Unable to email photos and .pdfs

help!
I am unable to email photos from iPhoto, .pdfs, and photos others forward to me from Mail.
I have tried repairing permissions, moving the mail out to the hard drive and reopening, cursing, and other ineffectual things.
The photos and documents will email successfully from other computers using Mail .
Any ideas?
Thanks

Hi Nancy
so you set up a new user in system prefs- accounts? - not just a new mail account, right?
well hopefully the problem lies within your mail preferences file - do the following ( carefully!) to force mail to rebuild it, yet retain your messages. Your display settings will need setting again, but messages & rules should remain. You'll backup your mail first, so if anything goes wrong, you can get right back to where you are now.
If you have more than one or two mail accounts ( the account details will all need entering again) - you might look for an alternative fix before doing this.
Make sure you have a note of your mail account(s) details - incoming/outgoing servers, password, username etc . ( I guess you're ok with this, having set up a new user?).
Quit Mail
In Finder, navigate to home/library
locate the 'Mail' folder & alt-drag a copy to the desktop ( a green + sign should show that you're making a copy; not moving the original.
locate the file 'com.apple.mail.plist' in home/library/preferences. Drag this file to the desktop ( no alt this time - you want to move the original).
Open mail - you'll be asked for your account details - enter them exactly as they were before.
set up extra accounts when prompted ( if you had more than one)
You should find all your mail & mailboxes are there - open a few emails just to be certain.
Before changing any mail display/layout settings - test mail to see if your problem is fixed now.
If it's working fine - you've finished & the .plist file you moved to the desktop can be trashed.
I would advise keeping the copy of the Mail folder somewhere safe, & making a new copy as often as you like - preferably on another drive or CD/DVD disk. Then if Mail or your HD go nutso - it's possible to get all your mail back.
Let me know if this works - either way I'll make another post so you know how to restore your mail folder & settings if it didn't work, or if one day you need to use the backup to recover your mail & settings.

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Buddy, welcome to the forum.
When requesting help, you should always include the make/model of the computer and/or monitor. This information is necessary for us to review the specifications of them. Once we have this information, we will try to help you solve your problem.
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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
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dayladave wrote:
I wanted to email a photo to BBC South Today. It keeps getting returned, Error 552 - exceeds message size. The first photo I sent was 9.32MB . I thought this would be ok as up to 25 MB is allowed? I then resized it on photoshop to 5.52 MB, but this too was returned. I have used BT Yahoo, and also AOL but the same thing happens. I have trawled the internet to work out what i'm doing wrong. It is SO frustrating.. can anyone help?
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As indicated, the problem is possibly due to the limit set at the distant end. It might say somewhere on their website the filesize limit.
Depending on the program you are using, the OS and the filetype, you may be able to load into a graphics package and resave at a lower jpg value.
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(all done using Faststone Image Viewer).
What is the output setting on photoshop for jpg compression for saving (assuming you're using jpg) ? Even a few % wont really interfere with the viewing quality. I tried 70% and the difference is neglible, and for a full size picture the filesize was less than ½ before.
http://www.andyweb.co.uk/shortcuts
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you can try this
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Message was edited by: V.K.

Unable to email photos and .pdfs

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