.5.5.7.3.9 OCSP Signing
    ChainFlags = CERT_CHAIN_REVOCATION_CHECK_CHAIN_EXCLUDE_ROOT (0x40000000)
    HCCE_LOCAL_MACHINE
    CERT_CHAIN_POLICY_BASE
    -------- CERT_CHAIN_CONTEXT --------
    ChainContext.dwInfoStatus = CERT_TRUST_HAS_PREFERRED_ISSUER (0x100)
    ChainContext.dwErrorStatus = CERT_TRUST_REVOCATION_STATUS_UNKNOWN (0x40)
    SimpleChain.dwInfoStatus = CERT_TRUST_HAS_PREFERRED_ISSUER (0x100)
    SimpleChain.dwErrorStatus = CERT_TRUST_REVOCATION_STATUS_UNKNOWN (0x40)
    CertContext[0][0]: dwInfoStatus=102 dwErrorStatus=40
      Issuer: CN=Controller1, DC=domain, DC=domain, DC=com
      NotBefore: 6/20/2014 4:33 PM
      NotAfter: 7/4/2014 4:33 PM
      Subject: CN=CONTROLLER2.domain.domain.com
      Serial: 1019856900000000006a
      SubjectAltName: DNS Name=CONTROLLER2.domain.domain.com
      Template: OCSP Response Signing
      f4 6e 96 24 8d be 3d bc aa 0a 19 4b 7e 42 36 00 45 58 b3 b7
      Element.dwInfoStatus = CERT_TRUST_HAS_KEY_MATCH_ISSUER (0x2)
      Element.dwInfoStatus = CERT_TRUST_HAS_PREFERRED_ISSUER (0x100)
      Element.dwErrorStatus = CERT_TRUST_REVOCATION_STATUS_UNKNOWN (0x40)
      ----------------  Certificate AIA  ----------------
      No URLs "None" Time: 0
      ----------------  Certificate CDP  ----------------
      No URLs "None" Time: 0
      ----------------  Certificate OCSP  ----------------
      No URLs "None" Time: 0
      Application[0] = 1.3.6.1.5.5.7.3.9 OCSP Signing
    CertContext[0][1]: dwInfoStatus=10c dwErrorStatus=0
      Issuer: CN=Controller1, DC=domain, DC=domain, DC=com
      NotBefore: 2/11/2014 4:26 PM
      NotAfter: 2/11/2024 4:36 PM
      Subject: CN=Controller1, DC=domain, DC=domain, DC=com
      Serial: 36abd79a207463a4405ab6c1c19788a2
      8e 12 c3 6a 9c 8b 35 db 70 27 64 14 ee d7 bf a4 a1 32 88 bf
      Element.dwInfoStatus = CERT_TRUST_HAS_NAME_MATCH_ISSUER (0x4)
      Element.dwInfoStatus = CERT_TRUST_IS_SELF_SIGNED (0x8)
      Element.dwInfoStatus = CERT_TRUST_HAS_PREFERRED_ISSUER (0x100)
      ----------------  Certificate AIA  ----------------
      No URLs "None" Time: 0
      ----------------  Certificate CDP  ----------------
      No URLs "None" Time: 0
      ----------------  Certificate OCSP  ----------------
      No URLs "None" Time: 0
    Exclude leaf cert:
      f4 6e 96 24 8d be 3d bc aa 0a 19 4b 7e 42 36 00 45 58 b3 b7
    Full chain:
      e6 d2 e8 eb a8 69 77 27 cc b8 37 24 de d5 00 4b 9a 88 5b ba
      Issuer: CN=Controller1, DC=domain, DC=domain, DC=com
      NotBefore: 6/20/2014 4:33 PM
      NotAfter: 7/4/2014 4:33 PM
      Subject: CN=CONTROLLER2.domain.domain.com
      Serial: 1019856900000000006a
      SubjectAltName: DNS Name=CONTROLLER2.domain.domain.com
      Template: OCSP Response Signing
      f4 6e 96 24 8d be 3d bc aa 0a 19 4b 7e 42 36 00 45 58 b3 b7
    The revocation function was unable to check revocation for the certificate. 0x80092012 (-2146885614)
      Verified "OCSP" Time: 0
        [0.0] http://controller2.domain.domain.com/ocsp
        CRL 0b:
        Issuer: CN=controller2, DC=domain, DC=domain, DC=com
        c6 42 3a 4c 2e a0 49 5b 0d 99 b4 9f 27 13 12 ea c4 e9 c0 6d
      Application[0] = 1.3.6.1.5.5.7.3.1 Server Authentication
    CertContext[0][1]: dwInfoStatus=102 dwErrorStatus=0
