Unable to FaceTime with wife
Hi
I am in the uk. Me and my wife have iPhone 4. When my wife tries to FaceTime at home with me. It says unable to connect or unable to FaceTime with me for some reason. I am able to FaceTime with other people. And I am able to call my wife on FaceTime. Done FaceTime using same wifi connection in the house. What can be going wrong. At first my wife facetime option said waiting for activation on her iPhone in the phone menu. So I did a soft reboot holding power button and home together til I get apple logo to fix this but I don't know what can be stopping my wife facetime with me. Can anyone help. She has tried to FaceTime other people but they did not have there iPhone with them. I mean it does not even attempt to connect and make that beeping sound on my iPhone. FaceTime just cuts out with my wife when she tries me for some reason.
abz latif wrote:
Hi
I am in the uk. Me and my wife have iPhone 4. When my wife tries to FaceTime at home with me. It says unable to connect or unable to FaceTime with me for some reason. I am able to FaceTime with other people. And I am able to call my wife on FaceTime. Done FaceTime using same wifi connection in the house. What can be going wrong. At first my wife facetime option said waiting for activation on her iPhone in the phone menu. So I did a soft reboot holding power button and home together til I get apple logo to fix this but I don't know what can be stopping my wife facetime with me. Can anyone help. She has tried to FaceTime other people but they did not have there iPhone with them. I mean it does not even attempt to connect and make that beeping sound on my iPhone. FaceTime just cuts out with my wife when she tries me for some reason.
(1) If you can contact others, but your wife cannot contact anyone, the problem must be at her end.
She can go to a different location and try to see if the problem is with the wi-fi at her usual location. If she can connect FaceTime from other locations but not from where she is trying to call you from now, she will need to troubleshoot her wireless access.
(2) If she cannot FaceTime with anyone regardless of which wi-fi hot spot she tries, perhaps she has not configured her FaceTime or Settings correctly.
(3) She may find help for either problems in this article:
http://support.apple.com/kb/HT4319
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