Unable to find Airport Express in Airport Utility

I am using an Airport Extreme hooked up to a cable modem an Ethernet Printer and a Dell PC. Wireless I have a MAC with the most current OS and a HP Laptop. Everything has worked great for months.
I am trying to add an Airport Express to hook to my TIVO and cannot seem to have it recognized in the Airport Utility. I have done every reset on the AX, but it only flashes yellow and I cannot see it on the left side of my Airport Utility. I am not very tech literate, so I might be overlooking something simple, but I do not think it shoudl be this difficult.

I am not familiar with setting it up with your TIVO, but it sounds like you are having trouble with having your Express join your network. You configure the Express via AirPort Utility. If you cannot see the Express when you open the AU app, click on the AirPort icon (of your Mac) on the upper menu. See if the Express network shows up there. If so, log into that network and open AU again to configure it. If that does not work, get an ethernet cable and connect the Express to your computer. If the Express still does not show up on AU, do a hard reset and try again. Once in AU, you can configure it to try and join or extend your network.

Similar Messages

Unable to open airport utility on Windows 7

I'm unable to open Airport Utility on my Windows 7 laptop because I keep getting an error message saying Airport Utility requires Windows 7 service pack 1 or later. SP1 was already installed. I tried deleting and reinstalling SP1 and Airport Utility still won't open. Any ideas on how to fix this?

This can happen when the Airport Utility installation download can't find an authentication file - short of doing a clean install of Windows 7, try the following:
1. Delete any old Windows folders if Windows 7 was an upgrade
2. Turn off anti-virus programs
3. Turn off the Windows Firewall
4. Delete any partial installations of the AU that may be present
If the above does not work then try to download the previous version of the AU 5.5.3 at http://support.apple.com/kb/DL1391

Airport Utility 5.4.2 was unable to find Airport Extreme base station.

I downloaded the new Airport Utility 5.4.2 to my 2009 24" iMac with Snow Leopard. Now it is unable to find my Airport Extreme base station or Airport Express. My iMac is connected to the network via the Airport Extreme base station but the Airport Utility cannot find it. All I get is this message "Airport Utility was unable to find any Apply wireless devices. Make sure the Apple wireless device you want to set up is plugged in and in range of your computer and then click rescan to try again". I clicked rescan numerous time with no luck. I even downloaded the Airport Utility 5.4.2 again with no luck. What is wrong??? Everything was working fine until I downloaded the Airport Utility 5.4.2.

Thanks for the info.
Following your same steps exactly, I am able to save the configuration file to the desktop, or navigate to another folder to save it at that location.
I was able to do this previously with 10.5.x and with current Snow Leopard. Notice that you list 10.4.x as your operating system. If you are still running this OS, it could be that 10.4.x does not allow this feature with 5.4.2?
Not sure if downloading another copy of 5.4.2 would be worth the pain, as I'm inclined to believe that it probably would not help solve your issue. If you decide to do this, please post back with your results.

HT4262 where can I find AirPort utility 5.6 - my old Airport express module is not supported by Airport Utility 6.1. I was directed by the program to this page, but I can not find that application anywhere on Apples's webpages.

Airport 6.1 does not support my Airport module (the second iteration), and tells me to download Airport Utility 5.6. I can not find it via the directed link from Airport utility 6.1 nor anywhere else on Apple's web site. It is also not on the App store.
Thanks in advance.

