Unable to download program. It initially started then stopped with a message to email some one which I did, no response

I am unable to download the premier elements 13 program. After putting in the required code it gave a serial number and started to download but has stopped 20 % way through and wont restart. Instead it comes up with a message to contact [email protected] I sent an email, no response, what can I do?

Colin Geraghty
Thanks for the follow up with the additional details.
I have seen "Arvato bertelsman" described online as a "3rd party vendor". The only two program's that I have seen for extraction of the file with the actual program have been
Adobe Application Manager and Akami. So, I have no idea how Arvato bertelsman factors in your purchase at your local Australian retain shop. And, I have not seen that email
address either.
I am not sure this will work but try to contact Adobe Chat and determine if its representative can help you or direct you to a department who can. These days Adobe Chat support
seems limited for Premiere Elements, and it seems to be referring users to Ask the Community which is us (user to user). Let us give this a try...click on the following link
Contact Customer Care
Premiere Elements
Adobe ID, Signing In
Adobe ID, Signing In, Account Help
Chat Panel
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Another possibility....if you have a purchased serial number...download and install the Premiere Elements 13 tryout from the following web site and then insert you purchased
serial number in them at installation. See if that works.
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
Major consideration - be sure to carry out carefully the web page's "Note: Very Important Instructions" in order to avoid an Access Denied message.
In the absence of further input from other users here, you might consider posting your thread in the Adobe Downloading and Installing Forum.
Downloading, Installing, Setting Up
In all of this and considering all factors as you try to make things work for you, please do not lose track of time and the opportunity for a return/refund which can come only from your seller
Best wishes
ATR

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I am trying to download iTunes on my new desktop computer (Windows 7, 64 bit). It starts installing, and then stops with the message- "The System Administrator has set policies to prevent this installation." I am the sole user- please help.

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This is a Microsoft Windows Issue.
From a MS Support Engineer:
"Hi,
·        Is the computer on a domain?
·        Is the issue isolated to only this software or you get the same error message with other software’s as well?
Try the steps below and check if it helps.
Step 1:
Run the software setup file as an administrator and check if it helps.
a. Right click on the setup file of the software that you are trying to install.
b. Select “Run as administrator”.
Step 2:
Temporarily disable the antivirus software running on the computer and check if you are able to install the software.
Disable antivirus software
Warning:
Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
Step 3:
a. Click Start, type "Local Security Policy" (without quotes) and press enter.
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d. Select “All users except local administrators”.
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TS3212 itunes starts download, goes thru most of the way then stops with error message the Itunes could not be configured and won't finish downloading and installing

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a pop up error message says itunes couldnt be configured
I'd like to have a closer look at that error message please.
Generate the error message again. While the error message box is open, hold down the Alt key and hit the PrtSc key. Paste the screenshot into an image file (using a program like Paint), and save the file.
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HT204406 When downloading albums some songs stop with error messages..

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Great thanks for sharing
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Emac tried to start then stopped, finally after 3 attempts it started

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Hello and thanks for your reply.
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Hi Kayleenfromwi,
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http://support.apple.com/kb/ts1567
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Try to uinstall and reinstall your audio device.
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-JackBauer

Unable to download program. It initially started then stopped with a message to email some one which I did, no response

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