Unable to download purchased products

I have tried to download my Design Premium 5.5, purchased May 2011. Followed the instructions, log-in, order history etc. but all I get is a spinning wheel and nothing to download. I have tried on to different macs and to different browsers, but with the same result. A spinning wheel and then a white space, where I suppose the downloads should have been.

Direct Downloads
Mylenium

Similar Messages

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    unable to download purchase history

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    I am unable to download a purchased movie from itunes. The download icon spins as if it were downloading but it is not. I am connected to the internet so this is not the problem. I have purchased other movies but on this one I am "stuck in spin".
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    I have the same problem with the '6 iTunes Downloads Available' but was never able to solve it witht the iTunes support, nor the Apple Store Genius bar.  I went through 3 people with the iTunes Online support and in the end they couldn't figure out why my computers (macbook pro 1" and brand new mac mini) iTunes wouldn't download the available downloads.  They are 6 ringtones that I purchased and downloaded successfully on an iphone 4.  Then I took my iphone 4 into the Apple Store and they replaced it and I hadn't synced it to my computer so I lost them.  Then I emailed support and they sent the 6 ringtones to my iTunes account and my computers, iphones and ipads couldn't download them.  In the end they ended up crediting my account with 10 song credits that I could use because they couldn't solve the problem after 6 months.  So now there they sit evertime I'm in iTunes '6 iTunes Downloads Available'.  Sorry I don't have the answer I've tried everything on my own, even erasing my phones and computer then reinstalling everything.

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    This is a user-to-user forum. Just so you know.
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  • Downloading Purchased Product

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    Clark,
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  • Can't Download purchased product

    Please help me, I have purchased Adobe acrobat but cannot download it. Why is it so difficult?

    You need to explain what you are having problems with. What product? What system? What browser? So many questions...
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    Please explain how to do that. Are you telling her to create another Apple ID? That would complicate things for her considerably.

  • Unable to Redeem purchased product

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