Unable to download update to Abode Creative Cloud

When I open ACC on my desktop, it starts to load and then I get a message that there is a new update available. I then get the message to click to download and then I get an error message tell me that I must be connected to the internet. BUT I AM, with a high speed broadband connection. What is the problem? Why can I not download the update / upgrade?

If you are on a windows based machine , please go ahead and deactivate the anti-virus first of all and then try again . If the issues persists , Please check the firewall/proxy and also check the host file for any of the Adobe enteries .
Location of host file : C:\Windows\System32\drivers\etc

Similar Messages

Unable to download Lightroom despite buying creative cloud photography package.

Hi
I had a lightroom trial which recently expired. I have now bought the creative cloud photography package and have downloaded photoshop fine but when I try to download lightroom it comes up with a box saying the trial has expired and gives no option of how to download the package.
Any ideas?
Thanks

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Unable to download any programs from Creative Cloud

I've been trying to install a number of apps via the Cloud (mainly Illustrator, InDesign and Photoshop - trial versions) however the installs keeping failing. They all get to between 30%-55% and then go back to 0% and start again and then get to the same point and return to 0% again. Very frustrating!
Any ideas?

KCA1122, May i know which operating system do you have? Looks like it is stuck in some loop. Let's Signout and Signin back to Creative Cloud app and then check.
At any point, do you get any specific error message? If so, please attach the error screenshot.
Lets reboot the machine and retry.

When I open Muse, I get a message that a new update is available. When I hit install it just closes and nothing happens. Then I got a message I needed Adobe Creative Cloud App to resolve the issue. I downloaded a copy of Creative Cloud desktop but it

When I open Muse, I get a message that a new update is available. When I hit install it just closes and nothing happens. Then I got a message I needed Adobe Creative Cloud App to resolve the issue. I downloaded a copy of Creative Cloud desktop but it says that my Muse is up to date. It was last updated in May but you have a new update today and it will not update. I thought maybe I am not suppose to have the Creative Cloud update because all I have is the individual app Muse and the photography program. So I uninstalled the CC desktop. Then when I open Muse it says I need the CC desktop to help with the update. So I get stopped either way. Now I also had a Pre-Release Muse on my computer and I don't know if that complicated things. Please advise.

All future installs/updates of Muse (and most other Adobe apps) are through the Creative Cloud desktop app. Thus you do need to have it installed.
Are you on Windows or Mac? What OS version?

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.
Thanks.

I stumbled upon the solution. In addition to downloading Creative Cloud, I needed to go back to the website and download trials for the programs I want to use--Photoshop and Lightroom. Once I did that, I was in business. Would save trouble if that was made clear on the download site.
Thanks

I talked to your guys yesterday about installing correct version of Lightroom 5 which I legally owned, and your guy provided me a download link (different from Creative cloud account), but somehow it was for Windows version not for Mac version. I would ve

I talked to your guys yesterday about installing correct version of Lightroom 5 which I legally owned, and your guy provided me a download link (different from Creative cloud account), but somehow it was for Windows version not for Mac version. I would very much like to download a Mac version, so please send my correct web link. By the way my s. number for Lightroom 5 up is [removed], and I also have s.number for 4 up and 3 full.

The latest non-CC version of LR 5 is 5.7.1 and download links are available on the Adobe Updates page:
http://www.adobe.com/downloads/updates/
Both Mac and Win links are there.
If you are asking for a LR 5 CC link, which wouldn't require a serial number, please be more clear about that.

AAM not updating itself to Creative Cloud Desktop app

I had the Creative Cloud desktop/toolbar app running briefly yesterday but was frustrated by having the CS6 and CC versions of various apps running side by side, so decided to uninstall everything and do a clean install. I ran the various uninstall programs and the cleaner utility, then re-installed AAM, AI and PS as a starting point.
AAM has not updated itself to the Creative Cloud desktop app, and if I go to the Download link for the Creative Cloud desktop app and click on Download, it just switches to the AAM app, and does nothing.
If I look in the updates section of AAM, there are no updates for AAM itself and Creative Cloud Desktop is not an installable program in AAM either.
Can anyone help me in either triggering AAM to update/install Creative Cloud Desktop, or provide some manual installation steps?
Many thanks,
Nick

We may want to see what Nick's OS is before we go into to many details.
Here is a quick tip though for Windows 8 and 7 64-bit users which might resolve your difficulties.
Go to C:\Program Files (x86)\Common Files\Adobe and rename the OOBE folder to OOBE_old
Close and relaunch your browser
Sign in with your Adobe ID and password to https://creative.adobe.com/products/creative-cloud
Download the Creative Cloud app.

