Unable to Download Solutions Center for Officejet Wireless 4500

Hi,
I have been trying to scan some files so that I may email them. But I am unable to do so. When I try to scan the items my printer tells me to select where to scan the files to, but I have no options. I have downloaded the drivers full features set about 4 times and I still don't have the soutions center software.
Can someone help! I really need to get this paperwork sent off!
FYI, my printer was always connected to my laptop wirelessly prior to all of this. I just need the program so I can scan items....when I tried to use my softward disk I kept getting a error message.
Thanks!

Hi there @Dimples_202!
Thank you for posting on the HP Forums!
I should be able to provide some assistance regarding the Officejet 4500 and scanning to the computer!
As a quick work around if you need to get those document off I suggest scanning using Microsoft paint. Open Paint on the computer and click on File and click on From Scanner or Camera. You should then be able to select your scanner and start the scan and save it.
I understand you have installed the software a couple times but the first thing I recommend is to uninstall the HP software. After the uninstall is complete it would be a good idea to perform a disk cleanup in the computer. A disk cleanup will improve computer performance and clear temporary files that may cause issues during the install of software. Once the disk cleanup is complete you should restart the computer and re-install the HP software.
To uninstall HP software click here: Uninstalling HP Software
To perform a disk cleanup click here: Performing a Disk Cleanup
To download the HP software click here: HP Officejet Full Feature Software and Driver
Please post back and let me know how it goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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You will not have access to the full features of the printer software until you manage to install the Full Feature Software. Scanning is one of those functions.
The initial Connection to the Internet is indeed part of it -- you need a reliable, clean, consistant connection that will allow you to download the full data file. Your connection may be dropping out part way through.
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Basic Drivers only are much smaller in size -- just a few MBs.
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Hello,
Try the below steps to uninstall the existing printer entries and software.
//Note: Make sure the printer is not connected to the PC through USB.
press Win key + R to open up an RUN window.
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Unable to Download Solutions Center for Officejet Wireless 4500

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