UNABLE TO GET E-MAIL OR SET IT UP

Question

Ok here's the deal.  This is my daughter's phone and we did not have internet or data on it, just phone service and texting.  I recently added the data plan to it.  The internet works but cannot set up e-mail or use it, even through T-Mobile website.  I went to T-Mobiles site and logged in my phone number and set up a separate account.  I placed my SIM card in her phone and still no Blackberry Internet Service.  Tried the send service books and also tried changing the PIN for my phone to her's on T-Mobile website by clicking on detect new device.  It says it cannot find it but it may take up to 5 minutes.  Tried this 6 times waiting over 5 minutes each time.  She had called T-Mobile and they put her through hours on the phone and said it's A RIM problem, there's nothing we can do for you, you need to work with Blackberry.  Her service was bad where she lives so we got her another phone and carrier.
I was having problems with my phone which had data all along and with my sim card in her phone and backing up and removing everything from her phone and then putting my last backup in, still no change.  She said she got some features to work through wi-fi.  I did notice when I go to setup e-mail on the phones setup wizard there was only an option for setting up an Enterprise Server account.  There is a dot in that box and I cannot remove it.  This phone was purchased brand new from T-Mobile in a sealed box with 3 other BB Curve 8900's and it has never been setup on BBES.  Any ideas?  Any help would be appreciated.  I tried the host routing table and there are no entries and I clicked on the register now at least 30 times over 4 hours and it says registration message sent but I never get anything.  

Answer 1

Hi and Welcome to the Forums!
My my...you did try many things. Sadly, I think that the only way to unravel all of this is with your carrier. They control the BIS accounts. I would not let them off the hook though:
rstem wrote:
She had called T-Mobile and they put her through hours on the phone and said it's A RIM problem, there's nothing we can do for you, you need to work with Blackberry. 
While I'd never want to say that a carrier rep would lie to you, that statement from them is blatantly false. They sell you the BIS service. They are responsible for delivering that service to you. Only they can escalate your case into RIM if that is needed to resolve it. You have no free channel for accessing support from RIM except as escalation from your carrier.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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