Unable to establish two-way communication with the printer
I have a HP Photosmart B8550 large format printer, but failed recently to print the whole page, but only one third of the page. The OS is Window 7 in my commuter. I downloaded the driver from HP website, but it is not working. The result of the failure is "The computer is unable to establish two-way communication with the device." One of the reasons I guess is that I failed to register my printer because I had no way to finish the registration, because there is no further process even if I put my printer name or number into the required block. Anyhow I failed recently to print anything in the printer. I am seeking the support after a lot of tries. Thanks.
I have two HP computers and two HP Photosmart B8550 printers. A month ago printers were not working. I tried in vain in two computers to download new HP software and driver from internet and got the HP Solution for install error - Windows 7. Based on this Solution on desk, I tried many many times to follow every step, but the result is the same: Fatal error during the installation.
By using other tools like HP Printer Diagnostic Tools, HP Print and Scan Doctor, I failed too because the diagosis or the choices are not accuate. For example, the printer is disconnected. It is wrong even if I changed ports and USB calbe again and again. The control panet can prove that there is communication, but the printer cannot work as directed. There is no way to test the printing as Doctor requested, saying the computer is unable to establish two-way communication with the device, which is not helpful to go ahead with the solution. There is no way to register the printer because there is no such a model HP Photosmart B8550 in its list after search.
It is even worse that the new window dialogue asked me to find HP Photosmart Essentials in my computer to install it again and again, and I could not concel the request whenever I open my computer.
I guess the HP printer software and driver has something wrong in its root design, which leads me to failure in installation so that the computer could not recognize my printer. In short, the new HP software and driver makes my printer not functional.
By the way, my two printers can work internally in printing sample paper and report and two computer are working in perfect condition.
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I believe you can also clean the printhead from the printer control screen. Press the Wrench button from the printer Home screen and then press Tools>Clean Printhead.
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Please click the blue Kudos star in the post that helped you. -
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I came across this similar problem and spent days trying to figure it out. I knew I was close when I tried to start the HPZ12
service and it kept failing with "unable to find the specified file". I traced it with a process monitor and found that it was looking
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for the HPZ12 service. In the end, I ended up doing the following:
1. Uninstall software and reboot
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4. Deleted the c:\program files\HP directory
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6. Deleted the HKLM\Software\Hewlett-Packard registry key
7. Rebooted
8. Reinstalled and everything worked.
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the right-click context menu to save each key you delete, or use some tool to make a backup of your registry prior to making
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Hello @JiffyFingers and Good Afternoon
From what you have described, and from the work you did on another thread, I believe you'd get better assistance talking to either Microsoft or your router manufacturer. With not being able to create the network map, that's something a bit more intricate than digital fax setup
You can have a look at this Windows cannot create the network map. Responses from other devices on the network are delayed or th... Microsoft thread as well, and you may be able to figure it out from there.
Hope that helps, have a great day!
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**MissTeriLynn**
I work on behalf of HP -
OfficeJet 8500-A910 unable to establish two-way communicat​ion with the device
I have an HP OfficeJet 8500 A910 installed a couple months ago. On first install the HP software could communicate with it from two computers--one XP and one Win7. Now I can scan to the locations I setup before and print from both computers, but when I try to run the HP software that was installed and working on either computer, I get "...unable to establish two-way communication with the device". I have tried all the troubleshooting and downloaded the diagnostic tool. I have disabled both the Norton and Windows Firewalls.
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HP Laptop Computer, Windows 7-64bits, no changes made to the system before issue occured.
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This question was solved.
View Solution.@marymay222, I will be glad to assist you on how to uninstall the software and drivers for the printer.
1. Click on the start menu
2. Choose all programs
3. Select the HP folder
4. Highlight the printer name
5. Select the UNINSTALL tab
This will uninstall the software and drivers. After it completes, reboot the computer.
When it comes back on, insert the CD, if you still have it. If you do not have the CD, you can download the drivers from the website.
http://www8.hp.com/us/en/support-drivers.html
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HP Photosmart 5510 e-All in One Printer B111a
Windows XP
Message "The computer is unable to establish two-way communication with the device."
