Unable to find network printer HP OfficeJet Pro 8600

HP Officejet Pro 8600
Windows 7 64bit
updated router firmware
Troubleshoot all item s listed by HP and with Windows
I have been unable to print wireless from my laptop. Wireless network test results gives me a pass in all categories. Network name is the same on printer and laptop. IP address on printer and tcp port are the same. Tried firewall on and off. AVG antivirus on and off. Unplugged printer, router, usb, restarted laptop. Nothing has solved the problem.
I can see that the printer has an ip address. My router has an ip address and my laptop has an ip address. Should they all be different? I am using the ip address from the printer to set up the wireless printing when asked to enter the address.
This has been the most frustrating process I have ever delt with. It should not be this difficult to set up. Please help.
Thank you in advance for a quick solution.

Shurlee, I want you to do is re-run the wireless setup wizard on your printer. Then uninstall it, and reinstall it again using the software I am going to link you to below. From what you describe it sounds like either an installation issue or an issue with your network. If this helps feel free to mark my post by hitting the star below my name which gives me a kudos - kinda like a job well done on here.
First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
Download these files and install them. By the way these are for the N911a, but if you have the 8600 Plus or Premium you will need different drivers.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=4323659
Install that and let me know the result!
Have a great day!

Similar Messages

Unable To Communicate With Printer HP Officejet Pro 8600 (Network)

I recently purchased an HP Officejet Pro 8600. One morning a couple weeks ago I tried to print something and I received a prompt saying "Unable to Communicate with Printer (Network)". I turned off the printer and turned it back on which did not help, I then turned off my wireless network, turned it back on and still nothing. I finally figured out that I first have to turn off the printer, then turn off my wireless router wait thirty seconds, turn the router back on and the turn the printer back on. After these steps my printer was working. The next morning the same thing happened "Unable to Communicate with Printer (Network)" and I've been replaying Groundhog's Day ever since.
Please help!

Hello msheehy-
I would like to help you with this issue. It sounds like the router is changing the ip address of the printer. This could be caused by a couple reasons. (ip lease time, power loss to the router) I would recommend looking at the following link. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03781399&cc=us&dlc=en&lc=en&product=4323648&tmp...
I think if you would set a static ip address in the printer EWS you would better off. I hope this helps.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Unable to Communicate with Printer Error - Officejet Pro 8600

My printer was working fine last week... printing from my Mac desktop via wireless.
Now, when I try to print, the progress window is just hanging... trying to find the printer.
I deleted the printer in my settings and tried to reinstall. Now, I am getting an error message that says: Unable to Communicate with the Printer at this Time.
Help, please!
Comuputer: Mac OSX Version 10.9.3
Printer: Officejet Pro 8600 Plus... only about 3 months old!

Hello K_D123, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having wireless issues. I would like to try and help.
I would recommend powering off your computer and printer. Once they are both off, I would unplug the power from the back of your wireless router, wait 60 seconds and plug it back in. After the router has begun broadcasting, power on the printer and computer.
I would also recommend following the steps in this document on Wireless printing center Troubleshooting Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HT4356 I have two printers on my network. Does anyone know how to change the printer nomenclature - Officejet Pro 8600 (0B54AF) to a recognizable name...like Brad's Office?

I have two printers on my network. Does anyone know how to change the printer nomenclature - Officejet Pro 8600 (0B54AF) to a recognizable name...like Brad's Office when you use Airprint?

You would have to change that in the printer's settings on the printer, if that option is offered by the manufacturer. The iPhone just finds printers on the network and uses the name they have given themselves or that were given to them when they were set up.

Problems with my printer HP Officejet pro 8600 Plus + Yosemite

Hi got problems with my printer HP Officejet pro 8600 Plus till I installed Yosemite it is not recognized so what can I do now.. No new drivers found by HP

Thanks for this AnnRT!
I've spent the best part of a day trying to figure this out. Everything was fine and then one day nothing worked! I have narrowed the issue down to Bonjour via WiFi as everything worked fine via USB, and via IP over WiFi.
I've now set a static IP for the printer and things seem to be working fine again
Thanks!
Chris

INTERNET NOT WORKING WITH PRINTER HP OFFICEJET PRO 8600

Hi,i have new printer HP OFFICEJET PRO 8600.if i connect printer to PC internet stops to work.I have mobilstick internet.Its working without printer.IF the printer is connected and i put mobilstick to PC its writeing the device cannot be recognized.The internet is working with old printer.
I have windows XP.thank you

It does sound like there is a compatibility problem. You might try posting on one of the computer boards to see if anyone has advice on a computer setting that might help solve the compatibility problem. Click Here
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

Wireless Printing to OfficeJet Pro 8600 Connected to Ethernet Network

We have an OfficeJet Pro 8600 that is connected to our home's Ethernet network and would like to print to it from devices such as laptops, phones, and tablets. Any attempt to turn the printer's wireless capabilities on results in a command to disconnect the Ethernet cable, which we would prefer not to do.
Is there any way to "have our cake and eat it too", retaining the Ethernet connection while having the ability to print wirelessly? While useful, HP's ePrint doesn't offer the direct-from-application convenience we desire.