Welcome to the Apple Support Communities
To install AirPort Utility 5.6 on OS X Lion, follow these steps:
1. Download AirPort Utility from the Support website > http://support.apple.com/kb/DL1482 Don't open the installer after downloading that.
2. Open Terminal and copy:
cd ~/Downloads && pkgutil --expand ./AirPortUtility56.pkg ~/Downloads/AirPortUtility56 && gunzip -c<./AirPortUtility56/AirPortUtility56Lion.pkg/Payload | sudo tar -C / -xvf - "./Applications/Utilities/AirPort Utility 5.6.app"
3. Open Finder, select Go menu > Go to Folder, type /Applications/Utilities and open "AirPort Utility 5.6", so you will be able to use your AirPort on Lion

Vista Not Finding Airport Utility

I have a PC running windows vista and this computer was perfectly managing the time capsule. Everything worked, backup drive, wireless printing, etc.
Then without explanation, when i open the airport utility, i am not managing to see the time capsule. this also is preventing me from using the TC as a backup drive and to print wirelessly.
I am able to see and manage the devise with another PC - so it is not the time capsule. And i have also done a complete hard reset wiping everything and it is still a problem.
The pc in question is also not recognising our airport extreme at home - thus i can conclude it is the PC. So I uninstalled the airpot utility software, reinstalled it etc - and still nothing.
Please help - it is sooooooo frustrating.

Hello John Heil. Welcome to the Apple Discussions!
I have a 2Wire Gateway wireless modem. I do NOT have an Airport Extreme Base Station-do I need one? I thought I only needed the Airport Express.
You are correct, you do not need the AirPort Extreme Base Station (AEBS) in order to stream iTunes, only the AirPort Express Base Station (AX) would be required. Since you already have a wireless modem/router, you just need to configure the AX as a wireless client.
I have an ethernet cord going directly from the Modem to the Airport Express.
I have the digital optical connector going staight from the Airport Express to my stereo.
What am I missing?
You do not need to attach the AX to the 2Wire Gateway. Instead you can place it near your stereo. You can stream iTunes directly to the AX from your computer that is hosting iTunes.

Where to find Airport Utility

I currently have an Airport Express which I'm using with my Macbook running OS10.4.9
Airport Administration Utility 4.2.3 is my current version, but I understand this has been replaced with "Airport Utility", perhaps v5? Does anyone know where to download this current version?
TIA,
rich
Macbook Mac OS X (10.4.9)

The new AirPort Utility v5.0 comes on the CD with the 802.11n AirPort Extreme Base Station. The v5.1 update is available via the AirPort Base Station Update 2007-001, but will only install if you already have v5.0 loaded.
There is a workaround...
- Download the AirPort Base Station Update 2007-001 file from: http://www.apple.com/support/downloads/airportbasestationupdate2007001formac.htm l
- Double-click AirPortBaseStationUpdate2007001.dmg to mount and display it's contents.
- From the AirPortUtilityUpdate window, right-click on "AirPortBaseStationUpdate2007001.mpkg."
- Select "Show Package Contents" from the pop-up menu.
- In the "AirPortBaseStationUpdate2007001.mpkg window, double-click on the "Contents" folder to open it.
- In the "Contents" window, double-click on the "Packages" folder to open it.
- Right-click on "AirPortUtility.pkg."
- Select "Show Package Contents" from the pop-up menu.
- In the "AirPortUtility.pkg window, double-click on the "Contents" folder to open it.
- Double-click on "Archive.pax.gz." This will create a new folder on your Desktop, named "Applications." The AirPort Utility will be inside this new folder. You can copy or move it to your Applications folder.

Unable to install Airport utility 5.6.1 to a Win 8.1 64 bit PC.

Error message: "A DLL required for this install to complete could not be run. Contact your support personnel or package vendor." Is there a workaround? When will an updated ver be released? Thanks.

Boot windows into safe mode and try installing there.
I would download the utility again to make sure it is not corrupted.
Apple do not inform the community of when they will release software.. just after they release it.
It is now a couple of years since Apple updated the utility for windows and it is completely out of date for the new AC version routers so Apple appears to be in no rush to help windows users.
The iOS version airport utility I guess allows most windows users to setup their AE sufficiently that they cannot now be bothered with a port to windows.

Unable to download airport utility 5.6 on Lion

I get a failed instllation notice.

