Unable to enter maintenance mode - dtrt1000

Over the last few weeks my box is almost useless.  With frequency it only part records, freezes requiring rebooting, momintary screen blanks, and is generally a pain in the rear.  I've tried to get into maintenance mode to try and reset it, but following the guide from Youview it doesn't work, and the box just starts as normal.
My understanding is that you (1) Switch the box off from the back (2) Switch it back on after 30secs (3) Press the power button and immediately hold of the -vol button until the splash screen appears...Then you can access the menu.
I've tried holding the holiding the -vol button before the power button, holding it immediately after power button, holding it until the nearly ready screen, in low and high eco modes etc but get the same result, it just goes straight into normal programes???

1 Start with the YouView box powered off from the switch on the REAR panel power button
2. Power back on the YouView box using the REAR panel power button
3. When the FRONT power button is illuminated with an orange circle, press the FRONT panel power button firmly once and it will turn blue 
4. Immediately press and hold the "VOL-" button which can be found on the right of the FRONT panel the first silver button. 
5. A message saying "Enter Maintenance Mode Y/N (Y: POWER)" appears on the TV screen
So if I understand correctly your experience is that steps 1, 2 & 3 occur but when doing step 4  the message step 5 (does not occur ) and your box boots as normal.
My own (historic ) experience is that the timing of stages 3 and 4 is quite tight - ie the power button turning blue followed immediately by the VOL- button being pressed and held.
Your options if the maintenence mode will not  work are to contact BT support and seek their advice or if you are not concerned about the recordings remaining on the box you can do a factory reset from from main Youview menu
https://community.youview.com/youview/topics/top_tip_soft_reset_reboot_power_cycling_maintenance_mod...

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