Hi,
By the book, the following setup should work:
Please use the following manual to set them up:
http://h10032.www1.hp.com/ctg/Manual/c00389927.pdf
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Unable to start "Printer Assistant" Officejet Pro 8600

Printer Assistant and my 8600 have worked well for over a year. Now I can't start "Printer Assistant". This may have been triggered by an update to Win 8.1. Others on the Discussion Board have been told to uninstall all HP programs, reboot, and then download the "full feature" package from the HP site.
I've done all that. Installation works fine. Print, fax, and scan all work fine when tested. A shortcut was installed on the desktop. But I cannot start the "Printer Assistant" either from the desk top, the start button, or from the program file.
I used Trouble Shooter to try and find the problem. From the trouble shooter I was able to open "HP Scan - HP Officejet Pro 8600". From there I could initiate a successful scan. But the only route to this page that I have found is through the Trouble Shooter.
Printer Assistant is loaded on my computer: File Ver 28.0.1315.0; 5.16MB; Date Modified 10/17/12.
Got any ideas?
This question was solved.
View Solution.

Hi Sticks10,
Thank you for your response, I appreciate the clarification. I still think the patch is a good idea to try.
If it still does not work, try the following in this order:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Turn Windows Defender on or off. (This will work in Windows 8.1).
Disable any firewalls. Turn Windows Firewall on or off. (This will work in Windows 8.1).
Create a new user account. Create a user account.
Re-install the software using the HP Printer Install Wizard for Windows.
Hope this works for you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Unable to access Apps on HP Officejet Pro 8600 Plus

Hi guys,
I can print wirelessly and print remotely using the ePrint apps on my iphone and ipad. Until recently, I have been able to access the apps, but this has stopped. I now get the following error message:
"The printer was unable to connect to the server. Chieck your internet connection and try again."
The internet connection is stable and fine. Any ideas?
This question was solved.
View Solution.

Hello londonlaw,
Welcome to the HP Support Forums!
Sorry to hear about the recent issue when trying to access apps on your Officejet Pro 8600, I would like to offer a few suggestions that may help.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Next you want to power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Try to access an app, if it works there is no need to continue. If it doesn't, try the next suggestion.
Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
Try to an app once done, if still unable, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try to access an app, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
I hope this has helped, if it has, please let me know what step helped.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Now really can't print from Officejet Pro 8600 Plus

This is my second attempt to get help. The first help made it worse. I had been unable to print from my wireless printer from my MacBook Pro, iPad, or iPhone. After about 20 hours I got it to print from a cable (it sees my network but none of my devices can see it). So I posted here asking for help and was told to uninstall the software, repair disc permissions, and reinstall the software. But when I downloaded the new software my computer would not install it because it says it is for Mac System 10.7 or less and I have 10.10. So now I can't print anything at all. I need this for work. Please help me fix it for real. I can't take this any more.
This question was solved.
View Solution.

Thanks for providing that information JeanneS1. I have provided some more information that should help us resolve this issue. I know you have already spent a lot of time on this, but I am willing to continue trying to get this working properly over the wireless network.
Power cycle the router, restart the Mac and the printer.
I would print off a Configuration Page to see if the printer still has a valid IP address.
Try to access the printer's Embedded Web Server. If it connects then the printer is still on the network.
If you don't have a valid IP address, once more run the Wireless Setup Wizard on the printer.
Setup a Static IP address for the printer, this way the router will always assign the same IP address to the printer. Which should stop the disconnection.
Here is a document on this issue. But for now just follow Solution two: Assign the printer an automatic static IP address under Mac. Printer Does Not Maintain Wireless Connection.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and delete the old driver, click the + sign to add the driver, you might have to click the drop down to select the printer's name to add it in. (Officejet Pro 8600 Plus)
Here is a screen shot.
Then test the printer.
You might need to update the printer's firmware if you haven't already.
How far is the printer from the router?
Here a few causes of why the printer can lose the wireless connection:
The recommended distance between the printer and the router is 1.0 meter to 1.5 meters (3 ft to 5 ft).
A nearby device that emits radio signals (such as a microwave or cordless telephone) might interfere with the wireless connection.
A virtual private network (VPN) prevents the printer from accessing the computer and wireless network.
The network connection is no longer active, or has low signal strength.
The printer goes into sleep mode or standby mode.
A firewall prevents the printer from accessing the computer and wireless network.
What kind of router are you using?
What kind of security are you using? (WPA2/WPA, WPA Personal, WEP)
What band is the router set to? (2ghz or 5ghz)
I believe by changing these settings on the router will help with this issue if it continues. You might need to contact the router company to make those changes.
Make sure that on your wireless modem, the channels for 2.4Ghz and 5Ghz are fixed and are not set to automatic !!
Select channel 6 for 2.4Ghz and channel 36 for 5Ghz frequency.
Hope this helps get you up and running again.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scan To network folder - HP officejet pro 8600 cannot connect.