Apple will not allow you to officially install AirPort Utility 5.6 on Lion 10.7.5.
You might be able to install it using the workaround in this post:
https://discussions.apple.com/message/22940547#22940547

Unable to access airport utility

I have an Apple Extreme Base Station an I am no longer able to access the airport utility. the AEBS shows up in the utility but if I try to access the manual or assisted setup, it asks for a password and reverts back to the main screen.
If I try to hard reset with nothing but the power connected, nothing happens.
I've held the reset button in for 3 + minutes with no possitive result.
Before I bring it back to the store, I am asking if anyone has seen this issue before.
Thank you

Bruce,
Double clicking on the Icon pulled up a new window and the password was successful.
Thank you,
I will most likely bring it back to the store for the faulty reset button.

Can someone tell me how to find Airport Utility on my computer??

I cannot find Airport Utilities on My comptuter. I got a new router but I cannot set up the password. Please help.

It should be in your Utilities Folder.
Finder... Menu Bar > Go > Utilities

Unable to find Airport Hardware

I used my girlfriends MacBook Pro last night before going to sleep. I checked NFL.com and used iChat. Today, she went to use it and it would not connect. I looked....and the computer is no longer recognizing her Airport Card. I went to Internet Connect and it says "No Airport Hardware Found." I opened up the System Profiler, clicked on Airport Card and it says "No information found."
What happened? What can we do to solve this?

No one has any ideas here??

Airport utility won't find my airport express

I have the airport extreme running great and have taken back one express already. It won't find my express on the utility? I have done everthing Apple told me and am lost. Can anyone help?

Lots of interference there, or you are doing something wrong.
Do a factory reset on th express. Then use the iPad to check in your Settings --> WiFi when the express finally shows up as available to configure. Then just set it up on the iPad which is simpler than a.u.

Airport Utility 6.0.0 breaks support for my Airport Express

Computer updated to Airport Utility 6.0 but that breaks support for my Airport Express. When I try to access the Airport Express it tells me I have to download Airport Utility 5.6 - but I can't find that anywhere on the Apple sites to download!

