Unable to download Pre-Ordered book

I Pre-ordered a book (Infinity Blade: Redemption) and when it came out, I couldn't download it on my iMac, PC or iPod. I looked through my account and (oddly enough) it didn't even register as Purchased. This is odd because I was charged for it. Can anybody help... please?

Contact iTunes Support: http://www.apple.com/support/itunes/contact/

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Pre-Order Book stuck in downloading, book not in yet

I agreed to purchased a book on a pre-order basis. Now when I go into my libray it is hung up trying to download this book that is not yet available. I have tried fully shutting down the ipad, but no luck. Also tried to buy a new book that is available, but that is not downloading and library is still hung up on the pre order book not yet available.
Any help would be appreciated!
Kim

Jeff,
Thanks for the reply. However, the knowbase article referred to in iTunes Store: How to delete a downloading purchase on iOS seems to refer to an earlier version of the iTunes app than I have with iOS 8.0.2. My iTunes app has neither a More button in bottom nav bar, nor any options to display a Downloads list.
iBooks does display The Innovators book in its Books list, with a downloading icon (circle with pause button inside) showing status of this book. The progress indicator in this icon (solid line progressing around the circle) is stuck at the very beginning of the download operation, and hangs there forever. I cannot use the Select button to select this book (to move or delete it); the Select button displays a radio button in front of each item, allowing a group of books to be selected for a Move or Delete operation. But The Innovators book's radio button cannot be toggled (presumably because the book is still downloading).
As I indicated in my original message, I can use iTunes on Mac to remove the book from the iPad as part of its Sync/Backup operations. While this removal appears to work, the book reappears in the Books list on the iPad shortly after the Sync operation completes. Again, I presume this is because the book still exists in the download list on the iPad.
Any other thoughts on how to proceed?
Gary

HT203433 Itunes tells me my pre-ordered book is ready to download and never does...

So every time I download a new app from my iPhone 4s, a popup comes and tells me my pre-ordered book 'such wicked intent' is ready for download, and then asks if I'd like to download it now. So I always tap 'yes'.
However, no matter if I'm on 4g or my own internet at home, I always get a message that says "cannot connect to iTunes store, and the book never downloads.
What more is that when I search on the iTunese store from my computer, the book isn't in 'recently purchased' or anything, so it seems I can't download the book again with out REpaying for it.
How can this be fixed?

There are a few options... but start here:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT4059 Pre-ordered book & released date has past. Won't download.

Pre-ordered book. Released date has past & it won't download.

Hey Talibabs,
I see that you are seeing an issue with a book you have purchased in the iBooksstore. Use the following article to help you report this issue and receive assistance:
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
https://support.apple.com/en-us/HT204084
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Upon notification that a pre-ordered book was ready for download by clicking on a link, the book failed to download. The link sent me back to the store. How can I activate the download?

I pre-ordered a book. I was notified it was ready for download. When I clicked on the link to download it failed to download. Instead, it took me to the store.
How do I get my pre-ordered book without paying twice?

Hello Jonagolds
Your purchase should show up as something that you could download again. Check out the article below on how to do that across all devices and in iTunes. If that is not the case and you do not see it, then report the issue to the iTunes Store for further assistance.
Download past purchases
http://support.apple.com/kb/HT2519
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

Two Pre-order books at same time

I had two pre-order books that were released today. Neither one of them has actually downloaded in my library. They are both sitting in the 'Books' Shelf. They have the bar on the bottom of the book that pops up when you first download something. Usually when a pre-order book comes through they ask for my password right when I open up the app. It hasn't asked me for my password. If I go to my purchases in iBooks it just says downloading but neither of them are downloading. It will not let me hit Edit and then delete them and go back and re-download them. I went and bought another book thinking maybe it would push through the purchases but it hasn't done anything.
any ideas or help?!?

Hi kevans426!
You should try power cycling your device to see if the issue persists, but if it does, you may need to report an issue with this purchase using the steps located in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for coming to the Apple Support Communities!
Regards,
Braden

Pre ordered books not showing

I Can't view my pre ordered books in the store is any one else having this problem? Each time I click on my purchases when in the store the page comes up blank. I was supposed to have a book released 2 days ago but it hasn't downloaded, unfortunately I can't remember which book it was so I can't search for it

This can maybe help you:
http://support.apple.com/kb/TS1702
http://www.apple.com/support/ios/ibooks/

I cancelled a pre-ordered book on my iTunes account, but in my iBooks it still says pre-ordered. How do I get it to not be pre-ordered on my iPhone?

I cancelled a pre-ordered book on my iTunes account, but in my iBooks it still says pre-ordered. The iTunes account is the same as the account on my phone. How do I get it to not be pre-ordered on my iPhone?

Thank you that has resolved it for me, how do I give you the Green tick to say you are a legend???

How do I have iTunes automatically download pre-orders?

