Unable to extract temp directory. EX11
Unable to extract temp directory. EX11. What is the solution???
Nobody can tell you anything without proper system information and other technical details, but it very much means what it says - your temp directory is inaccessible. Whether that's simply because it is full, you don't have sufficient user privileges or something is blocking it, we can't know at this point.
Mylenium
Similar Messages
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Trying to install inDesign. Receiving error message: Unable to extract Temp Directory (EX11)
Trying to install inDesign. Receiving error message: Unable to extract Temp Directory (EX11)
Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
Mylenium -
Problem installing InDesign CC - Installation failed - unable to extract temp directory. (EX11)
Hi, I have problems downloading the software. It says unable to extract temp directory. (EX11). Please help.
It means what it says - you need to fix your file permissions on your system's temp folder, clean it up and make room, defragment the harddrive.
Mylenium -
Unable to Extract to Temp Directory (EX11 error for InDesign CC)
Good Afternoon,
I purchased the annual subscription for the creative cloud suite, for use on my Windows 7 PC. All programs downloaded and installed just fine, with the exception of InDesign. I receive the error "Installation failed - unable to extract to temp directory. Please contact customer support (EX11)."
Screenshot of error provided: Dropbox - Screenshot 2014-09-07 10.16.48.png
In searching through the forums, I found several similar instances; however, I didn't really see any resolutions. It just so happens that InDesign is the program I need most for a project with a deadline approaching this week. Figures it would be the one that gives me trouble on the install
Any assistance that could be provided, as timely as possible, would be very greatly appreciated. Thank you in advance!I resolve this error by searching through other forums.
Apparently there is a bug where if your Windows account name is longer than 12 characters, you are unable to install InDesign. My administrator account name is 13 characters. I created a second administrator account, with the name "test" and I was able to then install InDesign without any issue.
I hope that others who have the same issue I did find this to be helpful. -
Creative Cloud Indesign Download - Extracting Temp Directory
I am trying to install the Creative Cloud version of InDesign and it says my download cannot be completed because it's unable to extract the temp directory. Can you help?
You are running out of disk space or whatever. Impossible to tell based on your vague information. refer to this for some guidance:
Installation Preparations
Mylenium -
Haven't been able to install Adobe Indesign CC through Creative Cloud. Gives the following installation error "Unable to extract to temp directory. Contact Customer Support EX11". What can I do?
Jeremy Jediel Gongora then it is likely a file permission failure as was previously discussed. You can find details on how to adjust the file permissions of your temp directory at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.
I would also recommend reviewing your installation log files for additional error messages. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion. -
Installation failed: Unable to extract to temp directory. EX11
Hi there,
Today I decided to upgrade from ADOBE CS4 toa CC subscription. I am on PC, running WINDOWS 7. My main design computer is 64-bit, my laptop runs 32 bit WINDOWS. I downloaded the app manager and selected apps without problems on my main computer - but as I am trying to install on my Fujitsu Lifebook T900 laptop computer (running 32-bit Windows 7) - I get download problems - so far both Photoshop and Indesign have failed to install. Bridge updated sucessfully.
NOTE: I did uninstall CS4 on my laptop and reboot my system before beginning the CC app download
The error message for INDESIGN states this:
Installation failed
Unable to extract to temp directory. Please contact customer support. (EX11)
Can you help me with how to make this work?
Thanks
Helma SawatzkyHi Helma,
Please follow the below steps:
1) Quit Adobe creative cloud desktop application.
2) Click on start button and right click on Properties.
3) Advanced system settings>> Advanced>> Environment Variables>> Highlight first line item and click on Edit.
4) Variable Name: TEMP and Variable value: "C:\Temp". Do the same thing for the second line item.
5) Click Ok and Apply, once done launch Adobe creative cloud and then try to install Indesign once again.
Please let me know if that helps
-Ankit -
While trying to download indesign i get a message " installation failed" then i click the learn more then it says unable to extract to temp directory , please contact customer support (EX11)
Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
Mylenium -
Installation Failed: Unable to extract to the temp directory. (EX11)
I am trying to install InDesign from the CC and it keeps coming up with the error Installation Failed: Unable to extract to the temp directory. Please contact customer support (EX11). When I tried to contact support via the Chat option it wouldn't let me click on it, the only thing it would let me click on was the Forum option. Thanks
Hi printroom2014,
Please contact the support to get this error resolved:
Contact Customer Care
Regards,
Sheena -
Hello! I am trying to install a trial version of InDesign.
