Unable to fax or ad internal modem in tiger 10.4.8

I am attempting to use my fax for the first time in about a year. I go through the steps to set up the internal modem, but it doesn't show up in the "Network Port Configurations" tab under Network in system preferences. Furthermore, when attempting to add a 'fax" in the printer dialogue, there is nothing to select.
Is there a way to reinstall the modem? It seems as if it has gone missing... I have tried several tricks outlined here to make it 're-appear' but they are not working for me. Anyone have any suggestions?

Well, not professing to be an "expert" in this area, I would, nevertheless, be of the mindset that if System Profiler doesn't see your modem, then, as you have postulated earlier, you may have a bad internal connection to the modem board, or the modem is toast.
If you take your computer in to Apple and they diagnose it as a faulty modem board, FWIW, http://hardcoremac.stores.yahoo.net/modems.html offers some used internal modems for a couple of different old-school Macs (like mine). A google search on "internal modem" and whatever the style/model of your computer is, should turn up additional sources for internal modems for your computer, should that be the case.
HTH
(if this solves your problem, or is actually helpful towards arriving at a solution to your problem, please consider marking this reply as "helpful" or "solved" in order to award points. This is in addition to (if applicable) marking this question as "answered")

Similar Messages

Faxing problems with internal modem in iBook

I have been trying to use Apples built in faxing capabilities. I use a cable connection over wireless airport to connect to the internet. Through reading in these forums I found out that you need to be hooked up through a phone line to fax—makes sense.
I am trying to do that now but encountering problems. Here's what's happening—can anyone help me out?
-faxing from Microsoft Word using "fax pdf".
-My I book G4 is connected to a phone line and connected to my wireless network via airport.
-computer appears to send fax successfully from the application but doesn't actually fax.
-i check it in the fax list, double click my internal modem window and it opens the job window for the modem. My job is still there, holding. When I click "resume" I hear a dial tone and it appears to try to be faxing. But suddenly a busy signal gets in the way and it puts the fax on hold. This keeps happening over and over again.
-I realize that maybe the line I'm faxing to is busy, but I'm also wondering if it has anything to do with my modem not being set up correctly. when I go into system preferences>network>network status there is a red icon next to internal modem and it says "Internal Modem is not set up".
My question is--how to I get my internal modem to be "set up"? In the old days I used to have my dial up info in there in TCP/IP but I don't have that service anymore. I was under the impression that you could fax just using the laptop's internal modem hooked up to a phone line and you didn't need any provider service..is this true or not?
In the "printing and faxing" system preferences window I have my phone number in there.
Can anyone help me figure this out? I'm not sure if I need any information in the internal modem set up panel and what that would be. Can't I just fax by simply having a phone line and a phone #?
Thanks!
iBook G4 PowerBook6,5 Mac OS X (10.4.3) 1.33GHZ, 256MB memory
iBook G4 PowerBook6,5 Mac OS X (10.4.3) 1.33GHZ, 256MB memory

ebonyhack, Welcome to the discussion area!
Have you tried disabling the option to wait for dial tone?
You may have to add some commas (',') to the front of your ISP's phone number to delay the dialing. A comma causes a delay of 1 second.

Fax list empty (internal modem gone)

The fax list on my imac is empty. I can still receive faxes manually but it won't automatically answer them.
The main problem about the fax list being empty though is that i need to share the fax modem to my pc but of course it no longer appears when i login to the imac from windows (\\imac).
Does anyone know how to put the modem back on the fax list???
Thanks
Andy

Doublecheck your settings in Sys Prefs | Sharing | Services and be sure your printer sharing is still enabled. Also check Sys Prefs | Print & Fax | Sharing, and be sure the "Let others FAX thru this computer" checkbox is still checked. And of course, make sure the Sys Prefs | Print & Fax | Faxing's "receive faxes on this computer" checkbox is still checked.
If still no joy, no guarantees that this will work, but I would try reapplying the 10.4.10 or 10.4.11 (wherever you were) COMBO update (not the incremental update) if I were you. Run Disk Utility's verify disk before you start and repair Permissions before and after. Then, reconfigure your fax stuff in Sys Prefs and recheck all the stuff in the previous paragraph. And lastly, launch a program like Print Preview and try sending a fax somewhere.
I haven't browsed through this web site recently, but know they have some stuff about sharing printers between Macs and Wintels in both directions, so might want to browse around there.

