Unable to hear voices when on the phone, unless on speaker

just had my iphone yesterday and when making or receiving calls, unable to hear any voices unless put it on speaker.
it this a norm of the phone? had tried on all avenues on the phone to rectify, but unable to find any solution.
anyone have any knowledge or ways to make it sound again?
thanks.

Try the suggestions mentioned in this article: http://support.apple.com/kb/TS1630
More general troubleshooting for hardware here: http://support.apple.com/kb/TS2802

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