Unable to hear caller voice on Z10 after upgrade to OS 10.3.1.1565

Dear Community,
I used BB Z10 from Sep last year (Sep.2014) and it was a good phone.
But recently, my phone automatically upgrade to newest OS number 10.3.1.1565.
I think it is ok with the upgrade.
But there is a critical issue happened. I still can make a call to other ppl but they can hear me but I can't hear anything from them. But if I open the speaker or use earphone, I can hear easily.
Does someone meet the same issue with me? And how to fix this? Do I need to bring it to BlackBerry service for checking?
Oh, 1 more thing, I tried to downgrade to lower OS version (10.2.x), I still got same issue.
Thanks all and hope to receive your idea soon.
Regards,
Hung Tran.

Are you still dealing with this?
- Ira

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Unable to hear caller voice on Z10 after upgrade to OS 10.3.1.1565

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