Unable to enter into recovery/DFU mode for updating software

Hi, I bought a new iPhone 4 yesterday and while i was playing with it, I noticed that whenever I opened the camera app the phone crashes. I called apple and they told me to update the software.
When I connected it to itunes and tried to update, it gave me a random error (which i don't remember). I disconnected the phone and tried to reset the "Erase All Content and Settings" from the settings app itself but it was taking a very very long time. So i connected it to the computer again and now it has been stuck on the boot screen for about 2 hours. If i hit the sleep/wake button and the home button together and hold it down it goes into the recovery screen for about 2-3 seconds and then immediately quits and goes back to the boot screen, if i keep holding the two buttons this cycle continues but it never stays on the recovery screen for more than a second or two and hence I am unable to recover my phone.
I don't know what to do, please advise.
Thanks

Make a genius appt at an Apple store
http://www.apple.com/retail/geniusbar/
and let them deal with it.
Phil

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GUIDE: How to put your iPhone into Recovery/DFU Mode

As most iPhone owners will be aware, you can reset your device by holding down both the home button and sleep/wake button together until the device reboots. This will cure the majority of crashes and issues.
However, there may also be occasions where the phone goes seriously wrong and may appear to be 'dead'. Not everybody is aware that there is a second method which can be used to bring a phone back to life when all else seems lost. Consider it a 'last resort' if you like!
The second method involves putting the phone into recovery, or DFU (Device Firmware Update) mode. Putting the phone into recovery mode lets iTunes know that it needs to perform a full restore on the handset. Here's how to do it:
1. Ensure that the iPhone is OFF before starting.
2. On your computer, open iTunes.
3. Connect your iPhone to your computer using the USB cable.
4. Hold down the SLEEP/WAKE Button and the HOME button together.
5. After 10 seconds, let go of the SLEEP/WAKE button (keep the home button held down).
6. Keep holding the HOME button until iTunes displays a message saying that it has detected a phone in recovery mode.
You will then be prompted to restore the phone using iTunes. Follow the on screen instructions and your iPhone will be restored.
You may also have the option to restore your iPhone from a backup, but I would not advise doing this if you think that an app may have caused your device to go wrong in the first place.
The above method can also be used to get around forgotten PIN numbers. I've used it to restore several of our company handsets when people have handed their phones back in but forgotten to provide their PINs!
I hope this helps. If anyone reading this needs a hand, just drop me a message and I'll be happy to talk you through it
Mark

MI5 wrote:
Last one I did asked me to log in with original apple ID after I'd restored the firmware.Weird? The only thing I can think of is that the staff who had the iPhones didn't use an Apple ID, but then they must have done as they would have needed to have downloaded a couple of apps for work! We'll call it an 'anomaly'..

My iphone 4 currently at ios 7.1.. suddenly my iPhone entered into recovery mode without any reasons.. i tried using iTunes restore the iPhone.. after the process finished... I still stuck at recovery mode. any idea?

currently at ios 7.1.. suddenly my iPhone entered into recovery mode without any reasons.. i tried using iTunes restore the iPhone.. after the process finished... I still stuck at recovery mode. any idea?

i have tried to restore via itunes as i would have usually, half way through i get an error code 3194 pop up.....and yes i do back up.
Thanks for your help but i've already tried this a couple of times.

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My iphone 3gs is stuck at recovery mode while updating software 4.3.3

my iphone 3gs is stuck at recovery mode while updating software 4.3.3 and even itunes is not responding . and i m using newest software of itunes on mac. please help.

If you followed all of the steps within that article then it's almost always a hardware issue. Reason being is that if you attempted restoring the iPhone from another computer (as the article informs you to), and you are still stuck in recovery mode, it proves that it is not a problem with the iTunes installation on your computer.
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[win 8] itunes not detecting iphone in DFU mode for restore/recovery

Here is the story:
Had my iphone 6 plus for about a month now. Today I hooked it up to my windows 8 machine and itunes (both fully updated to latest versions).
Phone was detected fine, so I ran a full sync and backup to my local machine with itunes. No problem its all good.
Then went to the updates section and it said I had a new one (8.1.2 or whatever I cant remember)
I ran it, in itunes while the device was connected.
It downloaded and was going through the install process... then the screen on my phone went to the "connecting to itunes" graphic (with the cord and the itunes app icon). Thats where it sat.
So now it no longer appeared as a device in itunes either.
OK... went to the forums.
1) Tried all the reboots and uninstalls/reinstalls
2) Tried booting and connecting in "Recovery mode" (default now as all I see is that connecting screen)
3) Tried booting and connecting in DFU mode
Neither mode was detecting the device with itunes but I am getting the chimes of connection for windows itself.
I do see the device in my windows system hardware under "unspecified" as "Apple Mobile Device USB Driver" (and when i view details its model shows either Recovery or DFU mode depending on how I booted the device)
So here I am... stuck with a phone in either DFU mode OR recovery mode on a botched ios update and itunes wont detect it on windows 8.x
What can I do ?
Looking for some creative or outside the box ideas here. I just want a reset and restore of the backup I made on local itunes today.
If I can get the device back to even a factory reset, I am hoping itunes will detect it properly and can run a restore from it local storage.
Really stuck and been on this for hours now.

