Unable to fully load up the paper tray

Model number Q7492A
Having an issue when loading paper and closing the drawer.. Printer makes a repeated knocking sound and if it keeps knocking, it will shut down. Only solution found so far is to remove enough paper so the bin is about half full, then when drawer is closed, it will only knock a few times then quit and be ready to operate.
Have taken the drawer out to make sure guides are properly set for the size of paper.
Any ideas as to why it will not let us fully load the tray bin?
Thank you for your assistance..

uliwooly wrote:
you don't need PCC to back up your photos or videos, you can manually do it
Try to avoid to backup using PCC all your media files,you will end up with a large backup file and the process will hang.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

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