Unable to enroll in Creative Cloud - regardless of browser or credit card the message is that my billing info is incorrect - anyone seen this issue or not the resolution - support could not resolve it?
Unable to enroll in Creative Cloud - regardless of browser or credit card the message is that my billing info is incorrect - anyone seen this issue or not the resolution - support could not resolve it?
If Adobe support can't fix the problem, I doubt that anyone in an open forum will be able to help (this is not Adobe support)
Change Account https://forums.adobe.com/thread/1465499 may help
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
or
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Similar Messages
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Creative Cloud no charge possible in Credit Card
Hi to all,
I purchased a membership to the Creative Cloud in August 10, and my next charge is on September 5. Today I received a mail that Adobe were unable to charge the fee to my credit card. I checked the info of my creative cloud account and everything is Ok. I checked my credit card and has credit to pay the month. The mail says It will change my subscription to a free mode. What can I do?
Thanks in advance...Sandesign if you are facing billing issues then please contact our support team. You can contact our chat support at http://adobe.ly/yxj0t6.
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I first tried to remove my credit card because I no longer want that card charged, but the card keeps coming back. So I decided, after all the trouble I've had with Dreamweaver crashing and Photoshop throwing up 'welcome screens' and all my settings getting changed with every update, to ditch Adobe CC for good.
However, I cannot cancel my account! The instructions show that when I click on CANCEL ACCOUNT I will get a window warning me of what I'll be losing, but instead I get a window telling me I have to contact customer support. Then when I follow these windows, there is no email address!
I've been using Adobe products since 1990. I've written books on Photoshop and Pagemaker, and lobbied (successfully) at the university where I taught to replace Quark with Indesign. I've pioneered Adobe Acrobat 3 for newspaper prepress.
But this is the last straw.
Please, someone tell me, how do I get off this damned ride???That's the same damned window I got from the site, with no contact address.
I don't want to phone because it will cost me a fortune.
I don't want to 'chat' because I'm busy and can't afford the time right now.
I just want a BUTTON to click to stop Adobe debiting my credit card.
Just like I wanted to permanently rid myself of the Application Frame, but it kept coming back in all apps after an update. Just like I wanted to permanently rid myself of the welcome screens but they kept coming back. Just like I want my apps - especially dreamweaver - to work, instead of crashing daily. I guess I'm spoiled; I work on a Mac because I like things to work.
24 years of Adobe and you've finally managed to piss me off completely! -
Issue with Apple TV not recognizing the home sharing option in itunes. Calls for paswrod but even when added it still does not recognize it. iTunes indicates that the home sharing optionis on but this is apparently not seen by Appletv. How can this be resolved?
Hi Augstiner57, I have the same problem. Did you figure it out? Mine seems to have happened after I updated Apple TV. Now it doesn't recognize my Home Sharing even though on my MacBook is it turned on.
I am running an old OS though (Leopard) so I am wondering if I need to upgrade. -
My photoshop opens, then closes itself since enrolling in creative cloud. I reinstalled - same
My photoshop opens, then closes itself since enrolling in creative cloud. I reinstalled - same. I use photoshop every day - HELP>
So - I could get no reply on forums so I attempted to speak, on a web chat, to technical support. I waited an hour as the nine people in front of me in the queue were dealt with. Then I outlined my problem, set out above: signed out of CC as soon as I logged in. Tried all the fixes suggested all over the forums and one which was posted on the site by the CC team. No joy. Can't use apps now because when I try to use Photoshop CC (which needs to be authorised at the start of my subscription) it now requires a sign in and offers me only the trial version. "Ah," said my support assistant - you'll need to contact Technical Support. "All the options I was offered online were technical problems," I replied. "This is customer services;" he said, "I'll post you the link". The link sent me back to the page where I started and led me to him. What a shambles. So I have just received an email informing me that Adobe had successfully collected my monthly payment. And I have a service which I can't use. Brilliant.
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I just downloaded creative cloud and when I try to log in it says that I have been logged out, why is it doing that?
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Hi All, I bought InDesign Creative Cloud membership but just been asked to put serial number... any idea where I can find this serial? thanks in advance!
Pawel.burba this error will usually occur if there is a connection error between the computer and our activation servers. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.
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I am trying to use the trial creative cloud software on a PC windows 8.1 - I've downloaded and removed Photoshop CC 2014 two times - every time I open the file it says there is a problem and it shuts down and closes. I can open indesign and maybe other apps but photoshop no. Any ideas?
I don't think I can access the crash report? Excuse the ignorant questions I'm about to make am a relative tech novice.
Soo - as mentioned every time I open photoshop it crashes - it just says there's an error and the program will shut down and if there's a solution windows will notify me. Then nothing...
I've tried to look in photoshop files for the detailed crash report & the system event viewer but cannot find a file with those names. I've also looked in the windows files for files with those names but cannot find them either - so I don't know where to look.
Any guidance would be great. -
The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this an endemic problem with others? I'm using Google Chrome as my browser. Is this an issue with the problem?
Similar problem just happened to me with the Creative Cloud Update 1.7.1.418—slightly different so I thought I'd share. I have multiple Adobe Creative Cloud programs installed on my computer, all working just fine. I updated the Cloud App to the latest version and then it shows me that I have only one program installed! All my previously installed programs (Photoshop and the like) still work but show as "install" instead of "Up to date". Initially I thought I'd have to re-install the Cloud app or recreate the OPM data base but then I noticed that some of the Cloud app preferences (Apps > Settings > App Language) were different to what I had set previously. I use English (International) language, the update had reverted the app back to English (North American). I flicked back to my previous language and bam, all my apps now show as being installed correctly.
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I purchased creative cloud when I purchased my laptop, I've since had to put in a new hard drive. How do I reinstall the programs on my new hard drive?
Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/ -
trying to uninstall and reinstall creative cloud bc of problems. encountering Error Code: 86 - "Another version of Creative Cloud desktop is currently running. To continue, pls quit that instance and click retry." No other CC exists on my computer anymore. Advice?
If you are on MAC Open Activity Monitor and check for Creative Cloud, it it Running Quit it
MAC HD /Applications/Utilities/Activity Monitor
If you are on Windows check in task manager
Ctrl + shift + Esc keys -
I've tried downloading a trial for creative cloud with photoshop, but when I install it, it says that it's not compatibe anymore with windows vista is. Is there another way such as installing windows 8.1 etc?
The system requirements for Photoshop can be found in the following page. You can see where YOur system falls out of meeting the requirements and what systems will suffice.
Photoshop - http://helpx.adobe.com/photoshop/system-requirements.html -
I updated to Muse CC (2014.2) recently, but this morning it appeared in my Creative Cloud menu as needing to be updated again. Is that a minor upgrade with the exact same name?
The update is for few bug fixes and will show 2014.2 in CC as the update includes hotfix : Release notes | Adobe Muse CC
For exact version details you can check about muse from Muse menu options.
Thanks,
Sanjit -
I downloaded Lightroom CC through the creative cloud where I have a paid plan, everything works except that when I click on it Develop instead of appearing the photo you want to work, appears a blue frame ..like to help me with this problem
thanks a lot Jim..its work ..problem solved
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When i try to download a program, it open Creative Cloud, and it show me a wrong email adress. That's not one of mine. How can i change this email adress?
Hi,
Delete opm.db from the location given below(Please close the CC Desktop App before these steps).
For Mac:
~/Library/Application Support/Adobe/OOBE/opm.db. Launch CCD and try to sign in.
Enable hidden user Library: Access hidden user library files | Mac OS 10.7 and later.
For Windows:
[System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Thanks,
Saurabh Rai
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