Hello joeldevil,
I know you have tried uninstalling and a reinstall of iTunes, but have you checked out the additional troubleshooting steps to check the drivers to make sure that they are installed. There is also a section for what to do when your iPhone is in recovery mode and not seen in iTunes. One more thing you can try is to try your restore in another user.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows
http://support.apple.com/en-us/TS1538
Regards,
-Norm G.

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CUCM 9
CUPS 9 (not 8.6 as virtually all of the help and discussion forums, documents, etc are for)
CUPC 8.6 (3 copies running on 3 different laptops)
4 users configured in CUCM for Presence capabilities
No LDAP integration
Current status:
Presence indicators for phones works fine, no issues
3 users can log into their CUPC clients and Presence information from their own associated deskphone displays correctly (ie if User 1 takes his deskphone offhook, the CUPC for User 1 shows as “On the Phone”
Users can place phone calls with each other by typing the DN in the “Search for name or number” field
I have two different issues that I have not been able to solve all day – they may be related to each other.
The first issue: I am unable to go into deskphone mode. Although the checkbox is visible – it appears to be greyed out and clicking in it does nothing.
The second issue: I am unable to start a chat session. I highlite a contact (that I manually entered), right click, and select chat. I get an error message that says “Failed to start conversation. Invalid parameter”
I have scoured the Cisco site for docs and most of them pertain to CUPS 8.6 and not 9. There is a difference in that v9 does not have the Application -> IP Phone Messenger selection.
My current configs:
CUCM
          4 application users – CUPS-AXL (with Stand CCM SuperUsers permissions), CUPS-Deskphone, CUPS-CTIGW, and CUPS-PhoneMSG (all with Standard CTI Allow control of all devices).
          3 end users – From top to bottom, all users have passwords and digest credentials. Under Service Settings, all users have the “Enable user for Unified CM IM and Presence” checked. This is the replacement for the assigning license capabilities from version 8.6. Also under Service Settings, all users have a UC Service Profile assigned. The UC Service Profile has two UC service settings – a Presence and IM Profile and a CTI Profile. Under Device Information – all user have been associated to two different devices (their hardphone and the CUPC client). Under the Directory Number Association portion – each user has their own primary line selected from the drop down box. Under the Permissions Information section - each user has Standard CCM End Users and Standard CTI Enabled permissions.
          Devices – each user has a 7960 hard phone and a CUPC. For each device (both types) at the Device Level -> Owner User ID, Protocol Specific Information -> BLF Presence Group, SUBSCRIBE CSS are all set. Under the line for each device (both types) – Allow control of device from CTI is checked, in the Associated Devices window is the MAC and UPC<name> of the devices, Under Users Associated with Line is the correct user
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CUPS
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So, as I said, I have been working on this all day today burning my fingers and my mouse up on Google. To no avail.
Any ideas anyone?
Jeff

Update –
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          I integrated CUCM into the LDAP and imported the users from LDAP
          I also stood up a DNS server.
          I reconfigured CUPS to the new domain, joined all of the endpoint laptops to the domain, and retested.
          Same place as I was before with the deskphone mode – however, my ability to IM is fixed (as was expected).
          Using CUPS, I am not able to go into deskphone control mode. The option box is still greyed out.
          However, I installed Jabber for Windows on the same laptops.
          In Jabber, I am able to select the option at the bottom of the window to use my deskphone for calls, and then I can move it back to the Jabber client.
          So, anyone have any ideas why CUPC refuses to let me go into deskphone control mode?
          All features and functions of the JFW work great. No problems.
Jeff

Unable to enter into em in obiee 10g (oc4j admin) ,erroring out

HI All,
I am trying enter into oc4j admin with proper password. how ever next screen shows an error.
Error:
This OC4J is configured to make JMX connections via RMIS and fall back to RMI if the RMIS port is not configured. The RMIS connection on the OC4J instance null on Application Server null is configured but a connection could not be established. The JMX protocol is specified by the oracle.oc4j.jmx.internal.connection.protocol property in opmn.xml.
Any help on this .. was approached server methods as per google threads , no luck.
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Ram