Faxing with Internal Modem - Mac Mini and DSL

I have a first generation Mac Mini with an internal modem, and am trying for the first time to send a fax. I believe I've configured the faxing feature correctly through the print/fax preferences. I have DSL connected through ethernet. When I send the fax, it shows in the menu that it is dialing (but no sound), and then on the status window, it says it's on hold. It then redials in another 6 minutes or so and then same thing happens again--on hold. Eventually after several tries it disappears from the status window, and there's no indication that the task was completed.
What I'm wondering is, is it actually possible to fax using DSL? I called my ISP (Earthlink) who said I needed an external fax machine, that I couldn't fax with in internal modem. This led me to believe he had no idea what I was talking about. He referred me to Apple. I called but they are closed.
I'm trying to fax to a governmental office, so perhaps they are closed to, and that's why it isn't going through?
Or do I need to be doing something differently.
Help is appreciated.
Thanks,
Esther

Hi Esther Le Sieur: Unfortunately you can't fax through DSL. If you do have an internal modem you can certainly use that. You will need to use a regular phone line from the modem to a regular dial-tone jack. Depending on how your DSL is installed, you may have access to a regular dial-tone jack at or near where your DSL is connected.
Good Luck
Stedman

Faxing using internal modem

I just bought and installed an internal modem. I can see it in More Info/Modem information.
My Fax List shows "internal Modem."
But when I try to use the darned thing, it won't send. Sometimes it says "Fax held until 12:35pm" or such, or it says, "Fax cannot be sent."
(Phone line is working)
When I look at "Show Info" from Fax List, It says "Internal Modem," but "Host" and Driver Version are blank.
Here what I see in Modem Information:
Modem Model: Spring
Firmware Version: APPLE VERSION 0007, 7/31/2000
Country: 22 (United States, Canada, Guam, Hong Kong, India, Latin America, Philippines, Thailand)
Driver: com.apple.driver.AppleSCCSerial (v1.2.6)
Interface Type: Serial
SKU Name: UCJ
Modulation: V.90
Hardware Version: 6.0F
I'd love to be able to fax from my G4.
How the heck do I set it up and send a fax?

From my mac help topics (after hours of web searching...):
Try this solution:
1. system preferences>network>internal modem>ppp>ppp options>DISABLE this option:"Disconnect if idle for....minutes"
2. system preferences>network>internal modem>modem: if the chosen option is "apple...56k modem (v.92) CHANGE it to (v.90) from the pop-up menu.
May be you'll need to restart your mac.
on my Mac it WORKS!
(G4 Dual "mirror", 10.4.11, built-in apple internal modem, Internet connection with external cable modem, phone connection - digital)

Fax: sending using system 10.5.8 via internal modem

I have an iMac PPC G5 with internal modem and wireless mouse and keyboard using system 10.5.8. I have wireless internet service and also have a telephone line connected to the computer. I have attempted to fax a Word document, in doing so have gone to pdf fax via the printer and have had no success sending. When I open Fax Queue it shows that Bluetooth is printing the fax and is waiting for the modem to become available which it never does. I have unplugged my wireless connection to the internet to see if that made a difference but is no different from being connected.

Well, your printer and modem profile look exactly the same as mine, and faxing works for me.
The line in your Bluetooth profile URI: fax://dev/cu.Bluetooth-Modem interests me, though. In your other thread, you mentioned that when you try to fax through the internal modem you get a message about "waiting for Bluetooth" or some such. I don't know enough about Bluetooth (my Mac doesn't have it) to know if that's what's causing the problem. But it seems plausible that there's some sort of interference. My only suggestion for now is to try disabling Bluetooth (borrow a wired keyboard and mouse if you don't have your own) and see if the problem persists.
If disabling Bluetooth fixes it, perhaps a crosspost in the Bluetooth forum might attract some responses from some more knowledgeable people on how to permanently fix it.

Faxing to a Bonjour modem from the command line

I am trying to send a fax through an internal modem (on a G5 iMac) shared through Bonjour. I want to be able to use the command line (Terminal). The "fax" command works from the G5 iMac. But I can't seem to be able to fax from other computers sharing this modem.
I have tried to play with the fax, efax, lp, and lpr commands but can't seem to be able to get it right. How do I specify the modem in the command line for efax? Where is it under /dev?
When I use lp, I can't seem to be able to specify the phone number to dial, though the file is spooled correctly to the modem. The "-o phone=<number>" option did not work.
Can anyone help?