Teeenaj it means that your current user account is unable to write to the Temp directory or that there is insufficient disk space.
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I have Windows 7 32-bit Am trying to download InDesign from Creative Cloud desktop version and I keep getting the error message "Installation failed, Unable to extract to temp directory. Please contact customer support. (EX11)
have tried going into temp files and moving Indesign file to desktop, but still failingCreative Cloud Error Codes (WIP) | Mylenium's Error Code Database
Mylenium -
Unable to extract to temp Directory
Hi there
I tried installing a trial version of InDesign and I keep getting an error message that says "Unable to extract to temp Directory. Please contact customer support (EX11).
Has anyone else encountered this issue?
Than kstry using this link, Adobe CC 2014 Direct Download Links – Creative Cloud 2014 Release | ProDesignTools
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Received the error when updating to inDesign 2014 "Unable to extract to temp directory." c
Received the error when updating to inDesign 2014 "Unable to extract to temp directory." Anyone have a fix for this?
Tjshannonhigg you will want to ensure that the User account you are logged into has proper access to the temp directory and that there is sufficient disk space available.
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When I try to do a CC update I get an U44M1I210 error message, "Update failed - Unable to extract the downloaded files. Press retry to download again. (U44M1I210)" - help please - re-downloading makes no difference, applies to latest Indesign, Illustrator and Photoshop CC, others seemed to update without problems. I can see the disk image files in AAMUpdater folder but they will not open and come up with "couldn't be opened - resource busy" message.
Yes Jeff, I did all those several times to no avail.
I've included a small error snippet from two installs here. In Creative Cloud when updating the Apps, all 3 get to 50%, then the failure occurs. Retrying starts at 50% and fails the same way each time.
This first one is a segment from the Indesign updater - I have always had the all hard drive folders with read and write privileges allowed and I checked again, this is still the case so I do not know why this particular error message is arising. The second snippet if from the Illustrator update.
08/21/14 09:27:20:522 | [INFO] | | OOBE | DE | | | | 25152 | Installer Operation: PayloadUninstaller
08/21/14 09:27:20:522 | [INFO] | | OOBE | DE | | | | 25152 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/21/14 09:27:20:522 | [INFO] | | OOBE | DE | | | | 25152 | Session {CB2632B8-D44B-11E3-88A6-77388C8F654B} modify request for AdobeCode: CommonUninstall
08/21/14 09:27:20:527 | [INFO] | | OOBE | DE | | | | 25152 | Effective AdobeCode for: CommonUninstall is CommonUninstall
08/21/14 09:27:20:528 | [INFO] | | OOBE | DE | | | | 25152 | Payload 8.0.0.15 CommonUninstall: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
08/21/14 09:27:20:531 | [INFO] | | OOBE | DE | | | | 25152 | INSTALLDIR property not found in database
08/21/14 09:27:20:531 | [INFO] | | OOBE | DE | | | | 25152 | Beginning un-installation for payload at /Library/Application Support/Adobe/Uninstall/CommonUninstall.db
08/21/14 09:27:20:531 | [INFO] | | OOBE | DE | | | | 25152 | UninstallSeq property not found in database
08/21/14 09:27:20:531 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 1)
08/21/14 09:27:20:531 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 1)
08/21/14 09:27:20:531 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 2)
08/21/14 09:27:20:531 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0/en_GB/Extensions". Check and correct folder & parent directory permissions and then try again.(Seq 3)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 3)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0/en_GB". Check and correct folder & parent directory permissions and then try again.(Seq 4)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 4)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0". Check and correct folder & parent directory permissions and then try again.(Seq 5)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 5)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/HelpCfg/en_GB". Check and correct folder & parent directory permissions and then try again.(Seq 6)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 6)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEPServiceManager4/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 7)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 7)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEPServiceManager4/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 8)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 8)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEP/extensions". Check and correct folder & parent directory permissions and then try again.(Seq 9)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 9)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEP". Check and correct folder & parent directory permissions and then try again.(Seq 10)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 10)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 11)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 11)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 12)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 12)
08/21/14 09:27:20:533 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 13)
08/21/14 09:27:20:533 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 13)
