Unable to download(purchase) Lion Update from App Store

When I try to download Lion, the download sign in window appears and is populated with someone else's Apple ID. If I change the ID to mine and use my password I get 2 messages:
"We could not complete your request. There was an error in the App Store. Please try again later. (4)"
Click OK and 2nd message:
"Unknown Error"
iTunes does not exhibit this, and normal sign in to App Store shows correct ID, only the Download Authentication does this. I have been able to update other Apps just fine, this requires a purchase, and is the only difference.

Perhaps it was a display model at one time in the store and someone registered the OS in their name. I would return to the store with the Mac and show them the stranger's name that appears in the Mac App Store when you try to update Lion. Perhaps it is even an employee. Anyway, they need to set this right by you. A new Mac should not have someone else's Apple ID registered into it. That registration sent the unique identifier to Apple for this Mac and registered it to the person's Apple ID. Not cool.

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