Okay, so I finally figured it out. It can be done using lp command but instead of specifying the shared modem (fax) as a shared device with its host name (e.g. "Internal Modem @ Mac_name" which converts to "Internalmodem___Macname" on the command line), one has to do it as this:
lp -d Internal_Modem -h Mac_name.local -o phone=<number> fileToFax
This way any older mac on the network can be a fax server and one can dispense with the problematic USB modems from Apple. The command can be passed to the Terminal by AppleScript using "do shell script 'lp...'"
I am using PDFpen in my paperless office and since it is scriptable, I can fax right from the application using this command thru AppleScript.
Hope this helps someone.

Unable to send fax via internal modem

Until two days ago our internal modem was working fine we have been able to send faxes with no problem. I have ran disk first aid and repair, but the modem still is not able to send a fax. We have check the phone line and there is a dial tone up to the computer, but not dial tone in the computer. Is my modem dead or is there another way to fix the problem.
Thanks

If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

Internal modem/fax: no dial tone

Hi folks,
Yes, another 'no dial tone' problem
I have a 20" iMac G5 running 10.4.8 in the U.K. that seems unable to make a connection via it's internal modem to the internet or dial out to send a fax. Whenever it tries to make a connection it will eventually timeout after ~10 seconds claiming there is no dial tone - there is a dial tone on the line however. I've had a look through other posts mentioning things like this but there doesn't really seem to be any solutions out there that I can see. After just going out to Kinkos to send a fax for the princely sum of £8 (~$16) I'd like to finally get this flippin' thing working!
The following things have been tried:
- The modem has been connected to a regular phone line (connected telephones have a normal steady dial tone, no answerphone tone you can get with BTs 1571 service in the UK)
- The modem has been connected to an active DSL phone line via the filtered phone socket
- Different phone cables have been tried
- A different user account behave exactly the same
If it makes any difference, this iMac was originally bought in Switzerland. The international preferences have been corrected to make the iMac think it is London. I've never been able to get the modem to work, so I'm not sure if the modem is at fault, or if it's an OS X problem...
If anyone has any ideas/suggestions, I'm willing to try anything.
Cheers.

From Free Dialup.net.UK...
http://www.free-dialup.net/free-dialup-uk-articles/dial-up-modems.html
"Q: Why my modem is not getting Dial Tone?
6. Many voicemail systems use a "stutter" dial tone or beeping when you pick up the phone to indicate that you have voicemail waiting. These unexpected sounds can make the modem think there is no dial tone.
7. In extreme case, your modem may not be designed for the phone system in the country in which you are trying to use it."
Acoustic couplers should work when all else has failed...
http://www.roadnews.com/html/Articles/a31.htm
You can also run into problems with dial tones overseas. Your computer may not recognize the dial tone of the country you are in as a "dial tone." Depending on the modem software you are using, you might need to put a check in the Ignore Dialtone checkbox in your modem software setup window.
What about digital telephone systems?
Modems communicate using analog or sound signals while many new telephone systems use digital signal processing. Digital systems are unable to process analog signals, making it impossible for modems to communicate.
Seems that there very well might be some diff in the Modems between Switzerland and UK...
Swiss#1 adapter...
http://www.walkabouttravelgear.com/22swi1.htm
Swiss#2 adapter...
http://www.walkabouttravelgear.com/22swi2.htm
UK Adapter...
http://www.walkabouttravelgear.com/22uk.htm

How To Get Internal Modem Set Up in the Fax List - G4 AGP

Recently installed OS 10.4.8 on my friend's upgraded G4 AGP (Sawtooth). Tried to set up his Mac's internal modem for faxing (no internet connection, he has cable modem for that). Got the fax set up to receive without problem. Tested it and it acknowledges incoming calls and will pick up and log the fax.
The problem is in setting up to send a fax. Although the internal modem shows up in the Apple Profiler and works to receive faxes, it just won't show up in the Fax List under the Printer Setup Utility and therefore isn't selectable under PDF on the Print window to allow sending a fax.
I've searched Mac Help in vain. The set up of modems isn't really addressed. What am I missing? On my MDD G4, once I had the modem installed and set up to receive, it just showed up in the Fax List. I didn't have to do anything else.
Any suggestions would be appreciated.
Thanks,
Carl B.

So, when you go in to System Preferences > Print & Fax > Set Up fax Modem ..., Internal Modem is NOT showing up in Fax List?
Does Internal Modem.app exist in /Users/{shortUserName}/Library/Printers/?

