Unable to get LaserJet M175nw to print over network

I have just installed a new LaserJet 100 Pro M175nw printer on my network. However I am unable to get it to print via the network.
The printer is connected to a ethernet cable and configured with a static IP address on the network
I am using a Windows 7 computer for printing
All internal functions of the printer work correctly e.g. copy, reports
Printing works when connected via USB to a computer
When using the printer via the network:
Scanning works correctly
The embedded web mangement page for the printer works correctly
The HP Print & Scan Doctor diagnostics give the configuration all green ticks
Print jobs stay in the print queue until they change to an error status.
The printer does not seem to recognise the print job at all - no progress message indicating printing document on the console
If the printer is in sleep mode it does not wake up
Test print pages from the HP Installer, from the Windows Printer Property dialog, from Acrobat Reader and from MS Word all fail.
All symptoms remain the same when I turn off the Windows Firewall
Another HP LaserJet 2605dn printer on the network prints correctly on a different IP address but also using the RAW format on port 9100.
I have removed all drivers for other HP printers in case there was a conflict - no change after re-installing the software.
Can anyone suggest what I might have overlooked? Thanks for your help.
This question was solved.
View Solution.

I am confused by your last statement, a TCP/IP is a network connection, which is why the universal print driver is suggested.
From what you have described, there is an issue with the print queue. Try running the Print and Scan Doctor :
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03286146
Also, I am not sure if you tried the PCL6 driver or not, but I would like you to at least try it so that I know what its behavior is.
Let me know how that goes and I will get right back with you!
-Spencer

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This question was solved.
View Solution.

Hi garak0410,
Glad to hear you have gotten the issue resolved. Have a wonderful day.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Hi,
I have a HP Officejet 8500A which is connected over ethernet to our intranet.
I now would like to know how I now can use this printer, I think the printer self is based on linux and gets properly supported by hplip and/or foomatic but I don't now how to react by an network printer
Regards

Thanks for the quick answer
I done this with hp-setup as you told. It finds the Printer and it's PPDs but it breaks up with an error at the end
hp-setup -i
warning: python-dbus not installed.
HP Linux Imaging and Printing System (ver. 3.11.5)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)
| SELECT CONNECTION (I/O) TYPE |
Num Connection Description
Type
0* usb Universal Serial Bus (USB)
1 net Network/Ethernet/Wireless (direct connection or JetDirect)
2 par Parallel Port (LPT:)
Enter number 0...2 for connection type (q=quit, enter=usb*) ? 1
Using connection type: net
Using device: hp:/net/Officejet_Pro_8500_A910?zc=HPOccam
Setting up device: hp:/net/Officejet_Pro_8500_A910?zc=HPOccam
| PRINT QUEUE SETUP |
Please enter a name for this print queue (m=use model name:'Officejet_Pro_8500_A910'*, q=quit) ?m
Using queue name: Officejet_Pro_8500_A910
Locating PPD file... Please wait.
Found PPD file: drv:///hp/hpijs.drv/hp-officejet_pro_8500_a910-hpijs.ppd
Enter a location description for this printer (q=quit) ?
Enter additonal information or notes for this printer (q=quit) ?
Adding print queue to CUPS:
Device URI: hp:/net/Officejet_Pro_8500_A910?zc=HPOccam
Queue name: Officejet_Pro_8500_A910
PPD file: drv:///hp/hpijs.drv/hp-officejet_pro_8500_a910-hpijs.ppd
Location:
Information:
| PRINTER TEST PAGE |
Would you like to print a test page (y=yes*, n=no, q=quit) ? y
warning: python-dbus not installed.
warning: hp-testpage should not be run as root/superuser.
HP Linux Imaging and Printing System (ver. 3.11.5)
Testpage Print Utility ver. 6.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
warning: Qt/PyQt 4 initialization failed.
error: hp-testpage -u/--gui requires Qt4 GUI support. Entering interactive mode.
No log handling enabled - using stderr logging
Created directory: /var/net-snmp
Created directory: /var/net-snmp/mib_indexes
error: Unable to communicate with device (code=12): hp:/net/Officejet_Pro_8500_A910?zc=HPOccam
error: Unable to print to printer. Please check device and try again.
note: If an error occured, or the test page failed to print, refer to the HPLIP website
note: at: http://hplip.sourceforge.net for troubleshooting and support.
Done.

