Unable to hear Voice in Video Conferencing.

One of my user has organized the Video Conferencing, where his voice is heard at the other end.  But the Presenter is unable to hear the voice.
Have checked the Policies have no issues.  What could be the next step to check and share your thoughts.
Thanks,
D

Can the presenter hear any audio at all? 
Can you confirm the locations of each user involved in terms of inside the network or connecting via edge?
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

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