      Issuer: CN=Controller1, DC=domain, DC=domain, DC=com
      NotBefore: 6/16/2014 8:13 AM
      NotAfter: 6/16/2016 8:23 AM
      Subject: CN=controller2, DC=domain, DC=domain, DC=com
      Serial: 15b2082c000000000043
      Template: SubCA
      f0 04 e9 b9 1f 65 fe 01 3f bb 77 f7 9d 64 4e 38 9b 1f 06 32
      Element.dwInfoStatus = CERT_TRUST_HAS_KEY_MATCH_ISSUER (0x2)
      Element.dwInfoStatus = CERT_TRUST_HAS_PREFERRED_ISSUER (0x100)
      ----------------  Certificate AIA  ----------------
      Verified "Certificate (0)" Time: 0
        [0.0] ldap:///CN=Controller1,CN=AIA,CN=Public%20Key%20Services,CN=Services,CN=Configuration,DC=domain,DC=domain,DC=com?cACertificate?base?objectClass=certificationAuthority
      Verified "Certificate (0)" Time: 0
        [1.0] http://controller1.domain.domain.com/CertEnroll/Controller1.domain.domain.com_Controller1.crt
      ----------------  Certificate CDP  ----------------
      Verified "Base CRL (55)" Time: 0
        [0.0] ldap:///CN=Controller1,CN=Controller1,CN=CDP,CN=Public%20Key%20Services,CN=Services,CN=Configuration,DC=domain,DC=domain,DC=com?certificateRevocationList?base?objectClass=cRLDistributionPoint
      ----------------  Base CRL CDP  ----------------
      No URLs "None" Time: 0
      ----------------  Certificate OCSP  ----------------
    http://controller1.domain.domain.com/ocsp/MEswSTBHMEUwQzAJBgUrDgMCGgUABBSWFpoon%2bP%2b4F2xce34%2bLAmIUiu2QQUihnqzDjKy9KFeEFWkyQQc6W%2fpuUCChWyCCwAAAAAAEM%3d?Content-Type: application/ocsp-request
      Verified "OCSP" Time: 0
        [0.0] http://controller1.domain.domain.com/ocsp
        CRL (null):
        Issuer: CN=Controller1.domain.domain.com
        9c f8 ad 7d 8f 87 a5 ff 0c 97 3d d2 97 ea 1b bb 8a e9 10 ff
    CertContext[0][2]: dwInfoStatus=10c dwErrorStatus=0
      Issuer: CN=Controller1, DC=domain, DC=domain, DC=com
      NotBefore: 2/11/2014 4:26 PM
      NotAfter: 2/11/2024 4:36 PM
      Subject: CN=Controller1, DC=domain, DC=domain, DC=com
      Serial: 36abd79a207463a4405ab6c1c19788a2
      8e 12 c3 6a 9c 8b 35 db 70 27 64 14 ee d7 bf a4 a1 32 88 bf
      Element.dwInfoStatus = CERT_TRUST_HAS_NAME_MATCH_ISSUER (0x4)
      Element.dwInfoStatus = CERT_TRUST_IS_SELF_SIGNED (0x8)
      Element.dwInfoStatus = CERT_TRUST_HAS_PREFERRED_ISSUER (0x100)
      ----------------  Certificate AIA  ----------------
      No URLs "None" Time: 0
      ----------------  Certificate CDP  ----------------
      No URLs "None" Time: 0
      ----------------  Certificate OCSP  ----------------
      No URLs "None" Time: 0
    Exclude leaf cert:
      61 c5 e7 bb 4a ad 0e 34 37 15 21 85 6b f1 54 1d d6 39 85 48
    Full chain:
      d2 0d 42 d5 79 28 59 8f ab 2b 83 15 7d f2 6d 46 57 46 b4 ac
      Issuer: CN=controller2, DC=domain, DC=domain, DC=com
      NotBefore: 6/23/2014 8:32 AM
      NotAfter: 6/16/2016 8:23 AM
      Subject: CN=test.domain.domain.com
      Serial: 141693c100000000003c
      SubjectAltName: DNS Name=test.domain.domain.com
      Template: WebServer
      4c 5a b9 ab 87 80 3e df ed 9a 7f da be 59 d6 98 05 af ab e4
    The certificate is revoked. 0x80092010 (-2146885616)
    Certificate is REVOKED
    Leaf certificate is REVOKED (Reason=4)
    CertUtil: -verify command completed successfully.