Hello,
I selected "Automatically download pre-orders when available" under iTunes > Preferences > Store Preferences and yet the automatic download only happens if I re-open iTunes. If, for example, I open iTunes on Monday (and keep it running) and on Tuesday a TV show I have subscribed to becomes available, there is no automatic download. To download, I need to either manually click on iTunes > Store > Check for available downloads, or close and re-open iTunes. (Ironically, this is not necessary for podcasts, as one has the option to select Podcast Settings > Check for new episodes > Every hour).
Is there a solution for this?
Thanks,
Fidelio

Hey idw3,
Welcome to Apple Support Communities, and thanks for the question. Follow the instructions on this article to move your iTunes Media folder to an external hard drive:
iTunes for Windows: Moving your iTunes Media folder
http://support.apple.com/kb/HT1364
Regards,
David

I am unable to download my purchased book to my ipad

I am unable to download my purchased book to my ipad. Can you please advise?

I have been asking this same question for two weeks now...ever since I upgraded to iOS 5. I have backed up, synced, deleted iBook app then reinstalled, restarted iPad, reinstalled newest version of iTunes with and without firewall on my PC...all of this several times. ALL other apps work fine, but iBooks will not download from iCloud
No one has replied here, and apple support has sent me links to pages describing how to do all these things I've already done!
I still have NO access to any of my iBooks orbPDFs (75+). I hope someone can help us. This is extremely frustrating. Ive had to repurchase ebooks from other vendors so I can complete my university assignments.

HT4059 How can I cancel a pre-ordered book? Thanks.

Can anyone instruct me on how to cancel a pre-ordered book?
Thanks

If you wish to cancel a pre-order, simply swipe from left to right across the title, tap Delete, then tap OK on the confirmation screen.

HT4059 I want to cancel a pre ordered book in iBooks does anyone know how please?

I wish to cancel a pre ordered book in iBooks does anyone know how to do this please?

Thanks. I've tried this and apparently the template I'm using is one of those where it doesn't work. I've tried dragging it as well as cutting a pasting but it always travels back to the end of the book. Maybe I can try changing the template temporarily, move the preface page, and then convert back to the original template. I'll experiment a little.

I can't download a pre-order book, but i can download others new

I have pre ordered a book Ana i can't download it but i can download new book

Hi again,
i just looked at this same book (that I received a pre-order download email for today) on my iPhone 5 and it was already downloaded - it never asked for the password. I opened the book and it is all there. Then I went back to iBooks on the iPad and the book was still sitting waiting to be downloaded, but this time when I hit the download icon and it asked for a password the keyboard was not grayed out so I could download.
Strange that each time I tried the download BEFORE looking at the same item on the iPhone the iPad grayed the keyboard, but worked AFTER accessing the book on the iPhone.
Also strange that the iPhone downloaded automatically but the iPad did not.

Can't download a pre-ordered book on iPad

I got the e-mail telling me that a book I had pre-ordered was available for download. When I tap on the link in the e-mail, iBooks launches and asks me for my password. However, the keyboard is grayed out so that I can't enter anything. Going to purchased items shows the book as pre-ordered but doesn't have any way to download. This has happened with the last 8 or 10 books I have pre-ordered. I tried killing and re-starting iBooks and then killing and re-booting the iPad. Neither worked. I then contact Apple support. They had me re-set all settings on my iPad. When that didn't work, their next suggestion was to delete and re-install ibooks. Neither of those solutions worked either. Now, they suggest that I do a restore of the iPad and re-install everything. I think there has to be a less drastic solution. Quite frankly, that solution is worse than the problem. So has anyone seen this behoavior before and know of a less drastic solution? (My work around is to download the book on my Mac at home and then I can either download it on the iPad or sync. Not as convenient as downloading it directly but much less painful than a re-set to factory state.)

Hi again,
i just looked at this same book (that I received a pre-order download email for today) on my iPhone 5 and it was already downloaded - it never asked for the password. I opened the book and it is all there. Then I went back to iBooks on the iPad and the book was still sitting waiting to be downloaded, but this time when I hit the download icon and it asked for a password the keyboard was not grayed out so I could download.
Strange that each time I tried the download BEFORE looking at the same item on the iPhone the iPad grayed the keyboard, but worked AFTER accessing the book on the iPhone.
Also strange that the iPhone downloaded automatically but the iPad did not.

I cannot download a pre-ordered book since iOS6

I pre-ordered JK Rowlings new book, still says Pre-ordered but that's it. If I go to the featured part of the store, it says download, but it won't let me. Ideas?

Thanks for the reply Dave but I have tried both these things. Firstly the paused book cannot be deleted. I cannot select it to delete it and when I try to re-download the book after turning off and restarting, it does the same thing again. It immediately pauses and a message pops up to tell me that when it has completed downloading the book will be available in my library.. Then I click 'ok' (as that is the only option) and nothing else happens. Quite frustrating.

Unable to download Pre-Ordered book

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