08/21/14 09:27:20:533 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014/Plug-Ins". Check and correct folder & parent directory permissions and then try again.(Seq 14)
08/21/14 09:27:20:533 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 14)
08/21/14 09:27:20:533 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 15)
08/21/14 09:27:20:533 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 15)
08/21/14 09:27:20:533 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized/Extensions.localized". Check and correct folder & parent directory permissions and then try again.(Seq 16)
08/21/14 09:27:20:533 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 16)
08/21/14 09:27:20:533 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized". Check and correct folder & parent directory permissions and then try again.(Seq 17)
08/21/14 09:27:20:533 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 17)
08/21/14 09:27:20:533 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 18)
08/21/14 09:27:20:533 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 18)
08/21/14 09:27:20:533 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 19)
08/21/14 09:27:20:533 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 19)
08/21/14 09:27:20:533 | [INFO] | | OOBE | DE | | | | 25152 | Completing un-installation for payload at /Library/Application Support/Adobe/Uninstall/CommonUninstall.db
08/21/14 09:27:20:533 | [INFO] | | OOBE | DE | | | | 25152 | Physical payload uninstall result:0
08/21/14 09:27:20:623 | [INFO] | | OOBE | DE | | | | 24018 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
08/21/14 09:27:20:623 | [INFO] | | OOBE | DE | | | | 24018 | :: END TIMER :: [Payload Operation :CommonUninstall] took 101 milliseconds (0.101 seconds) DTR = 79.2079 KBPS (0.0773515 MBPS)
08/21/14 09:27:20:624 | [INFO] | | OOBE | DE | | | | 24018 | User specified overrideFile:
08/21/14 09:27:20:625 | [INFO] | | OOBE | DE | | | | 24018 | The csu inventory was not updated for payload 8.0.0.15 CommonUninstall, value of local var is -1
08/21/14 09:27:20:625 | [INFO] | | OOBE | DE | | | | 24018 | Calling the ROLLBACK custom action code for pre-remove for payload 8.0.0.15 CommonUninstall
08/21/14 09:27:20:698 | [INFO] | | OOBE | DE | | | | 24018 | No operation. We're done:
0/22/14 11:18:46:937 | [INFO] | | OOBE | DE | | | | 77654 | Beginning un-installation for payload at /Library/Application Support/Adobe/Uninstall/CommonUninstall.db
10/22/14 11:18:46:938 | [INFO] | | OOBE | DE | | | | 77654 | UninstallSeq property not found in database
10/22/14 11:18:46:938 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Users/MikeTessersComputer/Library/Preferences/Adobe/dynamiclinkmediaserver". Check and correct folder & parent directory permissions and then try again.(Seq 1)
10/22/14 11:18:46:938 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 1)
10/22/14 11:18:46:938 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Users/MikeTessersComputer/Library/Preferences/Adobe InDesign". Check and correct folder & parent directory permissions and then try again.(Seq 2)
10/22/14 11:18:46:938 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)
10/22/14 11:18:46:938 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 3)
10/22/14 11:18:46:938 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 3)
10/22/14 11:18:46:938 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Startup Scripts CC/Adobe Photoshop". Check and correct folder & parent directory permissions and then try again.(Seq 4)
10/22/14 11:18:46:938 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 4)
10/22/14 11:18:46:938 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions". Check and correct folder & parent directory permissions and then try again.(Seq 5)
10/22/14 11:18:46:938 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 5)
10/22/14 11:18:46:938 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 9.0/en_US". Check and correct folder & parent directory permissions and then try again.(Seq 6)
10/22/14 11:18:46:938 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 6)
10/22/14 11:18:46:938 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 9.0". Check and correct folder & parent directory permissions and then try again.(Seq 7)
10/22/14 11:18:46:938 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 7)
10/22/14 11:18:46:939 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0/en_GB/Extensions". Check and correct folder & parent directory permissions and then try again.(Seq 8)
10/22/14 11:18:46:939 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 8)
10/22/14 11:18:46:939 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0/en_GB". Check and correct folder & parent directory permissions and then try again.(Seq 9)
10/22/14 11:18:46:939 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 9)
10/22/14 11:18:46:939 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0". Check and correct folder & parent directory permissions and then try again.(Seq 10)
10/22/14 11:18:46:939 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 10)
10/22/14 11:18:46:939 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign". Check and correct folder & parent directory permissions and then try again.(Seq 11)
10/22/14 11:18:46:939 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 11)
10/22/14 11:18:46:939 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/HelpCfg/ro_RO". Check and correct folder & parent directory permissions and then try again.(Seq 12)
10/22/14 11:18:46:939 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 12)
