Unable to Export report from InfoView

Hello, I have a remote user who is trying to export a report from InfoView to an Excel file and when she does she gets the following error..
Your request was refused because you do not have the right 'Right To Download' on report 'frs://Input/a_005/014/000/3589/83453a9daf64d2.rpt'. Please ask your system administrator to grant you this right.
I suspect it may be a problem with the activex plugin but i'm not sure.  Does anyone know where I can find the plugin so I can ask her to reinstall or does anyone know how to fix this problem?

Hi Rod,
You might want to check the users rights in the CMC first.
There are a couple of rights which might be denied to the user
'Download files associated with the report'
'Export the report's data'
To check these you will need to look at the user security for the folder in which the report is located. The rights are assigned under content, Crystal Reports.
Regards
Alan

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    0x00400000 - 0x00424000      C:\Program Files\Java\jre6\bin\java.exe
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    0x77dd0000 - 0x77e6b000      C:\WINDOWS\system32\ADVAPI32.dll
    0x77e70000 - 0x77f03000      C:\WINDOWS\system32\RPCRT4.dll
    0x77fe0000 - 0x77ff1000      C:\WINDOWS\system32\Secur32.dll
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    0x71590000 - 0x71609000      C:\WINDOWS\AppPatch\AcLayers.DLL
    0x7e410000 - 0x7e4a1000      C:\WINDOWS\system32\USER32.dll
    0x77f10000 - 0x77f59000      C:\WINDOWS\system32\GDI32.dll
    0x7c9c0000 - 0x7d1d7000      C:\WINDOWS\system32\SHELL32.dll
    0x77c10000 - 0x77c68000      C:\WINDOWS\system32\msvcrt.dll
    0x77f60000 - 0x77fd6000      C:\WINDOWS\system32\SHLWAPI.dll
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