Hi,
I remember this as an issue in Unix and it was recommended simply to use the Unix kill command to stop the standalone OC4J.
Also, metalink document 1312743.1 provides this syntax:
java -jar OracleBI_HOME/oc4j_bi/j2ee/home/admin.jar ormi://localhost:23791 oc4jadmin <oc4jadmin password> -shutdown force
where <oc4jadmin password> is the password for the oc4jadmin user.
The syntax above works well on Windows. On Linux it generates the reported error.
If affected, try one of the following alternate syntax options. The first excludes the host name and port from the ormi argument. The second includes the IPV4 option.
java -jar /OracleBI/oc4j_bi/j2ee/home/admin.jar ormi:// oc4jadmin <oc4jadmin password> -shutdown force
java -Djava.net.preferIPv4Stack=true -jar /OracleBI/oc4j_bi/j2ee/home/admin.jar ormi://localhost:23791 oc4jadmin <oc4jadmin password> -shutdown force
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Thank you,
Dhar

Unable to enter into BIOS (T430s 2353)

Hello all,
I seem not to be able to enter into my laptop's BIOS anymore. I was able to do it few days after purchase, but no longer. I'm using T430s (2353) with latest BIOS. I see "Press <F1> ..." message, but when I try to press it, nothing happens. The only way I found to enter into BIOS now is to remove battery. This clears BIOS settings and then after first power up I am forced into BIOS to set date and time settings.
I did BIOS firmware update again just to be sure, but it did not chage a thing - I still can't enter BIOS,
Any ideas?
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J
T430s (i7 / HD+ / Intel 520 SSD / 16 GB Ram)
Previous: X60s, Portégé R100

Slightly different model (I have a T430U) but this may help.
I had the same problem after doing a clean install of windows 8, lost the hit enter to go into BIOS option.
One way to do it is to use the advanced restart facility in windows 8. To do this open up the "modern" UI settings (Win-C then choose settings-->change PC settings), go to the general page, scroll down to the bottom and you'll see an option for "Advanced Startup". If you click the Restart now button and then choose to restart on the page you get offered as the PC powers down, it should let you enter the BIOS.
The other thing that seems to have restored the option to enter the BIOS for me (or at least it happened around when I made this change), was to disable hibernate. Once I've done this I seem to get the BIOS option whenever I booted.
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Iphone 4 stuck on Recovery Mode While updating Software?!?!

I started to update my iphone 4 from ios 7 to ios 7.0.3 without plugging it in to my computer. A message poped up that said "verifying update", then the screen went blanc as if it were restarting. The apple logo came up for asecond, and then went into recovery mode. I tried to hard restart it but that didnt work. I havent bcked up my Iphone in almost a month, so I really dont want to have to reset it. Any advice would be AMAZING. Thanks!

Sometimes things go wrong during an update. It's impossible to say what happened at this point.
You can avoid data loss in the future by backing up on a regular basis. As has already been pointed out, iCloud backups are automatic. They require absolutely no user intervention after they are turned on.

My ipad is in recovery mode after updating software

last night now will not start up,
I tried holding down start/sleep button apple logo comes up for a second then disappears
I plugged it into laptop and its now in recovery mode, which I don't want
how do I get it out of recovery mode without losing everything

If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
iPad Stuck in Recovery Mode after Update
http://www.transfer-iphone-recovery.com/ipad-stuck-in-recovery-mode-after-update .html
iOS: Apple logo with progress bar after updating or restoring from backup
http://support.apple.com/kb/TS3681
 Cheers, Tom