Can Printer over network but can't scan over network with Officejet 6500 E710n

Got an odd problem... I can print all day via my wireless network, I can even ping my printer's IP with no issues.
I can't scan at all, it keeps giving me connection related error messages (Scanner Unreachable, etc). I checked the "Update IP Address" tool and the IP address was correct. So I figured I would install on a different computer.
I installed using the software from this website (I have never installed this HP printer on this computer, I always did eprinting from this computer), it worked perfectly, it found the printer almost instantly. Installation worked perfect with no issues, errors, etc.
Printed the test page perfectly but I still can't scan over the network, I tried both clicking on "HP Officejet 6500 E710n-z" and clicking on both "Scan a document or photo" and "Activate Scan to Computer" and also I get a connection error if I try the "HP Scan" software.
I ran the "HP Home Network Diagnostic Utility" but it can't find my printer (odd that it found it to install the software and I can print/ping it all day).
I also ran the "HP Scan Diagnostic Utility 4.2" and it DID find the printer... It also got past the "Connectivity" and "Device Manager" steps and put a check next to them.
It then failed on the "Windows (WIA) Scan" step. I skip it and it fails on the "HP Twian Scan" after giving me a connection related error message. It will not let me continue the test.
I have restarted both computers and printer multiple times. I am running Windows 7 on my laptop and Windows XP on my desktop.

I suggest uninstalling the full feature software from both PCs and re-installing and configuring the software on both.
Are you using the HP Solution center to scan? It is in Dutch, but the images are the same as what you should see in a correctly installed full feature software package.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Cannot connect to printer over network from Linux

When I run hp-setup, I can get the printer listed but it appears to refuse to communicate with the device. Same problem for wired ethernet as well as wireless.
Please help, I think I have tried everything by now...
Firewall disabled on the workstation does not help. Talking to the printers web interface (:8080) works perfectly. The printer works perfectly via USB. Also works fine from another windows PC (networked)
System:
Linux Mint 17 - X86_64 (up to date)
uninstalled the mint hplip package and installed the latest from HP manually....
hp-setup
HP Linux Imaging and Printing System (ver. 3.14.10)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Searching... (bus=usb, search=(None), desc=0)
error: No devices found on bus: usb
Searching... (bus=net, timeout=5, ttl=4, search=(None) desc=0, method=slp)
error: Unable to communicate with device (code=12): hpfax:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
error: Unable to communicate with the device. Please check the device and try again.
Done.
hp-doctor output:
> hp-doctor
HP Linux Imaging and Printing System (ver. 3.14.10)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Checking for Deprecated items....
No Deprecated items are found
Checking for HPLIP updates....
Latest version of HPLIP is already installed.
Checking for Dependencies....
| SYSTEM INFO |
Kernel: 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:30:00 UTC 2014 GNU/Linux
Host: stargate
Proc: 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:30:00 UTC 2014 GNU/Linux
Distribution: linuxmint 17
Bitness: 64 bit
| HPLIP CONFIGURATION |
HPLIP-Version: HPLIP 3.14.10
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 17 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.14.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.10
html=/usr/share/doc/hplip-3.14.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 12/29/2014 22:32:01
version = 3.14.10
[upgrade]
notify_upgrade = true
last_upgraded_time = 1419919247
pending_upgrade_time = 0
latest_available_version = 3.14.10
[settings]
systray_visible = 0
systray_messages = 0
[last_used]
device_uri = "hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32"
printer_name =
working_dir = .
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
interval = 5
device_list =
[fax]
voice_phone =
email_address =
<Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>
| External Dependencies |
policykit            Admin-Policy-framework    OPTIONAL        -               0.105           OK         -
gs                   Ghostscript               REQUIRED        7.05            9.10            OK         -
network              Network-wget              OPTIONAL        -               1.15            OK         -
scanimage            Shell-Scanning            OPTIONAL        1.0             1.0.23          OK         -
avahi-utils          avahi-utils               OPTIONAL        -               0.6.31          OK         -
dbus                 DBus                      REQUIRED        -               1.6.18          OK         -
cups                 CUPS                      REQUIRED        1.1             1.7.2           OK         'CUPS Scheduler is running'
xsane                SANE-GUI                  OPTIONAL        0.9             0.998           OK         -
| General Dependencies |
reportlab            Python-PDF-Lib            OPTIONAL        2.0             3.0             OK         -
libcrypto            OpenSSL-Crypto-Lib        REQUIRED        -               1.0.1           OK         -
pil                  Python-Image-Lib          OPTIONAL        -               1.1.7           OK         -
pyqt4-dbus           PyQt4-DBUS                REQUIRED        4.0             4.10.4          OK         -
libjpeg              JPEG-Lib                  REQUIRED        -               -               OK         -
