Unable to generate heatmap on WCS

Hi,
I have a WCS server running the version 6.0.170.0. I have already added few WLCs running the version 7.0  to this WCS. It is working fine. And now I have added two new controllers running the version 7.0.98.0 to the existing WCS server. When i add the floor layouts to the WCS and position the access points from the new controllers, the heat map is not generated automatically. Please let me know what could be the possible reasons for this?

Hi Abinaya,
Please mark the Question as Answered, if the provided information by George is correct and it helped. By doing that others can take benefit as well.
Thanks,
Vinay Sharma
Community Manager – Wireless

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    /u01/app/agent_12c/core/12.1.0.4.0/cfgtoollogs/agentDeploy/agentDeploy_2015-04-27_15-10-25-PM.log: No such file or directory
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    ysman.agent.installer.AgentInstaller /u01/app/agent_12c/core/12.1.0.4.0 /u01/app/agent_12c/ADATMP_2015-04-27_14-18-30-PM /u01/app/agent_12c -prereq
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    app/agent_12c/core/12.1.0.4.0/jdk/bin/java  -d64 -classpath /u01/app/agent_12c/core/12.1.0.4.0/oui/jlib/OraInstaller.jar:/u01/app/agent_12c/core/12.1.0.4.0/oui/jlib/xmlparserv2.jar:/u01/app/agent_12c/core/12
    .1.0.4.0/oui/jlib/srvm.jar:/u01/app/agent_12c/core/12.1.0.4.0/oui/jlib/emCfg.jar:/u01/app/agent_12c/core/12.1.0.4.0/jlib/agentInstaller.jar:/u01/app/agent_12c/core/12.1.0.4.0/oui/jlib/share.jar oracle.sysman
    .agent.installer.AgentInstaller /u01/app/agent_12c/core/12.1.0.4.0 /u01/app/agent_12c/ADATMP_2015-04-27_14-18-30-PM /u01/app/agent_12c /u01/app/agent_12c/agent_inst AGENT_BASE_DIR=/u01/app/agent_12c
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    Failed to read the inventory=====================>but the inventory no problem
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    ENT_BASE_DIR=/u01/app/agent_12c ORACLE_HOSTNAME=expquery03 AGENT_BASE_DIR=/u01/app/agent_12c OMS_HOST=oragc12c.yto.net.cn EM_UPLOAD_PORT=4903 AGENT_INSTANCE_HOME=/u01/app/agent_12c/agent_inst b_doDiscovery=f
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    ============>agent client privage and "/tmp" information  at hp-unix
    $ bdf
    Filesystem          kbytes    used   avail %used Mounted on
    /dev/vg00/lvol3    5242880  384784 4820160    7% /
    /dev/vg00/lvol1    1835008  376272 1447400   21% /stand
    /dev/vg00/lvol7    20971520 8977200 11902024   43% /var
    /dev/vg00/lvol9    7864320 3213136 4614904   41% /usr
    /dev/vg00/lvol6    85983232 63055260 21527575   75% /u01
    /dev/vg00/lvol5    10485760 2268216 8153768   22% /tmp===============>
    /dev/vg00/lvol8    10354688 6536024 3788952   63% /opt
    /dev/vg00/lvol4    52428800 13319488 38803816   26% /home
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    total 6
    drwxr-xr-x   2 oem        oinstall      1024 Apr 27 15:14 agent_12c
    drwxrwx---   5 grid       oinstall      1024 Apr 27 15:11 oraInventory
    drwxr-xr-x   3 oem        oinstall        96 Apr 22 16:16 agent
    drwxrwxr-x   8 grid       oinstall      1024 Apr 21 14:58 grid
    drwxrwxr-x   6 grid       oinstall        96 Aug  7  2013 oracle
    drwxr-xr-x   3 root       oinstall        96 Aug  2  2013 11.2.0
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    drwxrwx---   2 grid       oinstall     16384 Apr 27 15:10 logs
    drwxrwx---   3 grid       oinstall      2048 Apr 22 10:36 backup
    drwxrwx---   2 grid       oinstall      1024 Apr  3  2014 ContentsXML
    -rwxrwx---   1 grid       oinstall      1686 Aug  6  2013 orainstRoot.sh
    -rw-rw----   1 grid       oinstall        56 Aug  6  2013 oraInst.loc
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    $ ls
    comps.xml      inventory.xml  libs.xml
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    total 6
    -rw-rw----   1 grid       oinstall       842 Apr 21 10:31 inventory.xml
    -rw-rw----   1 grid       oinstall       329 Apr 20 17:32 comps.xml
    -rw-rw----   1 grid       oinstall       292 Apr 20 17:32 libs.xml
    I view some oms document ,don't know the case

