Unable to hear voices of caller nokia C5-03

Hi All ,
please suggets how to rectify this problem i am using nokia c5-03 model the mobile gets hanged very often and sometime not able to hear the voice of the caller its works only in speaker , after a complete reboot ( switching off + removing the sim and battery and reinserting ) it works back in normal state for sometimes but many times it hangs

Try restore factory default settings or factory reset if that resolves the hang issue. Then try update the firmware next.

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