10/22/14 11:18:46:939 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/HelpCfg/en_GB". Check and correct folder & parent directory permissions and then try again.(Seq 13)
10/22/14 11:18:46:939 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 13)
10/22/14 11:18:46:939 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/HelpCfg/el_GR". Check and correct folder & parent directory permissions and then try again.(Seq 14)
10/22/14 11:18:46:939 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 14)
10/22/14 11:18:46:939 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEPServiceManager4/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 15)
10/22/14 11:18:46:939 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 15)
10/22/14 11:18:46:940 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEPServiceManager4/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 16)
10/22/14 11:18:46:940 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 16)
10/22/14 11:18:46:940 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEP/extensions". Check and correct folder & parent directory permissions and then try again.(Seq 17)
10/22/14 11:18:46:940 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 17)
10/22/14 11:18:46:940 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEP". Check and correct folder & parent directory permissions and then try again.(Seq 18)
10/22/14 11:18:46:940 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 18)
10/22/14 11:18:46:940 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 19)
10/22/14 11:18:46:940 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 19)
10/22/14 11:18:46:940 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 20)
10/22/14 11:18:46:940 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 20)
10/22/14 11:18:46:940 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe Photoshop CC 2014/Plug-ins". Check and correct folder & parent directory permissions and then try again.(Seq 21)
10/22/14 11:18:46:940 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 21)
10/22/14 11:18:46:940 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe Photoshop CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 22)
10/22/14 11:18:46:940 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 22)
10/22/14 11:18:46:940 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014/Plug-Ins". Check and correct folder & parent directory permissions and then try again.(Seq 23)
10/22/14 11:18:46:940 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 23)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014/Plug-Ins". Check and correct folder & parent directory permissions and then try again.(Seq 24)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 24)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 25)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 25)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 26)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 26)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized/Extensions.localized". Check and correct folder & parent directory permissions and then try again.(Seq 27)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 27)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized/Extensions.localized". Check and correct folder & parent directory permissions and then try again.(Seq 28)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 28)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized". Check and correct folder & parent directory permissions and then try again.(Seq 29)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 29)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized". Check and correct folder & parent directory permissions and then try again.(Seq 30)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 30)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 31)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 31)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 32)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 32)
10/22/14 11:18:46:942 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 33)
10/22/14 11:18:46:942 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 33)
10/22/14 11:18:46:942 | [INFO] | | OOBE | DE | | | | 77654 | Completing un-installation for payload at /Library/Application Support/Adobe/Uninstall/CommonUninstall.db
10/22/14 11:18:46:942 | [INFO] | | OOBE | DE | | | | 77654 | Physical payload uninstall result:0
10/22/14 11:18:47:030 | [INFO] | | OOBE | DE | | | | 77365 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 -
Unable to set working directory (-2147024832) for some app installs
I've found several drivers on a Dell Laptop that don't play well with others in MDT 2012, so I started making an application install package for them instead. Most of them fail with an "unable to set working directory" error. I checked
the app install logs and they don't really make any sense to me. I know the process as a whole works, because I can install .Net 4.0 runtimes without any problems using the same method. The important bits of the ZTI App log are below. Would
be for any guidance on this, as I'm stumped and none of the searches on the exact errors are of much help.
A sample error returned in the wizard is:
WARNING - unable to set working directory (-2147024832)Error installing application Dell 3440_Chipset_Driver_JD3WN IMEI drivers 9.5.3.1520_A00: The system cannot find the file specified.
The ZTIApplication.log file contains the following... the first is one that works (.NET 4), the second is one that fails. (Not using code block for this one, it doesn't like it).
