Unable to get a case number to transfer a ColdFusion Builder 2 license from one developer to another developer.

I am trying to transfer a ColdFusion Builder 2 license from one developer who left the company to another developer.  I filled out the transfer forms but I cannot find a way to log a case so I can include the case number.  I tried to click on Chat and it keeps telling me that "Chat is unavailable right now".  Does anyone know of a different way to initiate this process?

Well, last week I read about the confusion on this issue in ZDNet, and concluded that my best move would be to drop by the AT&T store here. The counter rep called AT&T and got a person who hadn't heard of this, but said he'd try to do it anyhow. He reported after a while that my phone was "ineligible," although since it's been out of contract for four years, I believe it is.
The AT&T customer service man then attempted to transfer my store person to Apple. Having been given an Apple phone number, after ten minutes of "hold" time with Apple, we hung up and called that number. After ten minutes, Apple answered and said that while they sell unlocked iPhones, they NEVER unlock them for customers, and that we should call AT&T again. So my person called AT&T again, and after a long hold, got someone who started researching the problem. After 20 minutes or so, my person asked the AT&T customer service person if I could leave the store and have her call me when some resolution. A half an hour later, she said that AT&T was working on it and that it might take at least a couple of weeks!

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