Unable to hear caller's voice in my iPhone 4.

I am unable to hear caller's voice unless my iPhone is in the speaker mode or connected to headset. I have done resets multiple times and also tried restore option from iTunes. Nothing helped. Any ideas to resolve this?

Hi there Kamesh_Swami!
I have an article here that can address that issue and provide some troubleshooting steps for you:
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

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