My catch-all list of Airport 6.0 & Firmware 7.6.1 problems:
~~~~~~~~~~~~~~
I've compiled a catch-all list of problems and changes with Airport Utility version 6.0 and FW 7.6.1. Some of the items may be relevant to this thread.
THE PROBLEMS WITH AIRPORT UTILITY 6 AND FIRMWARE 7.6.1:
Introduction: If you find AirPort Utility v6.0 too limiting or strange, you can ALSO install AirPort Utility v5.6, released alongside v6.0, to maintain all your previous capabilities. It works fine with both Airport g and n devices.
PLEASE NOTE: According to Apple you must FIRST install Airport Utility v6.0 in order to access and install Firmware upgrade 7.6.1. Do that first. THEN install Airport Utility v5.6 and use it instead if you prefer. HOWEVER: Another user has informed me that they were able to use Airport Utility v5.6 to install Firmware v7.6.1 without any problems! This would mean anyone can avoid Airport Utility 6.0 entirely if they chose.
~~~~~~~~~~~~~~~~~~~
1) According to Apple's documentation, Airport Utility version 6.0 is ONLY for Mac OS X 10.7 Lion. It is NOT for 10.6 Snow Leopard. If you accidentally installed v6, you'll have to dig around in Apple - Support - Downloads for the previous relevant version for your devices and OS version. Here is the relevant page:
http://support.apple.com/kb/DL1483
2) The HELP for Airport Utility has been updated. When you first access it you may well be looking at the old Help. It is supposed to update itself spontaneously over the Internet. It took a couple minutes in my case. Be sure you are looking at the NEW Help before you start using it. One way to tell is that the list of help topics essentially doubles from what there used to be. Also, the very first topic in the NEW Help should read:
"Set up an AirPort device > Set up a new AirPort Base Station or Time Capsule"
3) The HELP has some WRONG information. Here we go:
3a) There is NO "Enable Guest Network" setting. You CANNOT create a guest network or name it or give it any settings. Why this is still listed in Help, I have no idea. Why the setting is gone: This is most likely because the technology behind guest networks, WPS, has been thoroughly CRACKED in the wild. Google "WPS cracked" for lots of documentation of the situation. It won't be resolved soon.
3b) I can't find any 'Setup Assistant". Everything is now manual. This is not to say that there isn't a setup assistant that appears when you FIRST set up your Airport device. I don't know.
4) After installing Airport Utility v6.0, there is no indication of the accompanying firmware update until you decide to run the new version. Even then, you have to click on the big icon of your Airport device and notice an 'Update' button about halfway down the popup window. You then have to assume that this button is telling you to update your firmware.
5) After you update your Airport device's firmware, you may well discover an ERROR subwindow popping up inside Airport Utility that says:
"An error occurred while updating the firmware. -6721"
Don't panic! All you need to do is go into your Wi-Fi settings, either in your menubar or the Network preferences, and turn OFF Wi-Fi, then turn ON Wi-Fi again. This is part of a long standing bug in Lion's Wi-Fi with which I bet you are already familiar, certainly up through Lion version 10.7.2.
6) Miscellaneous changes in Airport Utility 6:
6a) The keyboard command to manually change your Airport devices settings is GONE. You have to click the little 'Edit' button after clicking on the big icon for your device.
6b) There is no longer any summary window for your Airport device. You have to instead click on the big "Internet" icon for related data, then click on the big icon for your Airport device for local settings data.
6c) There is no longer any HELP advising users to EXPORT their settings. (The Help only talks about Import of settings). BE SURE TO EXPORT YOUR NEW SETTINGS! I did this immediately after both updates.
6d) MAC address filtering for Airport devices is GONE.
6e) All references to IPV6 anywhere are GONE. I have to assume the IPV6 settings are now entirely working and entirely automatic. Let's hope so.
6f) Signal and Noise data and graphs are GONE. Use Apple's Wi-Fi Diagnostics app instead. Apple have hidden it here in Lion:
/System/Library/CoreServices/W-Fi Diagnostics
6g) In order to access the menu items in Airport Utility, you have to first click on the big icon for your Airport device.
--> No doubt there are other changes, oddities or bugs related to these changes. But this is what I came up with during a cursory strafing of the software.

Airport Utility 6.0 Doesn't Support My AEBS?

I'm confused! Just downloaded Airport Utility 6.0 which came in through Software Update. I downloaded it as well as a firmware update for my Airport Express (7.6.1) which showed up on the graphical interface.
My wireless network is set up with an older AEBS (b/g) which is connected to the modem and a newer AX (n) in another room where it is also connected to my stereo system. My confusion is that when I click on my older AEBS in the new Airport Utility graphical interface, the window that opens says that it is not supported by Airport Utility 6.0. So, what does that mean? Has my wireless network changed? Am I only connected to the internet through my Airport Express? Please clarify, if possible.
BTW, I have two iMacs: one is running Lion (10.7.2) and the other is running Leopard (10.5.8).

