Unable to expand DG is Lync client - Cannot perform this action, and the cause is unknown.

Hi,
I have a user in our Hong Kong office that is unable to open a distribution group she has added to her Groups. She gets the error message "Cannot perform this action, and the cause is unknown. Contact your support team to investigate."
I can add the group and expand it, so can some of her colleague, and some cannot. Her colleagues who can have the same client and global policy settings as she does. 
I read in a similar thread that this could be resolved by confirming the server times on Lync, AD (domain controller checked and Exchange but they were all correct and in sync. 
The global policy is set to 250 max contacts - but does a DL count as 1 contact, or does it count all the people within the DG? I am getting HK to confirm she does not have too many contacts but I dont think this is the issue. 
Anyone else come across this issue?
Phil

You can run the command Test-CsGroupExpansion to test the ability of a user to employ group expansion.
For the usage of the command, you can check
 http://technet.microsoft.com/en-us/library/gg399009.aspx
Lisa Zheng
TechNet Community Support

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