libpthread           POSIX-Threads-Lib         REQUIRED        -               2.19            OK         -
python-dbus          Python-DBUS               REQUIRED        0.80.0          1.2.0           OK         -
python-devel         Python-SDK                REQUIRED        2.2             2.7.6           OK         -
pyqt4                Python-Qt4                REQUIRED        4.0             4.10.4          OK         -
cups-devel           CUPS-SDK                  REQUIRED        -               1.7.2           OK         -
sane-devel           SANE-SDK                  REQUIRED        -               1.0.23          OK         -
libusb               USB-Lib                   REQUIRED        -               1.0             OK         -
sane                 Scan-Lib                  REQUIRED        -               1.0.23          OK         -
cups-image           CUPS-Image-Lib            REQUIRED        -               1.7.2           OK         -
libnetsnmp-devel     SNMP-Networking-SDK       REQUIRED        5.0.9           5.7.2           OK         -
python-xml           Python-XML-Lib            REQUIRED        -               2.1.0           OK         -
python-notify        Desktop-notifications     OPTIONAL        -               -               OK         -
| Compile Time Dependencies |
gcc                  gcc-Compiler              REQUIRED        -               4.8.2           OK         -
libtool              Build-tools               REQUIRED        -               2.4.2           OK         -
make                 GNU-Build-tools           REQUIRED        3.0             3.81            OK         -
| Python Extentions |
cupsext              CUPS-Extension            REQUIRED        -               3.14.10         OK         -
pcardext             PhotoCard-Extension       REQUIRED        -               3.14.10         OK         -
hpmudext             IO-Extension              REQUIRED        -               3.14.10         OK         -
| Scan Configuration |
hpaio                HPLIP-SANE-Backend        REQUIRED        -               3.14.10         OK         'hpaio found in /etc/sane.d/dll.conf'
scanext              Scan-SANE-Extension       REQUIRED        -               3.14.10         OK         -
| DISCOVERED SCANNER DEVICES |
device `hpaio:/net/HP_Officejet_Pro_8620?ip=192.168.1.32' is a Hewlett-Packard HP_Officejet_Pro_8620 all-in-one
device `hpaio:/net/Officejet_Pro_L7600?ip=192.168.1.31' is a Hewlett-Packard Officejet_Pro_L7600 all-in-one
| DISCOVERED USB DEVICES |
No devices found.
| INSTALLED CUPS PRINTER QUEUES |
HP_Officejet_Pro_8620
Type: Printer
Device URI: hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
PPD: /etc/cups/ppd/HP_Officejet_Pro_8620.ppd
PPD Description: HP Officejet Pro 8620, hpcups 3.14.10
Printer status: printer HP_Officejet_Pro_8620 is idle. enabled since Mon 29 Dec 2014 10:06:03 PM PST
error: Unable to communicate with device (code=12): hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
error: unable to open channel
error: Communication status: Failed
HP_Officejet_Pro_8620_fax
Type: Fax
Device URI: hpfax:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
PPD: /etc/cups/ppd/HP_Officejet_Pro_8620_fax.ppd
PPD Description: HP Fax4 hpcups
Printer Backend /usr/lib/cups/backend/hpfax does not exist! enabled since Mon 29 Dec 2014 10:06:03 PM PST
error: Unable to communicate with device (code=12): hpfax:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
error: unable to open channel
error: Communication status: Failed
Officejet_Pro_L7600_2
Type: Printer
Device URI: hp:/net/Officejet_Pro_L7600?ip=192.168.1.31
PPD: /etc/cups/ppd/Officejet_Pro_L7600_2.ppd
PPD Description: HP Officejet Pro l7600, hpcups 3.14.3
Printer Backend /usr/lib/cups/backend/hp does not exist!ince Sun 28 Dec 2014 10:55:35 AM PST -
Communication status: Good
Officejet_Pro_L7600_fax_2
Type: Fax
Device URI: hpfax:/net/Officejet_Pro_L7600?ip=192.168.1.31
PPD: /etc/cups/ppd/Officejet_Pro_L7600_fax_2.ppd
PPD Description: HP Fax hpcups
Printer Backend /usr/lib/cups/backend/hpfax does not exist!since Mon 10 Nov 2014 10:22:10 AM PST -
Communication status: Good
| PERMISSION |
Checking Permissions....
Permissions are correct.
Checking for Configured Queues....
Queue(s) configured correctly using HPLIP.
Checking for HP Properitery Plugin's....
No plug-in printers are configured.
Checking for Printer Status....
error: 'HP_Officejet_Pro_8620_fax' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
error: 'HP_Officejet_Pro_8620' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
Diagnose completed...

Syslog......
Dec 30 11:02:20 stargate hp-systray: io/hpmud/jd.c 93: unable to read device-id
Dec 30 11:02:20 stargate hp-systray: [29791]: error: Unable to communicate with device (code=12): hpfax:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
Dec 30 11:02:20 stargate hp-systray: hp-systray(hpdio)[29793]: error: Device not found
Dec 30 11:02:24 stargate hp-systray: io/hpmud/jd.c 93: unable to read device-id
Dec 30 11:02:24 stargate hp-systray: [29791]: error: Unable to communicate with device (code=12): hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
Dec 30 11:02:24 stargate hp-systray: hp-systray(hpdio)[29793]: error: Device not found
Dec 30 11:02:29 stargate python: io/hpmud/jd.c 93: unable to read device-id
Dec 30 11:02:29 stargate hp-toolbox: [30057]: error: Unable to communicate with device (code=12): hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
Dec 30 11:02:29 stargate hp-toolbox: hp-toolbox(UI)[30057]: error: Unable to open device hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32.
Dec 30 11:03:03 stargate python: io/hpmud/jd.c 93: unable to read device-id
Dec 30 11:03:03 stargate hp-check: [30059]: error: Unable to communicate with device (code=12): hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32

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