My catch-all list of Airport 6.0 & Firmware 7.6.1 problems:
~~~~~~~~~~~~~~
I've compiled a catch-all list of problems and changes with Airport Utility version 6.0 and FW 7.6.1. Some of the items may be relevant to this thread.
THE PROBLEMS WITH AIRPORT UTILITY 6 AND FIRMWARE 7.6.1:
Introduction: If you find AirPort Utility v6.0 too limiting or strange, you can ALSO install AirPort Utility v5.6, released alongside v6.0, to maintain all your previous capabilities. It works fine with both Airport g and n devices.
PLEASE NOTE: According to Apple you must FIRST install Airport Utility v6.0 in order to access and install Firmware upgrade 7.6.1. Do that first. THEN install Airport Utility v5.6 and use it instead if you prefer.
1) According to Apple's documentation, Airport Utility version 6.0 is ONLY for Mac OS X 10.7 Lion. It is NOT for 10.6 Snow Leopard. If you accidentally installed v6, you'll have to dig around in Apple - Support - Downloads for the previous relevant version for your devices and OS version. Here is the relevant page:
http://support.apple.com/kb/DL1483
2) The HELP for Airport Utility has been updated. When you first access it you may well be looking at the old Help. It is supposed to update itself spontaneously over the Internet. It took a couple minutes in my case. Be sure you are looking at the NEW Help before you start using it. One way to tell is that the list of help topics essentially doubles from what there used to be. Also, the very first topic in the NEW Help should read:
"Set up an AirPort device > Set up a new AirPort Base Station or Time Capsule"
3) The HELP has some WRONG information. Here we go:
3a) There is NO "Enable Guest Network" setting. You CANNOT create a guest network or name it or give it any settings. Why this is still listed in Help, I have no idea. Why the setting is gone: This is most likely because the technology behind guest networks, WPS, has been thoroughly CRACKED in the wild. Google "WPS cracked" for lots of documentation of the situation. It won't be resolved soon.
3b) I can't find any 'Setup Assistant". Everything is now manual. This is not to say that there isn't a setup assistant that appears when you FIRST set up your Airport device. I don't know.
4) After installing Airport Utility v6.0, there is no indication of the accompanying firmware update until you decide to run the new version. Even then, you have to click on the big icon of your Airport device and notice an 'Update' button about halfway down the popup window. You then have to assume that this button is telling you to update your firmware.
5) After you update your Airport device's firmware, you may well discover an ERROR subwindow popping up inside Airport Utility that says:
"An error occurred while updating the firmware. -6721"
Don't panic! All you need to do is go into your Wi-Fi settings, either in your menubar or the Network preferences, and turn OFF Wi-Fi, then turn ON Wi-Fi again. This is part of a long standing bug in Lion's Wi-Fi with which I bet you are already familiar, certainly up through Lion version 10.7.2.
6) Miscellaneous changes in Airport Utility 6:
6a) The keyboard command to manually change your Airport devices settings is GONE. You have to click the little 'Edit' button after clicking on the big icon for your device.
6b) There is no longer any summary window for your Airport device. You have to instead click on the big "Internet" icon for related data, then click on the big icon for your Airport device for local settings data.
6c) There is no longer any HELP advising users to EXPORT their settings. (The Help only talks about Import of settings). BE SURE TO EXPORT YOUR NEW SETTINGS! I did this immediately after both updates.
6d) MAC address filtering for Airport devices is GONE.
6e) All references to IPV6 anywhere are GONE. I have to assume the IPV6 settings are now entirely working and entirely automatic. Let's hope so.
6f) Signal and Noise data and graphs are GONE. Use Apple's Wi-Fi Diagnostics app instead. Apple have hidden it here in Lion:
/System/Library/CoreServices/W-Fi Diagnostics
6g) In order to access the menu items in Airport Utility, you have to first click on the big icon for your Airport device.
--> No doubt there are other changes, oddities or bugs related to these changes. But this is what I came up with during a cursory strafing of the software.

Airport Utility 6.0 where are Printers settings? Disks settings are very limited.

After update to Airport Utility v.6.0 on my Airport Extreme I found that new versions has no Printers settings at all. I can see my printer on my Macs as well I can manage it from another Mac having older Airport Utility version, but not from a new one....
Additionally, new Airport Utility version has very limited settings for managing disks connected to it.