HOW TO SEND FAX THROUGH INTERNAL MODEM

Hi,
I am trying to use my computer to send a recieve faxs. I am connected to the internet via infar red port. And I am under the impression I can use my internal modem to send and receive faxes.
I have hooked the phone socket to internal modem input on my Lap top and have tried many times to send and receive but it says my modem is not set up.
Looking in prefs it is not set up, but it wants a telephone number for dial up.
I have broadband so have no idea about a telephone number for dial up.
Is there a way to set the modem up to receive and send faxes and still be connected to broadband internet?
Hope you can help,
Jamie

If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

Fax working but status no longer visible in "Internal Modem Completed"

Up until August 1st when I sent a fax via Print-Fax Pdf the state would be listed as "Finished" or "Cancelled" in the list under Internal Modem, Show Jobs. Since then, maybe due to an update, the state cloumn is blank so I don't know if the fax went through. I tested it by sending a fax to myself and it is working but I want my list back.
powerbook 15" Mac OS X (10.4.7)

MOre information:
I get an error in the Active Fax window. It says pstopdffilter / psrocupsraster failed with error number -31000.
A search on Google for this finds no answers for this problem printing or scanning.

Why can't I use my internal modem to fax?

Since installing Leopard, my fax program (FaxSTF Pro) no longer functions. So I uninstalled FaxSTF, went to System Preferences (Print and Fax), set up my internal modem as a fax, etc. When I try to send a fax nothing happens. When someone sends me a fax, the modem answers, but nothing appears in my fax folder. Can anyone help? Thanks.

I found the solution in case anyone out there has this problem. After contacting Smith Micro (who sell faxSTF Pro), they directed me to an uninstall program on the website called FAXterminator. Here is the link.
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/stdadp.php?p_faqid=1076&pcreated=001046472602
After running the program, faxSTF Pro no longer answered the phone, and the built-in Apple system functioned normally.

Network Status Internal Modem not set up to Fax on PB G4 High Res

What do I need to do to set up the Internal Modem to Fax. I connect to the internet only using Airport & cable ethernet. In System Preferences > Network > Show > Network Status Airport is on top of list. Internal Modem is the only other item shown; It says Internal Modem is not set-up. I do understand that it is impossible to send a fax via Airport. But what does setting up the modem mean since I do not have or use a Dial-up internet connection. Configure button takes me to PPP, TCP/IP, Proxies, and Modem. Under the modem button I have chosen Apple Internal 56k Modem v.92 this is the only option I can choose. What can I do. I have both the Fax status and Modem status in the menu bar both stay at idle while tring to send a fax. Can anyone help?
Thanks Axlan
PowerBook G4 15' High Res Mac OS X (10.4.5) RAM 2GB, HD 100GB (7200rpm)

Sooo, what happens if you goto...
http://localhost:631/jobs
In your Browser?
I'm not certain, but I think AJ trashes those spool files.
Might have a look here...
http://safari.oreilly.com/0321335473/ch12lev1sec8

Faxing from internal modem

I've been using the internal modem on my G4 for years, works great. I've had it connected to a 2nd line which I split with an "A" - "B" switch between my G4 and Sharp fax machine. I now want to eliminate the 2nd line and fax through my main line, but when it's connected, nothing works. Do I need another devise to recognize a fax signal and voice signal? Would appreciate your help - GoodOleBD

I think the usual way to do this is to sign up for "distinctive ring" with your phone company for a second phone number on the same line. Some modems can recognize the distinctive ring of a call going to the fax number and answer the incoming fax call. A voice call coming in on your regular phone number won't have the distinctive ring and the modem won't answer it. I'm not sure if your phone will still ring when a fax call comes in. Your phone may be able to tell the difference and stay silent. Your phone company may be able to answer that question. The challenge will be finding a modem that works with Mac OS-X and recognizes distinctive ring and answers incoming fax calls. I don't know if your built in modem is capable of recognizing distinctive ring. I really doubt it. There are very few modems available for the Mac. They're all external USB modems. Most of them don't answer incoming fax calls. I did extensive testing of every Mac modem I could find a few years ago. I eventually had to buy Apple's external USB modem and upgrade to Tiger so it would work. It was the only Mac modem I could find that would answer an incoming fax call. I had to download "Pagesender" software because Tiger wasn't capable of answering an incoming fax call. I didn't have to purchase Pagesender just to receive incoming calls though. Tiger is capable of sending outgoing faxes. Panther works perfectly for sending and receiving faxes. I didn't need Pagesender or any third party fax application with Panther. For faxing with Jaguar and older I used FAXstf X. I recently got rid of all my land lines. I had separate lines for voice and fax. I switched to a cell phone for voice and a free eFax account for receiving faxes. I don't send out faxes anymore. Getting rid of the phone lines saved me a lot of money.

Unable to fax or ad internal modem in tiger 10.4.8

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