<![LOG[Validating connection to \\ITSASERVER\DeploymentShare$\Applications\Microsoft .NET 4.0 runtime 4.0]LOG]!><time="08:20:30.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1"
thread="" file="ZTIApplications">
<![LOG[Already connected to server ITSASERVER as that is where this script is running from.]LOG]!><time="08:20:30.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread=""
file="ZTIApplications">
<![LOG[ Change directory: \\ITSASERVER\DeploymentShare$\Applications\Microsoft .NET 4.0 runtime 4.0]LOG]!><time="08:20:30.000+000" date="09-27-2013" component="ZTIApplications"
context="" type="1" thread="" file="ZTIApplications">
<![LOG[ Run Command: \\ITSASERVER\DeploymentShare$\Tools\X64\bddrun.exe dotNetFx40_Full_x86_x64.exe /norestart /passive]LOG]!><time="08:20:30.000+000" date="09-27-2013"
component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[ZTI installing application ]LOG]!><time="08:20:30.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[Event 41031 sent: ZTI installing application ]LOG]!><time="08:20:30.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[About to run command: \\ITSASERVER\DeploymentShare$\Tools\X64\bddrun.exe dotNetFx40_Full_x86_x64.exe /norestart /passive]LOG]!><time="08:20:30.000+000" date="09-27-2013" component="ZTIApplications" context=""
type="1" thread="" file="ZTIApplications">
<![LOG[Command has been started (process ID 3212)]LOG]!><time="08:20:30.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[ZTI Heartbeat: command has been running for 0 minutes (process ID 3212)]LOG]!><time="08:20:31.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread=""
file="ZTIApplications">
<![LOG[Event 41003 sent: ZTI Heartbeat: command has been running for 0 minutes (process ID 3212)]LOG]!><time="08:20:31.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1"
thread="" file="ZTIApplications">
<![LOG[Return code from command = 0]LOG]!><time="08:23:48.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[Application Microsoft .NET 4.0 runtime 4.0 installed successfully]LOG]!><time="08:23:48.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[Event 41033 sent: Application Microsoft .NET 4.0 runtime 4.0 installed successfully]LOG]!><time="08:23:48.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread=""
file="ZTIApplications">
<![LOG[Property InstalledApplications001 is now = {9abb5842-9a8e-45c5-9268-4fa4e69dba34}]LOG]!><time="08:23:48.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread=""
file="ZTIApplications">
<![LOG[Application Microsoft .NET 4.0 runtime 4.0 needs a reboot, initiating.]LOG]!><time="08:23:48.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread=""
file="ZTIApplications">
<![LOG[Dependent application requested a reboot]LOG]!><time="08:23:48.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[Property SMSTSRebootRequested is now = true]LOG]!><time="08:23:48.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[Property SMSTSRetryRequested is now = true]LOG]!><time="08:23:48.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[Exiting to initiate a reboot with retry (to pick up where we left off)]LOG]!><time="08:23:48.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread=""
file="ZTIApplications">
<![LOG[ZTIApplications processing completed successfully.]LOG]!><time="08:23:48.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[Event 41001 sent: ZTIApplications processing completed successfully.]LOG]!><time="08:23:48.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[################]LOG]!><time="08:25:04.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[Entry: {dee65f94-e269-4eac-927d-6e06c0e0eb9d}]LOG]!><time="08:25:04.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[Name: Dell 3440_Chipset_Driver_JD3WN IMEI drivers 9.5.3.1520_A00]LOG]!><time="08:25:04.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread=""
file="ZTIApplications">
<![LOG[################]LOG]!><time="08:25:04.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[Validating connection to \\ITSASERVER\DeploymentShare$\Applications\Dell 3440_Chipset_Driver_JD3WN IMEI drivers 9.5.3.1520_A00]LOG]!><time="08:25:04.000+000" date="09-27-2013" component="ZTIApplications" context=""
type="1" thread="" file="ZTIApplications">
<![LOG[Already connected to server ITSASERVER as that is where this script is running from.]LOG]!><time="08:25:04.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread=""
file="ZTIApplications">
<![LOG[ Change directory: \\ITSASERVER\DeploymentShare$\Applications\Dell 3440_Chipset_Driver_JD3WN IMEI drivers 9.5.3.1520_A00]LOG]!><time="08:25:04.000+000" date="09-27-2013"
component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[WARNING - unable to set working directory: (-2147024832)]LOG]!><time="08:25:04.000+000" date="09-27-2013" component="ZTIApplications" context="" type="2" thread="" file="ZTIApplications">
<![LOG[ Run Command: \\ITSASERVER\DeploymentShare$\Tools\X64\bddrun.exe Setup.exe -s]LOG]!><time="08:25:04.000+000" date="09-27-2013" component="ZTIApplications"
context="" type="1" thread="" file="ZTIApplications">
<![LOG[ZTI installing application ]LOG]!><time="08:25:04.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[Error executing web service http://ITSASERVER:9800/MDTMonitorEvent/PostEvent?uniqueID=2a0f4469-d803-4976-b434-adbf06b85c23&computerName=Lat3440_0927b&messageID=41031&severity=1&stepName=Install Applications¤tStep=61&totalSteps=88&id=4C4C4544-0031-4610-8053-B7C04F4C5731,E0:DB:55:AC:48:1C&message=ZTI
installing application &dartIP=&dartPort=&dartTicket=&vmHost=&vmName=: The server name or address could not be resolved
(-2147012889)]LOG]!><time="08:25:04.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[Event 41031 sent: ZTI installing application ]LOG]!><time="08:25:04.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[About to run command: \\ITSASERVER\DeploymentShare$\Tools\X64\bddrun.exe Setup.exe -s]LOG]!><time="08:25:04.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread=""
file="ZTIApplications">
<![LOG[Error installing application Dell 3440_Chipset_Driver_JD3WN IMEI drivers 9.5.3.1520_A00: The system cannot find the file specified.