Good morning,
For the last week or so, My officejet pro 8600 has been giving me the error
"Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."
It will correct itself if we restart the computer/printer in question. but this only solves the issue for approx 6-7 hours.
Things i have done to attempt to fix this.
Set a static ip address for both the computer in question and the printer itself.
updated the IP address using the HP tool.
reinstalled the HP office program.
Set DMZ for both the computer and printer.
Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)
re-setup the network feature on the printer itself.
however now i am at a loss.
Any help would be great.

Hi @Prophet1986,
Welcome to the HP Forums!
I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!
Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.
Are you connected wirelessly? Or with an Ethernet cable?
Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please try the following:
Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
In the meantime, if you are using Windows, please see this guide, HP Scan to Network Folder or Digital Fax to Network Folder Fails to Install or Function in Windows w....
Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).
Hope this information is helpful, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Printer won't print - HP Officejet Pro 8600 Plus All in 1

Hi,
Please can anyone help me ?
I have Windows 7, 64 bit HP computer with a HP Officejet Pro 8600 Plus All in 1 Printer.
It printed over the network/wireless yesterday. I then had a problem scanning to the computer so I followed advice on the HP community and uninstalled and re-installed the latest software/driver for the printer.
Today it WON'T PRINT!! The printer has a connection to my router (Plus Net Technicolor N router) and shows the little symbol on the printer screen. I tried printing my work today and it says the printer is offline - it can't be as the printer is ON and has a signal connection.
I have uninstalled, reinstalled, turned it on and off on the printer, I've restarted the computer, I've unplugged and plugged in all of it - the router, computer and printer. The computer has the green tick to say the printer is the default and it is ready. It then says to check the network connection or it maybe to do with the firewall settings, but these I haven't changed for over 1 month and I've printed loads of stuff between then and yesterday.
I desperately need my printer and short of going to have to buy a brand new one - I don't know how to fix it!!!
Please can anyone out there help me??!!!
Help!!!!!!!!!!
Thanks for any helpful advice
Victoria

Just to say as well that on the top of the 'X there is a problem printing' At the top where it says the printer - it has on it 'Fax - HP Officejet Pro 8600'
So it is trying to print from the 'Fax' part of the printer and yet when I change the printer device to the actual 'printer' part to default it always changes back to the 'fax' Officejet Pro 8600 Plus rather than the Officejet Pro 8600 Plus.
I will uninstall all the elements to the printer and then find the latest driver to the printer and start again to see if that helps.
Please help me!!!
Thank you for any helpful advice
Victoria

Can't print on Officejet Pro 8600 Plus with OS X 10.10.1

I tried to set up Scan-to-email on my Officejet Pro 8600 Plus. Not only was I unsuccessful at that, i am now unable to print from my iMac running OS X 10.10.1 Yosemite or from my iPhone, which I used to be able to do. I redownloaded the Officejet driver, but not luck. I can scan to my computer, but still can't print. PLEASE HELP!

Hello there! Welcome to the forums @Deano737
I understand you're having troubles with printing to your Officejet 8600 Plus and setting up scan to email to your Mac, running Yosemite. I have some ideas in mind to offer you that may help.
Here they are. In order try:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Install the Full Feature Driver here: HP Officejet Pro 8600 series Full Feature Software and Drivers
Also, download the Apple driver: HP Printer Drivers v3.0 for OS X
Now try setting up scan to email and scanning through the HP scan software, and printing.
Keep me posted with the results!
Happy Thursday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Unable to scan from my HP OfficeJet Pro 8600 Plus to my Mac iOS 10.10

Just purchased a new Mac and running Yosemite. Tried adding my 8600 and it prints but will not scan. When attempting to scan to computer, a message "The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again." When I follow the link, it directs me to download the driver again.....and the cycle begins. I have tried completely uninstalling everything according to previous suggestions in the forum but nothing has helped.
I'm a new Mac user but just can't understand why this would work on my PC and not the new Mac.
This question was solved.
View Solution.

Hi castagmc,
Welcome to the HP Forums.
I see that you are having an issue when attempting to get the new Yosemite driver installed for the printer.
I do have some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please remove the usb cable from the printer and from the Mac and leave it disconnected until further notice.
I have a link that I am going to give you that gives detailed instruction for Uninstalling the Printer Software.
Once the uninstall is complete, please restart the Mac to have the changes take affect.
When the Mac is back up and running, disable any anti virus protection you may running. We do not want anything getting in the way when we reinstall.
The next step is to download and install the HP Officejet Pro 8600 series Full Feature Software and Drivers.
The installation will prompt you as to when to connect the usb cable so please do not connect it before hand.
Please feel free to write me back if you have any other questions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

How can i get my wireless to work on my printer hp officejet pro 8600

how can i get my wireless to work on my printer hp officejet pro 8600

You'll get faster help w/this question by posting it in the Wireless forum...here:
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/bd-p/Networking
I am an HP employee.

Unable to find network printer HP OfficeJet Pro 8600

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