Unable to download / save

I have Acrobat Reader 9, and when I attempt to download a PDF document, I am unable to save it.  When I click on "Save as ...", absolutely nothing happens.  I can't find any setting that I have changed.  Anyone know what the problem areas might be that I can check?  Thanks in advance.

When clicking on the floppy disc icon, nothing happens, just like when clicking on the "Save As ..." option.  It appears that whoever created or posted this series of files for download (subscription download), they used a different method of saving or posting the files.  Normally when we would click on the title link, the display box would open and ask if we wanted to "open" or "save" the file.  These particular files don't do that.  When the title is clicked, the file opens in a web browser, and none of the save options works.  We did eventually discover that if we right-clicked on the title link, we could download the file, with the only problem being that each of the multiple downloads happens to have the same file name, so we really had to watch to make sure we changed it.
Thanks for your help though.  I'm not sure why they did it this way, but .....

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