Unable to get status from admin server

Hi.
I have a customer with the following issue :
While in Admin Server on clustered environment they see their 2 nodes configured. They are unable to restart/stop/start and when they click on the node for more information it says Current Status 'Unknown Status'. An error has occurred. The stack trace below shows more information.
!$vwa10-140-ppde3Admin IdcAdmin: !csUserEventMessage,01103010011318365301,ppde3.wcm.ess.usda.gov!$!csAdminUnableToAlterProcess!csAdminUnableToExecAction,start,stelppde3-oirecmsrvwa10
intradoc.common.ServiceException: !csAdminUnableToAlterProcess!csAdminUnableToExecAction,start,stelppde3-oirecmsrvwa10
they also get an error :
(internal) 08.14 12:03:49.772 IdcServerThread-11 $BinDir missing
(internal) 08.14 12:03:49.772 IdcServerThread-11 BinDir mismatch: \\10.100.98.11\kcecmsnas\stelppde1\bin/ ==>
We tried a few things :
1. Checked the attributes of the exes in the bin directory
2. Tried to reinstall the NT services
Any ideas ?
Thanks.
Frank

Lenovo is aware that some models are unable to verify their correct warranty information through the Lenovo Solutions Center. There should be an update coming out within the next month or two that will correct this error.
If you would like, you can send me a private Message with your serial numbers and I will verify your warranty information in the Lenovo System.
Hoping to provide peace of mind
Thank you for being a part of the Lenovo Family,
Catie
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    You have to request you Network team to add the ip address of the machine where you have installed content server to your Exchange Server.
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