I even, at the beginning, was thinking that it put Airport Express firmware to my Extreme.
Firmare update works fine. An update on Express was not smooth, as it lost conncectivity with my Extreme, but after reset it - I got it back (the upgrade changed network name that an Express is talking to an Extreme by removing brackets from its wifi name)

My catch-all list of Airport 6.0 & Firmware 7.6.1 problems:
~~~~~~~~~~~~~~
I've compiled a catch-all list of problems and changes with Airport Utility version 6.0 and FW 7.6.1. Some of the items may be relevant to this thread.
THE PROBLEMS WITH AIRPORT UTILITY 6 AND FIRMWARE 7.6.1:
Introduction: If you find AirPort Utility v6.0 too limiting or strange, you can ALSO install AirPort Utility v5.6, released alongside v6.0, to maintain all your previous capabilities. It works fine with both Airport g and n devices.
PLEASE NOTE: According to Apple you must FIRST install Airport Utility v6.0 in order to access and install Firmware upgrade 7.6.1. Do that first. THEN install Airport Utility v5.6 and use it instead if you prefer.
1) According to Apple's documentation, Airport Utility version 6.0 is ONLY for Mac OS X 10.7 Lion. It is NOT for 10.6 Snow Leopard. If you accidentally installed v6, you'll have to dig around in Apple - Support - Downloads for the previous relevant version for your devices and OS version. Here is the relevant page:
http://support.apple.com/kb/DL1483
2) The HELP for Airport Utility has been updated. When you first access it you may well be looking at the old Help. It is supposed to update itself spontaneously over the Internet. It took a couple minutes in my case. Be sure you are looking at the NEW Help before you start using it. One way to tell is that the list of help topics essentially doubles from what there used to be. Also, the very first topic in the NEW Help should read:
"Set up an AirPort device > Set up a new AirPort Base Station or Time Capsule"
3) The HELP has some WRONG information. Here we go:
3a) There is NO "Enable Guest Network" setting. You CANNOT create a guest network or name it or give it any settings. Why this is still listed in Help, I have no idea. Why the setting is gone: This is most likely because the technology behind guest networks, WPS, has been thoroughly CRACKED in the wild. Google "WPS cracked" for lots of documentation of the situation. It won't be resolved soon.
3b) I can't find any 'Setup Assistant". Everything is now manual. This is not to say that there isn't a setup assistant that appears when you FIRST set up your Airport device. I don't know.
4) After installing Airport Utility v6.0, there is no indication of the accompanying firmware update until you decide to run the new version. Even then, you have to click on the big icon of your Airport device and notice an 'Update' button about halfway down the popup window. You then have to assume that this button is telling you to update your firmware.
5) After you update your Airport device's firmware, you may well discover an ERROR subwindow popping up inside Airport Utility that says:
"An error occurred while updating the firmware. -6721"
Don't panic! All you need to do is go into your Wi-Fi settings, either in your menubar or the Network preferences, and turn OFF Wi-Fi, then turn ON Wi-Fi again. This is part of a long standing bug in Lion's Wi-Fi with which I bet you are already familiar, certainly up through Lion version 10.7.2.
6) Miscellaneous changes in Airport Utility 6:
6a) The keyboard command to manually change your Airport devices settings is GONE. You have to click the little 'Edit' button after clicking on the big icon for your device.
6b) There is no longer any summary window for your Airport device. You have to instead click on the big "Internet" icon for related data, then click on the big icon for your Airport device for local settings data.
6c) There is no longer any HELP advising users to EXPORT their settings. (The Help only talks about Import of settings). BE SURE TO EXPORT YOUR NEW SETTINGS! I did this immediately after both updates.
6d) MAC address filtering for Airport devices is GONE.
6e) All references to IPV6 anywhere are GONE. I have to assume the IPV6 settings are now entirely working and entirely automatic. Let's hope so.
6f) Signal and Noise data and graphs are GONE. Use Apple's Wi-Fi Diagnostics app instead. Apple have hidden it here in Lion:
/System/Library/CoreServices/W-Fi Diagnostics
6g) In order to access the menu items in Airport Utility, you have to first click on the big icon for your Airport device.
--> No doubt there are other changes, oddities or bugs related to these changes. But this is what I came up with during a cursory strafing of the software.

Unable to find Airport Express in Airport Utility

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