Unable to log into itunes store (0x80092013) and update problems

I am having problems logging into the itunes store using itunes 10.6.0.40 in Wndows 7 in the uk which results in the error message shown below:
'We could not complete your itunes store request. An unknown error occurred (0x80092013). There was an error in the itunes store please try again later"
However, I am able to browse the itunes store without any problems (this does not require logging in).
In addition selecting the menu item Help > Check for updates in itunes results in the message "The itunes server could not be contacted. Please check your internet connection or try again later'
I also have two ipods and an ipad and clicking on the <Check For Update> button on each of them within itunes results in the error message "The ipod update server could not be contacted. Make sure your network settings are correct and your network connectivity is active or try again later".
In trying to fix the above problems I have tried the following:
Re-installed itunes
Ran ipconfig /flushdns
Changed my dns entries to use dynamic dns entries and also tried googles settings (8.8.8.8 and 8.8.4.4)
Put entries in the hosts file for gs.apple.com etc
Reset the winsock using the command netsh winsock reset
Turned Norton smart firewall off completely
Ensured interent settings were set to 'Check for server certificate revocation' was unticked and "SSL 3.0" and "TLS 1.0." were both ticked
General internet connectivity is working fine it is just itunes where the problems are.
I can also log onto the itunes store from the ipad itself without a problem.
I also have a Windows Vista laptop which can connect to the itunes store without a problem and can also run the menu item Help > Check for updates and results in a message saying itunes is the latest version. This also runs Norton Smart Firewall and is having no problems. So I am assuming from this that my setup is not at fault and it is not an isp issue.
I have also noticed that a number of other people are reporting problems logging into the itunes store and also error 0x80092013.
The results of an itunes diagnostic test (Help > Run Diagnostics) are shown below (this shows that the itunes store can be browsed but attempts at prurchasing etc cannot be completed)
Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 10.6.0.40
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0012AF0402B0FA18
Current user is an administrator.
The current local date and time is 2012-03-11 18:01:37.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 4870
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {46932D17-49B1-4170-9CA8-EA1A00438097}
Description: Microsoft Loopback Adapter
IP Address: 169.254.183.23
Subnet Mask: 255.255.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server: 0.0.0.0
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {58D508FD-AACB-4B61-B19B-D91F9FD1F400}
Description: Bluetooth Device (Personal Area Network) #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {4C3DB141-4DA2-4484-A598-E5B7ACD6E684}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Mar 11 17:05:46 2012
Lease Expires: Sun Mar 11 17:05:45 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to firmware update server was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-03-11 17:58:25.

I have spoken directly with Apple over the last couple of hours. They are aware of the problem and are going to ask their engineering department to investigate. It is perhaps not a big priority at the moment as they say they only have 30 confirmed reports of the issue worldwide.
Is it possible that there are other people who are having the same problem and are watching the forums waiting for answers? If so, please report the problem. This is the only way for Apple to understand the scale of the problem (if indeed it is a big problem) and to be able to escalate the issue and allocate suitable resources. The issue we are seeing is:
I mentioned what you said about downgrading - I have also contemplated this but I am expecting I will need to run 10.6 for HD media and syncing with the new iPad. Apple agree downgrading is not an acceptable solution, and there must be a way forward, but if you dont need 10.6 then why not downgrade until the problems are resolved.
My take on the problem is this:
The error code is the same as a Windows error code that suggests the issue is with accessing the certificate revovation lists (CRL). iTunes 10.6 is a signed application that needs to access a CRL to determine whether its certificate is still active. iTunes own diagnostic tool points in the same direction too. The network connectivity test (see image below) shows the network interface and internet connection are fine. It is just the secure link that is failing. It is possible to view the apple store, and download podcasts etc.. but it is not possible to sign into an account or make purchases.
One person has replied to many of these postings suggesting the problem can be fixed by updating DNS settings, which could add weight to this theory. The person who posted this didnt explain why this worked for them, but if DNS settings have not propogated fully for a new CRL this could be causing problems for some users. If so this could just fix itself in the coming days, or it may work if you can connect to the internet from a different connection like a public wifi hotspot.
I will post updates if I get anywhere or hear anything back from Apple.

Error 21 (and 1600 in DFU mode) when updating/restoring to iOS 5.0.1

I am getting Error 21 when I update or restore my iPhone 3GS (currently at 4.2.1). I don't have any security software installed so that shouldn't be the problem. Trying to restore in DFU mode brings up an Error 1600 instead. I have also tried using a different USB port with no luck. I have tryed redownloading the update with still no luck. Also my iPhone is not and has never been jailbroken. Anyone got any ideas?

I had the same issue where my iphone was stuck at "connect to itune" screen and would not install ios 5.0.1 and found an easy way or atleast worked for me. My phone was jail broken and this is the problem I guess.
But any ways, I had my shsh blob save for ios 4.1. I tried installing ios4.1. by starting tinyumbrela TSS server. It progressed to a point where iphone is clean/formatted of any previous iOS/jailbreak and started installing iOS4.1 (although I got some other errors on iOS4.1 but thats a different story). At this point i went back and started installing ios5.0.1 and worked perfectly.
I hope this help you guys.
In conclusion, I think if you remove jailbreak before upgrading to iOS 5.0.1, you may not see these errors.

Picture of usb plugging into itunes, received error while updating software for ipod touch

tried updating software on new (refurb) ipod touch. everything was going ok with updates, when it was almost complete i received an error. now i have a picture of itunes with a usb cord plugging into it and it won't do anything else. accessed itunes through firefox. any suggestions?

Try here. iPhone and iPod touch: Unable to update or restore

Unable to enter into recovery/DFU mode for updating software

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