I keep getting errors when updating from the Creative Cloud (49)

I keep getting errors when updating from the Creative Cloud (49).
" Update Failed" and when I click on Learn More. The error messages says there is a download error with (49) I am signed on as administrator, so that shouldn't be a problem. I have Windows 7.

Error 49 https://forums.adobe.com/thread/1491394
-and https://forums.adobe.com/thread/1353632
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Q : i have downloaded trial version of creative cloud ... kindly help to start trial on it ... it is not opening only

Q : i have downloaded trial version of creative cloud ... kindly help to start trial on it ... it is not opening only ?

What do you mean?
Cloud desktop problems
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430

Please send me list direction for set up abode creative cloud?

Please send me list step-by-step direction for set up abode creative cloud? i tried to call abode too long time.
James westmoreland
[email protected]

I will email you too. Here are instructions:
In your browser go to https://creative.adobe.com.
If you have an Adobe ID already then sign in, otherwise click the blue Get Started button which will take you to the Plans page https://creative.adobe.com/plans.
There are various paid plans depending on if you own previous Adobe software, are a student/teacher, and want a month-to-month or annual subscription. If not sure just choose the Free plan.
Once you are signed in you will see an Apps page https://creative.adobe.com/apps and a Files page https://creative.adobe.com/files.
The Apps page is where you download the various desktop applications like Photoshop and access services like Typekit. The first time you download an application you will need to install the Adobe Application Manager. This program will handle downloading and installing the desktop applications.
The Files page is wher you can upload files for online storage. Once uploaded you will see image previews of your files and be able to share them for comment feedback if wanted.
If you have more questions just post again or email me at [email protected]

I bought a Mac Book Pro retina display, Serial Number C02J2****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. t

I bought a Mac Book Pro retina display, Serial Number C02J*****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. there is an error in the App Store. Try again later (100). Your Apple ID has been disabled, contact iTune support". However,the problem still persists even after my password has been successfully reset. What is is the error in the app store? I really need help to resolve this issue.
Moreover,I also need help how to update to the mountain lion free of charge as my Mac pro is four(4) days old.
Sincerely
Asrat Kahsay
N.B. I'M not exactly sure the operating system is "Mac OS X v10.7.x". However, I do know for sure it's Mac OS X v10.7.4
<Edited by Host>

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The OS X Mt Lion up-to-date program;
http://www.apple.com/osx/uptodate/

How to fix download error on Adobe Creative Cloud

How to fix download error on Adobe Creative Cloud, I've reinstalled like three times and it's not working.

Quit Creative Cloud desktop application and close All Adobe applications.
Follow below steps :
Step 1 :
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe
Right click on Adobe folder and select "GetInfo" option.
Expand the Sharing & Permissions section.
Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,
Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.
Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.
Step 2:
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe
Right click on Adobe folder and select "GetInfo" option.
Expand the Sharing & Permissions section.
Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,
Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.
Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.
Then launch Creative Cloud desktop application and check.

I get a download error on the creative cloud desktop app. When I click reload applications it remains the same. How can I get this message to be removed?

I get a download error on the creative cloud desktop app. When I click reload applications it remains the same. How can I get this message to be removed?

Hi Bericala,
Same issue has been discussed in the below mentioned link.
1) Creative Cloud "Download Error" message
2) Creative Cloud - Download error - stubborn error
Let me know if it helps.
P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue
Thanks,
Eshant Jindal

Ports and IPs to be open/permitted in firewall to download and work in creative cloud

What is the complete list of ports and IP addresses to be open/permited in our enterprise firewall in order to let internal PCs download and work with creative cloud applications?

Our firewall only supports IP configuration (not URL). Do you have IP list?
From: Rajshree [email protected]
Sent: miércoles, 06 de noviembre de 2013 17:23
To: Simon, Mariano
Subject: Ports and IPs to be open/permitted in firewall to download and work in creative cloud
Re: Ports and IPs to be open/permitted in firewall to download and work in creative cloud
created by Rajshree <http://forums.adobe.com/people/Rajshree> in Adobe Creative Cloud - View the full discussion <http://forums.adobe.com/message/5819892#5819892

I just purchased a license for LR 5 (received via reseller, DVD in Box) and wanted to use the serial on the downloaded LR5 version through Creative Cloud. System sais "The serial number you entered is invalid. Please try again. If problem persists contac

I just purchased a license for LR 5 (received via reseller, DVD in Box) and wanted to use the serial on the downloaded LR5 version through Creative Cloud.
System sais "The serial number you entered is invalid. Please try again. If problem persists contact Customer support".
I have tried several times, without success. Internet connection is working.
Thanks for your help.

If you have a DVD version then you have to use the serial number that is associated with the DVD version. A Cloud subscription number has no relationship to a DVD serial number.

Unable to download update to Abode Creative Cloud

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