]LOG]!><time="08:25:04.000+000" date="09-27-2013" component="ZTIApplications" context="" type="3" thread="" file="ZTIApplications">
<![LOG[Error executing web service http://ITSASERVER:9800/MDTMonitorEvent/PostEvent?uniqueID=2a0f4469-d803-4976-b434-adbf06b85c23&computerName=Lat3440_0927b&messageID=41032&severity=3&stepName=Install Applications¤tStep=61&totalSteps=88&id=4C4C4544-0031-4610-8053-B7C04F4C5731,E0:DB:55:AC:48:1C&message=Error
installing application Dell 3440_Chipset_Driver_JD3WN IMEI drivers 9.5.3.1520_A00: The system cannot find the file specified.
&dartIP=&dartPort=&dartTicket=&vmHost=&vmName=: The server name or address could not be resolved
(-2147012889)]LOG]!><time="08:25:04.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
<![LOG[Event 41032 sent: Error installing application Dell 3440_Chipset_Driver_JD3WN IMEI drivers 9.5.3.1520_A00: The system cannot find the file specified.]
<![LOG]!><time="08:25:04.000+000" date="09-27-2013" component="ZTIApplications" context="" type="1" thread="" file="ZTIApplications">
Why can't it find it or set the working directory, especially when it's already validated that it's there?
--smthngI'm not familiar with how Dell does their client side software, but for the server-side software (my area of expertise), I've always done something like the following:
I recommend running every application install in a VBScript/Powershell wrapper. You get logging for the application back on your SLShare as well as its cleaner (you can replace Drivers A05 with A06 by changing the script, rather than editing the application
in MDT).
sApplicationName = "Dell 12G Chipset"
oLogging.CreateEntry "Install-" & sApplicationName & ": Starting " & sApplicationName & " installation", LogTypeInfo
'//Set Destination Folder
sDestFolder = "c:\temp\"
'//Set Source Install Directory
sSourceDir = oUtility.ScriptDir
sSourceDir = sSourceDir & "\Source"
'//Check that folder exists, if not, create it.
oLogging.CreateEntry "Install-" & sApplicationName & ": Check that " & sDestFolder & " exists.", LogTypeInfo
if not oFSO.FolderExists (sDestFolder) then
oFSO.CreateFolder sDestFolder
End If
'//Copy folder from MDT share to C:\Temp
oLogging.CreateEntry "Install-" & sApplicationName & ": Copy from " & sSourceDir & " to " & sDestFolder, LogTypeInfo
oFSO.CopyFolder sSourceDir, sDestFolder
'//Sleep for 2 seconds to allow copy to finish
wscript.sleep 2000
sFile = sDestFolder & "Source\setup.exe"
'// Check if file/folder exists
If not oFSO.FileExists(sFile) then
oLogging.CreateEntry "Install-" & sApplicationName & ": " & sFile & " was not found, unable to install " & sApplicationName & "", LogTypeError
ZTIProcess = Failure
Exit Function
End if
'// Create log entry to show file being run
oLogging.CreateEntry "" & sFile & " -s", LogTypeInfo
iRetVal = oUtility.RunWithHeartbeat("" & sFile & " -s")
if (iRetVal = 0) or (iRetVal = 3010) then
ZTIProcess = Success
Else
ZTIProcess = Failure
End If
wscript.sleep 15000
'// Disable Zone Checks
oEnv("SEE_MASK_NOZONECHECKS") = 1
'//Folder Cleanup
oFSO.DeleteFolder sDestFolder & "Source"
I always copy any drivers that are installed after the fact (everything for me other than SAS/NIC drivers) to the C:\Temp as it can break. I always update my NIC drivers during the build to the latest Dell software using their packs. I try to
not mess with my boot image unless I'm adding a new model that is not supported by the built-in drivers.
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