Unable to download or access "my stuff" from adobe exchange panel.

After a successful login to the cc site, from the sign in button on the exchange panel, the message is sorry, we are unable to log you in.  I have closed and started again after cleaning out the cookies etc.
How do I fix the problem. 
I am on a windows 7 machine.
I have not changed any preferences in Photoshop.

The download is huge, 1.6GB, so it will take a while to download and if it fails, clear your browser’s cache and try again, or try a different browser.
There is nothing on the page that will prevent you from downloading it multiple times.  If you are getting an error it is likely your internet connection or some internet security software or something else blocking.  Did you watch the download and did it completely successfully or did it just stop?
On the page with the Try link there is a link for when you’re having problems downloading, which it seems like you are:
http://helpx.adobe.com/x-productkb/global/troubleshoot-download-problems.html
There are phone numbers for Adobe but usually it is an exercise in frustration talking to someone in India who has a script they will lead you through, not unlike what it says on the help page, just slower.
If you want to attach a screenshot you need to use the web version of the forums and copy/paste into the message, or use the camera icon at the top left.

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