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    INFO: /u01/app/agent_12c/core/12.1.0.4.0
    INFO: /u01/app/agent_12c/ADATMP_2015-04-27_15-33-29-PM
    INFO: /u01/app/agent_12c
    INFO: /u01/app/agent_12c/agent_inst
    INFO: AGENT_BASE_DIR=/u01/app/agent_12c
    INFO: -ignorePrereqs
    INFO: ORACLE_HOSTNAME=expquery03
    INFO: AGENT_BASE_DIR=/u01/app/agent_12c
    INFO: OMS_HOST=oragc12c.yto.net.cn
    INFO: EM_UPLOAD_PORT=4903
    INFO: AGENT_INSTANCE_HOME=/u01/app/agent_12c/agent_inst
    INFO: b_doDiscovery=false
    INFO: b_startAgent=false
    INFO: b_forceInstCheck=true
    INFO: AGENT_PORT=3872
    INFO: AGENT_BASE_DIR=/u01/app/agent_12c
    INFO: ORACLE_HOSTNAME=expquery03
    INFO: AGENT_BASE_DIR=/u01/app/agent_12c
    INFO: OMS_HOST=oragc12c.yto.net.cn
    INFO: EM_UPLOAD_PORT=4903
    INFO: AGENT_INSTANCE_HOME=/u01/app/agent_12c/agent_inst
    INFO: b_doDiscovery=false
    INFO: b_startAgent=false
    INFO: b_forceInstCheck=true
    INFO: AGENT_PORT=3872
    INFO:  Setting the system property ORACLE_HOSTNAME to:expquery03
    INFO:  Setting the system property oracle.installer.oui_loc to:/u01/app/agent_12c/core/12.1.0.4.0/oui
    INFO: Agent Base Directory is : /u01/app/agent_12c
    INFO: Agent Home is : /u01/app/agent_12c/core/12.1.0.4.0
    INFO: Sbin Home is : /u01/app/agent_12c/sbin
    INFO: Logs Location is : /u01/app/agent_12c/core/12.1.0.4.0/cfgtoollogs/agentDeploy
    SEVERE: User has specified -ignorePrereqs when invoking the installer.  All pre-requisite checks will be ignored for this installation session.  Configuration failures may result if proper pre-requisites are
    not satisfied.
    INFO:
    Setting system property CUSTOM_INVENTORY to /u01/app/oraInventory
    INFO: Clone start time:2015-04-27_16-22-24-PM
    INFO: Executing command: /u01/app/agent_12c/core/12.1.0.4.0/oui/bin/runInstaller -debug -ignoreSysPrereqs   -clone -forceClone -silent -waitForCompletion -nowait ORACLE_HOME=/u01/app/agent_12c/core/12.1.0.4.
    0   -noconfig  ORACLE_HOME_NAME=agent12c1 -force
    INFO: Starting Oracle Universal Installer...
    INFO:
    INFO: Checking swap space: must be greater than 500 MB.   Actual 61440 MB    Passed
    INFO: Preparing to launch Oracle Universal Installer from /tmp/OraInstall2015-04-27_04-22-24PM. Please wait ...Oracle Universal Installer, Version 11.1.0.12.0 Production
    INFO: Copyright (C) 1999, 2014, Oracle. All rights reserved.
    INFO:
    INFO: org.xml.sax.SAXParseException: <Line 1, Column 38>: XML-20100: (Fatal Error) Expected '?>'.
    INFO:   at oracle.xml.parser.v2.XMLError.flushErrorHandler(XMLError.java:422)
    INFO:   at oracle.xml.parser.v2.XMLError.flushErrors1(XMLError.java:287)
    INFO:   at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:345)
    INFO:   at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:307)
    INFO:   at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:212)
    INFO:   at oracle.sysman.oii.oiii.OiiiInstallXMLReader.readHomes(OiiiInstallXMLReader.java:150)
    INFO:   at oracle.sysman.oii.oiii.OiiiInstallXMLReader.readHomes(OiiiInstallXMLReader.java:88)
    INFO:   at oracle.sysman.oii.oiii.OiiiInstallInventory.readHomes(OiiiInstallInventory.java:708)
    INFO:   at oracle.sysman.oii.oiii.OiiiInstallAreaControl.loadPartialInstallInv(OiiiInstallAreaControl.java:766)
    INFO:   at oracle.sysman.oii.oiii.OiiiInstallAreaControl.initInstallInv(OiiiInstallAreaControl.java:811)
    INFO:   at oracle.sysman.oii.oiii.OiiiInstallAreaControl.loadInstallInventory(OiiiInstallAreaControl.java:582)
    INFO:   at oracle.sysman.oii.oiii.OiiiInstallAreaControl.initAreaControl(OiiiInstallAreaControl.java:1965)
    INFO:   at oracle.sysman.oii.oiii.OiiiInstallAreaControl.initAreaControl(OiiiInstallAreaControl.java:1929)
