Unable to download purchased movie to my computer

I bought a rental of a movie on my pc but it won't start downloading. I click download but it just makes the loading bar and doesn't do anything. I click store and check for avalible downloads but it just stalls more and still doesn't do anything. I read the sevice agreement and found out that I can ask to refresh my download que or get a refund depending on what apple decides. Is this true?

I've also reinstalled my OS to make sure that it wasn't a virus, so I'm sure it wasn't a virus.

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