Unable to FaceTime or iMessage, account restricted?

I am unable to FaceTime and now iMessage, have looked at my date and time as suggested on previous comments but still nothing, please help

Hi finchy15,
The article linked below details a number of steps that can help resolve most issues that you may encounter with iMessage and FaceTime on your Mac.
Get help signing in to FaceTime, Game Center, Messages
https://support.apple.com/en-us/HT204408
Sincerely,
Allen

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How do I edit the phone number associated with my iCloud and iMessage account.

Hi All,
I recently synced my moms phone onto my MacBook and this has effected my iCloud,Facetime and iMessage accounts on my Mac,iPad and iPhone. When I look at preferences on iMessage and facetime, it lists my moms phone number, how can I edit that phone number to be mine ? We are both on the same iTunes account.
Thanks

Do you not set the phone number within Apple ID
https://appleid.apple.com
and not iCloud?
May be wrong here:(

My ipad won't let me sign in to my FaceTime and iMessage and won't update my apps no more ever since I got my iphone and put them on the same account. Does anyone know how to fix it or why it's doing this

II've had my ipad with retina display for about a 1 now and everything was fine In till I got my iphone 4s and put them on the same account then my ipad stopped letting me log in to my FaceTime and iMessage and it doesn't let me update my apps and dosnt let me log in to iCloud ever since I got my phone and put them on the same account does anyone know how I could fix it and still be able to connected to my iphone??

Did you change your Apple ID?
Unable to make or receive FaceTime calls after April 16, 2014
http://support.apple.com/kb/TS5419
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Set Up Alert Sounds
http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
iOS 7 allows you to block phone numbers or e-mail addresses from contacting you via the Phone, FaceTime, or Messages
http://howto.cnet.com/8301-11310_39-57602643-285/you-can-block-people-from-conta cting-you-on-ios-7/
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457#19087457
How to watch FaceTime calls on the big screen with Apple TV
http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Text on the iPad
http://ipad.about.com/od/ipad_tricks/a/How-To-Text-On-The-Ipad.htm
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
How to Receive SMS Messages on an iPad
http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

Facetime and imessage for itouch - "Unable to verify email because it is already in use."

I just erased all data on my itouch, reseted it, and set up a new account on itunes to sync. But when I added my email to facetime and imessage, it said "Unable to verify email because it is already in use.". I don't know how to separate it from the previous itouch account.
this http://support.apple.com/kb/TS3510 told me to log on to apple id and unlink but i cant figure out how
especially since i synced a new account onto my itouch
Help! TIA XP

Rob Bally wrote:
Ok, I will give it a second try.
Thanks Rob.
That was helpful.
My question is: how do I register FaceTime with my primary email address, as it continues to fail registration.
Having been informed your "primary email address... continues to fail registration", I don't know any way you will be able to use it to "register FaceTime."
Try a different email address. If need be, create a separate iD that you will use only to activate FaceTime.
Maybe the answer is: check primary address is verified in my Apple ID at https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
You may be right.
That shows my primary address is used in verification of another account. But I am sure all my apple id's are not verified until today.
So my next question is: how can my primary address have been verified for another account? How do I found that account.
I do not know the answer to that question, and I don't think the answer would help you.
Even if you knew how it was verified, you would still not be able to use it for FaceTime activation or your caller iD because the database has recorded it as already having been used for a different account.
Unless you get a better suggestion, use a different email address with FaceTime.
Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1

After software update i am unable to use facetime or imessage

Last night I prompted for a software update on my ipod touch. At the end of the update it said an error had occured, and then prompted me to restore my ipod. Since the time of the restore I am unable to use Facetime or Imessage as I cannot get signed in. When I enter my apple ID to either of these applications it says "An error occurred during activation. Try again", and when I attempt to "create a new account" both applications say "Unable to contact the (facetime or imessage) server. Try again" - Dokes anyone now how to fix this??????????????

You can try here:
Can't Activate FaceTime
However, I suspect an Apple server problem. Many users have been reporting problems with Messages and Facetime today.

My apple id is not working in imessage or facetime. I tried to rest password still unable to open any. Though i can download stuff from istore.Only facetime and imessage not working. Please suggest.

I am using Ipad3 and OS is upgraded. I tried to reset password still unable to open imessage and facetime. I am able to download from istore though. Tried everything i knew. Please suggest!

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Set Up Alert Sounds
http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457#19087457
How to watch FaceTime calls on the big screen with Apple TV
http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
How to Receive SMS Messages on an iPad
http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

I can't get FaceTime or iMessage to connect, I enter valid password (tested and works for Apple account) and it won't connect. I have checked all settings, upgrades iOS to 8.3 rebooted, changed Apple acount PW still wont connect. My internet connecti

I can't get FaceTime or iMessage to connect, I enter valid password (tested and works for Apple account) and it won't connect. I have checked all settings, upgrades iOS to 8.3 rebooted, changed Apple acount PW still wont connect. My internet connection is fine Safari works and I can access all sites. I have an iPad 2. Any help on this will be greatly appreciate. iPad 2, iOS 8.3

This is an ongoing problem as you will see by searching the forum.
Out of curiosity, do you have 2 step verification enabled? It was recently extended to include iMessage & FaceTime & I'm wondering if it might be causing some of the issues that some users are experiencing.

How to FaceTime and iMessage on multiple apple devices with one iTunes account

We recently received iPad 2's for Christmas and was looking for some advice on how to FaceTime and iMessage on multiple apple devices with One iTunes Account (Apple Id). I have created or attached other e-mail addresses to our apple id but do not know how to use them on the new devices. Our home MacBook Pro uses our main apple id for FaceTime. The iPads have been setup with the main apple id w/o being able to use FaceTime and iMessage.
Please Help...
I appreciate the help and support.