Installed new printer
I'm simply trying to get the estimated ink levels.Please make a Genius Appointment and take it in for service.
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Unable to establish the two way communication with printer j110a
every thing is ok but during the printing or ink level checking this message displayed "unable to establish the two way communication with printer j110a" please reply soon?
Hard Reset – While printer is powered ON, pull the power cord from the printer then from the wall. After 30 seconds reconnect power to wall and printer. This will trigger a ‘dirty power up’ and restore the printer to a known good condition (if it is possible). No user settings are lost with a ‘hard reset’. This ‘Hard Reset’ is one of the most powerful tools to use when the printer hardware is not functioning properly! IF NOT RESOLVED, uninstall hp software & reinstall using latest hp software from hp website.
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Printer is unable to establish 2 way communication
My HP 4500 will not print as it tells me that it is unable to establish two way communication
Hello Mary1201,
Could you please mention the following details.
Operation System of the Computer to which the printer is connected
Connection Type - Is USB or Wireless Connection
Regards,
Jabzi
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Although I am an HP employee, I am speaking for myself and not for HP. -
cannot print to previously functional HP7500 on wireless network card. All reports from printer say everything is working fine (network card and printer), but computer says it cannot establish two-way communication. What do I do?
pcunning, I would recommend running this utility and seeing what it shows - or resolves:
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There is a problem communicating with the printer.
I have a Lexmark Interpret S405. I am using a MBP laptop with WiFi, running 10.5.8. I have a cabled (non-wifi) Linsys router. I am using an Airport Express.
I was finally able to get the WiFi light on the Lexmark to be static green after reinstalling the Lexmark WiFi setup and reconfiguring my Airport settings so that both the computer and printer see each other.
In fact, I even updated the driver from Lexmark's Web site last night and I watched the WiFi light on the printer blink green indicating that the installation of the driver update was being communicated to the printer.
However, when I print, it opens the print window and says first "Looking for S300-S400", then it says "Printer is now online". Then after about 10 seconds, I get this error: "There is a problem communicating with the printer. Make sure the printer is powered on and connected to the computer. Delete or hold the job and try again."
I've exhausted Lexmark's technical databases and couldn't find the answer here.
I've read that one possible solution was to delete all the printers from the "Print & Fax" system preferences window and re-add. That didn't work.
Lexmark says for: The printer communicating on a network; however, the printer is not responsive. Possible causes could be:
1. Your printer is associated with a network, router, or access point, but it is not your network.
2. A software process is blocked by a system security firewall preventing network communication.
3. You are logged into Virtual Private Network (VPN).
4. You are connected to a network but have decided to switch to a USB connection.
I don't have a VPN and have removed the USB cable, then restarted both printer and computer, and deleted printers in Sys Prefs, restarted, and still no solution.
I can print directly via USB cable, but want to print wirelessly.
Lexmark also says to enter my PIN (which I have pulled out from the print menu screen on the printer) in the System. That tells me a lot...
Network settings on the print window on the printer also tell me Signal strength is 5 (excellent) and that I am on the network my airport is on.
Message was edited by: Macman17I bet this is too late but...
Are you trying to print through the airport express wirelessly or the built in wireless of the lexmark? If you want to use the airport express, there is no need to mess with the wireless printing on the lexmark at all. The airport express will be easy to set up, all the wireless setups through the printers are a pain. -
Control panel shows the printer is ready and online. Error says computer is unable to establish communication with the device? Solution Center says 'disconnected'? Windows firewall is disabled.
If you are using Snow Leopard, Lion or Mountain Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 -10.8 or you recently upgraded to Snow Leopard, Lion or Mountain Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
Lost communication with the printer
I have lost communication between the computer and the printer..it was printing just fine and it quit immediately
To have any hope of providing an answer we will need more information. Please read this post then provide some details. What printer model? What operating system? 32 bit or 64 bit? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Unable to establish two way communicat​ion with this device
I have an HP Officejet 6500A Plus E710n-z. When I try to check the ink levels, it gives me this message on my computer. It used to work, but now it doesn't. My husband's computer is also hooked to this printer, and he cannot check the levels either.
Hi,
Does it happen again after you reboot your PC
Although I am an HP employee, I am speaking for myself and not for HP.
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