    INFO:   at oracle.sysman.oii.oiic.OiicCloneSession.setAreaControls(OiicCloneSession.java:1309)
    INFO:   at oracle.sysman.oii.oiic.OiicCloneSession.<init>(OiicCloneSession.java:932)
    INFO:   at oracle.sysman.oii.oiic.OiicSessionWrapper.createNewSession(OiicSessionWrapper.java:878)
    INFO:   at oracle.sysman.oii.oiic.OiicSessionWrapper.<init>(OiicSessionWrapper.java:189)
    INFO:   at oracle.sysman.oii.oiic.OiicInstaller.init(OiicInstaller.java:511)
    INFO:   at oracle.sysman.oii.oiic.OiicInstaller.runInstaller(OiicInstaller.java:967)
    INFO:   at oracle.sysman.oii.oiic.OiicInstaller.main(OiicInstaller.java:905)
    INFO: org.xml.sax.SAXParseException: <Line 1, Column 38>: XML-20100: (Fatal Error) Expected '?>'.
    INFO:   at oracle.xml.parser.v2.XMLError.flushErrorHandler(XMLError.java:422)
    INFO:   at oracle.xml.parser.v2.XMLError.flushErrors1(XMLError.java:287)
    INFO:   at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:345)
    INFO:   at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:307)
    INFO:   at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:212)
    INFO:   at oracle.sysman.oii.oiii.OiiiInstallXMLReader.readHomes(OiiiInstallXMLReader.java:150)
    INFO:   at oracle.sysman.oii.oiii.OiiiInstallXMLReader.readHomes(OiiiInstallXMLReader.java:88)
    INFO:   at oracle.sysman.oii.oiii.OiiiInstallInventory.readHomes(OiiiInstallInventory.java:708)
    INFO:   at oracle.sysman.oii.oiii.OiiiInstallAreaControl.loadPartialInstallInv(OiiiInstallAreaControl.java:766)
    INFO:   at oracle.sysman.oii.oiii.OiiiInstallAreaControl.initInstallInv(OiiiInstallAreaControl.java:811)
    INFO:   at oracle.sysman.oii.oiii.OiiiInstallAreaControl.loadInstallInventory(OiiiInstallAreaControl.java:582)
    INFO:   at oracle.sysman.oii.oiii.OiiiInstallAreaControl.initAreaControl(OiiiInstallAreaControl.java:1965)
    INFO:   at oracle.sysman.oii.oiii.OiiiInstallAreaControl.initAreaControl(OiiiInstallAreaControl.java:1929)
    INFO:   at oracle.sysman.oii.oiic.OiicCloneSession.setAreaControls(OiicCloneSession.java:1309)
    INFO:   at oracle.sysman.oii.oiic.OiicCloneSession.<init>(OiicCloneSession.java:932)
    INFO:   at oracle.sysman.oii.oiic.OiicSessionWrapper.createNewSession(OiicSessionWrapper.java:878)
    INFO:   at oracle.sysman.oii.oiic.OiicSessionWrapper.<init>(OiicSessionWrapper.java:189)
    INFO:   at oracle.sysman.oii.oiic.OiicInstaller.init(OiicInstaller.java:511)
    INFO:   at oracle.sysman.oii.oiic.OiicInstaller.runInstaller(OiicInstaller.java:967)
    INFO:   at oracle.sysman.oii.oiic.OiicInstaller.main(OiicInstaller.java:905)
    INFO: OUI-10053:Unable to generate temporary script: /tmp/orainstRoot.sh. Unable to continue install.
    INFO: SEVERE:OUI-10053:Unable to generate temporary script: {0}. Unable to continue install.
    INFO: Plugin homes:
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    INFO: LD_LIBRARY_PATH environment variable :
    INFO: -------------------------------------------------------
    INFO: Total args: 42
    INFO: Command line argument array elements ...
    INFO: Arg:0:/tmp/OraInstall2015-04-27_04-22-24PM/jre/bin/java:
    INFO: Arg:1:-Doracle.installer.library_loc=/tmp/OraInstall2015-04-27_04-22-24PM/oui/lib/hpia64:
    INFO: Arg:2:-Doracle.installer.oui_loc=/tmp/OraInstall2015-04-27_04-22-24PM/oui:
    INFO: Arg:3:-Doracle.installer.bootstrap=TRUE:
    INFO: Arg:4:-Doracle.installer.startup_location=/u01/app/agent_12c/core/12.1.0.4.0/oui/bin:
    INFO: Arg:5:-Doracle.installer.jre_loc=../../jre:
    INFO: Arg:6:-Doracle.installer.nlsEnabled="TRUE":
    INFO: Arg:7:-Doracle.installer.prereqConfigLoc= :
    INFO: Arg:8:-Doracle.installer.unixVersion=B.11.31:
    INFO: Arg:9:-d64:
    INFO: Arg:10:-mx96m:

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