  • "Unable to download" error in iTunes iPod touch 5G

    I began to download a song, and suddenly an error came up saying it was unable to download. I tried resetting my iPod, sliding from the left, and the right to delete, nothing worked. Please, help! I am on iOS 7.0.4, if that helps. Thank you!

    Can you download on your computer?
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    - Power off and then back on your router
    .- Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
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  • How do I overcome error message "Unable to Download Error getting license.license serverproblem.e-go

    I am trying to download a book to my new Kobo touch and keep getting this error message. Google have said that it is a problem with ADE.
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    If due to some reason, you are unable to deauthorize ADE, follow the below steps:
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    ADE will be deauthorized now.
    Now Authorize ADE again.
    Windows:
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    In the left pane of the Registry Editor, locate the following registry key:
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  • Unable to Download Error getting license. Server Communication Problem: E_STREAM_ERROR:

    I have been trying to move over my Google Play book to my Nook device and this message keeps coming up. I followed all instructions from the google help website in order to download the books correctly to my Nook, but this keeps coming up. Any suggestions on why this is happening? What do I need to do to get the books onto my nook?

    I have the same problems on Mac Yosemite: the message is almost the same, except that it ends with: E_ACT_NOT_READY. I did more or less the same maneuvers with no results.Everything worked before the update; now it doesn't.

  • I'm unable to download, error getting license, server comm. problem

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    Moved to Adobe Digital Editions forum.
    Neil

  • I need help . . .Unable to download Error Getting Licence E-IO_CANNOT_OPEN

        I have no idea what is going on.  I downloaded AVG software which I have since removed, have removed and downloaded various versions of Adobe Digital Editions, restarted my computer and I still can't get books from the library.  It worked before . . . help.

    Well, I solved the problem by myself. Maybe it would be usefull for someone else... I ordered my book again in the shop, get new link and new acsm-file. And download it immediately (previous acsm-file was two-days old and license didn't work). I read that acsm-file is actual only for 24-hours...

  • After Nook upgrade, ADE upgraded to 4.0 on my mac. Authorized,  attempting to download from library, getting error message " unable to download, error getting license, E_act_Not_ready"

    Using my nook reader was always easy. Since this upgrade, not able to even download into ADE.
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    Also, I have uninstalled ADE former version, installed ADE4.0 and authorized it. Nook did an upgrade on 12/16/14. Does not work, even with Nook not connected to Mac.

  • Problem downloading: unable to download: error getting license: License server communication problem: E_ACT_NOT_READY

    HOW DO I FIX THIS PROBLEM: E_ACT_NOT_READY  ?

    Try the instructions given in following link:
    http://helpx.adobe.com/digital-editions/kb/error-e_act_not_ready.html
    I hope it helps.
    -Chirag

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