Unable to enter code to connect to wi-fi network

In the lobby of a motel with wi-fi network. The instructions was that upon initial connection the network would ask for a code which was to be entered. I went to setting, selected wi-fi and the name of the network it found. The Ipad brought up a new page containing a sign-in form. When I selected the entry block to start the typing of the code the keyboard came up but then the key board went away before I could enter a letter. I tried it several times. Getting faster I was able to enter 4 of the letters. But the numbers were impossible because it took two actions on the keyboard to get a number.

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    Destination illinois.edu.1945806043
    Identity "Jane X Doe" <[email protected]> (jxdoe) [xxxxxxxxx]
    Credentials gakusei@urn:mace:itunesu.com:sites:illinois.edu:RobotCourses:CLCV; ​ gakusei@urn:mace:itunesu.com:sites:illinois.edu:RobotCourses:CLCV:CLCV115:CLCV1 15All-13564; ​gakusei@urn:mace:itunesu.com:sites:illinois.edu:RobotCourses:STAT;​ gakusei@urn:mace:itunesu.com:sites:illinois.edu:RobotCourses:STAT:STAT100:STAT1 00X1-13570
    Time 1236877947
    Signature 42ccef92a3298684a7a09eed45adb6b788a700c01645b8b423d33ace120650b0
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    The identity string is valid and provides the following information:
    Display Name Jane X Doe
    Email Address [email protected]
    Username jxdoe
    User Identifier xxxxxxxxx
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    2. gakusei@urn:mace:itunesu.com:sites:illinois.edu:RobotCourses:CLCV:CLCV115:CLCV1 15All-13564
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    The signature string is valid.
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    2. Authenticated@urn:mace:itunesu.com:sites:illinois.edu
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    *IT'S ONLY CLICKING THE THUMBNAIL ON THE MAIN PAGE THAT BREAKS*
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    I'm also quite confused at the sudden appearance of this behavior, and the disappearance of this behavior from RobotCourses:PYSC, another Division that was broken in this same way all last week but which magically resumed allowing me access yesterday.
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    Thanks for any information you might have.

    Maiko,
    I'm confess I'm still trying to get a handle on your problem. You do a fantastic job of describing it ... but I'm just trying to picture it accurately in my head.
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    Destination illinois.edu.1945806043
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