P and V-
If you are trying to connect to someone with a different Apple ID, I think all the devices should work, but one at a time.
The problem is when you try to connect between two with the same Apple ID. Once the calling device tries to make the connection, it finds the second device to be "busy". That is where each needs to use a different E-Mail address when setting it up.
On iOS devices, when you press the Home button to exit an App, the App may still be active in the background, even when the device is sleeping. If FaceTime or iMessage is merely being active that way, it may be enough to "tie up" the E-Mail address.
From the Home screen, double click your Home button. You will see a list of recent Apps along the bottom of the screen. Press and hold on one of them until they start to wiggle. You will then see a red minus sign on each. Pressing the minus sign will remove an App from the list, and stop it from working in the background. (Click the Home button to stop the wiggling, and again to hide the recent Apps.)
Fred

I can use my appleID without any problems for using to download new apps in the app-store or Itunes - Problem: I can´t use my ID at facetime and Imessage - I´d like to add an EMail account on top to my mobile number. My password will not be accepted!!!???

I can use my appleID without any problems for using to download new apps in the app-store or Itunes - Problem: I can´t use my ID at facetime and Imessage -
I´d like to add an EMail account on top to my mobile number to use more this services. My password will not be accepted!!!??? I try it and i try it and i try ist, throughout the same problem. Whats on? The user help desk said, i´ve to reset and use the WLAN key new as well as possible - no way!

Contact the App store for Apple ID help. Their support link is on the right of the App store window
LN

7.1 update to IPad now unable to use FaceTime and iMessage says could not sign in check your network connection. Why am I seeing this when I am connected?

7.1 update to IPad now unable to use FaceTime and iMessage says could not sign in check your network connection. Why am I seeing this when I am connected?

Check Settings>General>Date & Time>Set Automatically>On. Make sure that the time zone setting is also set correctly.
If that didn't solve the problem, restart your iPad and try again. If that fails, reset your iPad and try again.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

My FaceTime icon in settings is not clickable and the application on the home screen responds with "Account Restriction This phone is restricted from creating FaceTime accounts (I have used FT for 3 yrars and had a in order account before 8.02, this

In settings, the FaceTime icon is not clickable and in home screen the FaceTime icon (application) responds with: "Account Restriction This iPhone is restricted from making FaceTime accounts". I have had a FaceTime account in good order for 2 years now and have not abused or excessively used it. Apple doesn't respond multiple messages, ISP is of no use.

I have tried this and can see that FaceTime is ALLOWED in RESTRICTIONS
I have tried also, in restrictions, other items regarding applications, iTunes App Store without results.

I am unable to setup facetime and imessages on my mobile no.

Hi! I have iphone5 16Gb. I am unable to setup facetime and imessages on my mobile no. every time I sign in using my apple id,it only uses the email id for send & receive. I have created new apple Id too but still facing the same problem. I have tried it many times but now its has been a month. I am helpless. Please provide me the solution.

Hi pbatta,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
iOS: Troubleshooting Messages
http://support.apple.com/kb/TS2755
Cheers,
- Judy

I am unable to register in imessage and facetime using my ipad 3

I am unable to register in imessage and facetime using my ipad 3 and iphone 4s. The message pops up as user name or password is not correct, whereas i am **** sure that both are correct. I am located in uae.

Hi,
If the machine is brand new I don't see why the serial Number is missing (it is entered on to a special chip at the factory)
However if the machine is a return and has been refurbished then the Logic/mother board may have been changed and someone forgot to put the info back to the new board.
for the Points
7:44 pm Thursday; January 16, 2014
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Hi im new apple user ..Bought a mac 3 weeks before my mac does not show serial number on screen .Also I am unable to sign in imessage n facetime it gives network error like .! What can be this issue n how to solve it??

hi im new apple ,ac book pro user ..Bought a mac 3 weeks before my mac does not show serial number on screen .Also I am unable to sign in imessage n facetime it gives network error like though i can access web site n etc .! What can be this issue n how to solve it??

Hi,
If the machine is brand new I don't see why the serial Number is missing (it is entered on to a special chip at the factory)
However if the machine is a return and has been refurbished then the Logic/mother board may have been changed and someone forgot to put the info back to the new board.
for the Points
7:44 pm Thursday; January 16, 2014
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

HT5538 I receive an error message when trying to link my iMessage account to my Apple ID. My phone syncs fine, just my Macbook doesn't work. Same issue with Facetime.

I receive an error message when trying to link my iMessage account to my Apple ID. My phone syncs fine, just my Macbook doesn't work. Same issue with Facetime.

HI,
In effect this is a DNS block.
You can do it.
You need to be in an Admin Mac User Account that has non blank password.
Go to the Applications/Utilities folder and open Terminal.
You should see your shortname (the one under the Little House icon) followed by the $ symbol
Copy and paste the bold text below into Terminal after the $ symbol.
sudo pico /etc/hosts
This will load the file "hosts" into and editor that works in Terminal.
Use the arrow keys to get to the line with Verisign in it.
Now type the # symbol and it will be added in front of the character that is highlighted.
The # symbol is either Shift +3 or ALT+ 3 depending on your keyboard layout
Now use CTRL and O keys together.
This Saves the changes.
Quit Terminal.
10:02 PM Wednesday; May 1, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Unable to FaceTime or iMessage, account restricted?

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