Unable to initialize installer for CS5 after formatting hard drive.

I just reformatted my computer's hard drive and I'm trying to re-install CS5, but every time I try to run the set-up for the installer it errors out with the message, "Installer faled to initialize. Please download Adobe Support Advisor to detect the problem." I have downloaded and run the Support Advisor but it has detected no additional issues, and adobe support just told me to come here.

Can you tell us what OS?

Similar Messages

  • Exit Code: 7 - installation of CS5 on new hard drive

    Hey there,
    after exchanging a broken secondary hard drive without a proper deinstallation/deactivation of my cs5 production premium, i have trouble now with the new installion on a new hard drive in Windows.
    First thing i tried was deleting all CS5-related entries from the registry, but that didn't help.
    The list of error reports:
    Exit Code: 7
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DS013, DW041 ... WARNING: DS013, DW016 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s), 98 warning(s)
    WARNING: DS013: Payload {626B3D60-A661-4444-AAF5-6C75E55936E8} Creative Suite 5 Production Premium 5.0.0.0 is already installed and the session payload {53BC789D-073D-47B6-AA9F-DE05990AF07A} Creative Suite 5 Production Premium 5.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {D8465547-5D5B-4856-A93A-8AC0A05C5D4D} Adobe Encore CS5 5.0.0.0 is already installed and the session payload {A334FDED-DCCA-481E-B226-F902CCC419D2} Adobe Encore CS5 5.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {0B754B55-6F63-461E-BB75-E8C883BDF88F} Adobe Premiere Pro CS5 5.0.0.0 is already installed and the session payload {C21384F7-1A36-4706-95AB-B09BCE3C144F} Adobe Premiere Pro CS5 5.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {0E659C1D-7686-4322-A501-58E3FEB4E743} Adobe After Effects CS5 10.0.0.0 is already installed and the session payload {DA1B174B-4297-467C-9EF8-0AB8D4D5171E} Adobe After Effects CS5 10.0.0.0 has no upgrade/conflict relationship with it.
    ERROR: DS013: Verifying payload integrity : Failed with code 1
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW066: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
    WARNING: DW066: OS requirements not met for {7E5AA19B-0B85-4f44-BA26-728851489200}
    WARNING: DW066: OS requirements not met for {40F95A03-885A-45fb-9A14-486BEFEDDF34}
    WARNING: DW066: OS requirements not met for {B55FDCCB-8A45-4943-8D90-585C3490A032}
    WARNING: DW066: OS requirements not met for {D31D91FE-F0E8-4DF1-812C-9400BE92A386}
    WARNING: DW066: OS requirements not met for {73A4DC5E-226E-42BA-8ECA-2822592AC044}
    WARNING: DW066: OS requirements not met for {CD693E49-C5EF-4FA6-9037-9B636931C02B}
    WARNING: DW066: OS requirements not met for {0669F23C-1B69-41B4-A3ED-4F54A5986D66}
    WARNING: DW066: OS requirements not met for {30221E3E-4C47-4560-A296-DD9ABB500C21}
    WARNING: DW066: OS requirements not met for {CE8FB687-571B-4E4B-881B-445824993FC3}
    WARNING: DW066: OS requirements not met for {CC0EF75D-9336-4E4F-B4A2-99E2E60E161F}
    WARNING: DW066: OS requirements not met for {64D991B0-4E64-47AC-8A35-291DA2E7D02F}
    WARNING: DW066: OS requirements not met for {406D22BD-7910-479B-96AA-0DB8A36C694B}
    WARNING: DW066: OS requirements not met for {20F72893-AEC7-4954-9EAA-F07FD6184781}
    WARNING: DW066: OS requirements not met for {1A48007B-34D2-44BD-8708-B570F5339C14}
    WARNING: DW066: OS requirements not met for {7745F18B-FD8A-4011-BE16-588900C503D0}
    WARNING: DW066: OS requirements not met for {AAE6F374-91CB-45FB-9282-4CFA0DED2088}
    WARNING: DW066: OS requirements not met for {33A3F995-8333-4676-8D6F-AB7674BB52EA}
    WARNING: DW066: OS requirements not met for {01367616-4132-4311-911F-49D2EA82F7C2}
    WARNING: DW066: OS requirements not met for {F77882B9-A94F-44F4-A739-8370749255B6}
    WARNING: DW066: OS requirements not met for {4BE1791F-1D8A-4B8E-B803-D97C5D7CB245}
    WARNING: DW066: OS requirements not met for {ADAF6949-4547-4B3D-97C5-6FB4D0C08A1E}
    WARNING: DW066: OS requirements not met for {A5A8E72E-1B9D-4F99-ADED-F3595CB3D03E}
    WARNING: DW066: OS requirements not met for {F3ECF5C7-9A9D-460A-B3D6-C7E4C1DFD040}
    WARNING: DW066: OS requirements not met for {BB024724-14D5-4AB6-B21C-74EDA63A0A39}
    WARNING: DW066: OS requirements not met for {E319B9F9-4DE6-462C-970B-77D06C7807EE}
    WARNING: DW066: OS requirements not met for {F1599C36-2EAB-448F-B8F9-7DBEE9D5B345}
    WARNING: DW066: OS requirements not met for {635DCFA5-3A47-4452-AEC7-D3B23FFE929D}
    WARNING: DW066: OS requirements not met for {22F41D72-2E97-46AE-B8C4-EF66876C7838}
    WARNING: DW066: OS requirements not met for {6BA6F6D7-1D30-482A-B9B8-20E79D6DB4F9}
    WARNING: DW066: OS requirements not met for {C0AA232E-BD1B-40B5-A176-A2BEB67FFAE1}
    WARNING: DW066: OS requirements not met for {CD29B5CA-4727-4114-9AD9-25CCCE6E4014}
    WARNING: DW066: OS requirements not met for {0E3C6C75-872D-4B0D-B0B2-31C717250691}
    WARNING: DW066: OS requirements not met for {D3598CAC-AEB3-4234-A1E0-16F47D5F38CC}
    WARNING: DW066: OS requirements not met for {5DDABB74-A879-4BE7-A4C6-FD41793942DB}
    WARNING: DW066: OS requirements not met for {92D4A929-78F1-4EC3-B626-08B3CF5B784F}
    WARNING: DW066: OS requirements not met for {F9C71630-0EE3-475C-9E2B-ED95AE197DBD}
    WARNING: DW066: OS requirements not met for {7816FDDE-40D4-482D-AD7D-97858985DB3E}
    WARNING: DW066: OS requirements not met for {B8D286BC-A68D-4E74-9F68-8756A49896D8}
    WARNING: DW066: OS requirements not met for {565DE707-5798-4FC3-8DF6-0F58A348A9B0}
    WARNING: DW066: OS requirements not met for {DE5DE662-2ECB-4D93-967B-221FBCC8A736}
    WARNING: DW066: OS requirements not met for {F319804F-E3A4-4C02-8AEC-CB39A4F6447E}
    WARNING: DW066: OS requirements not met for {53BC789D-073D-47B6-AA9F-DE05990AF07A}
    WARNING: DW066: OS requirements not met for {CBE4F6C3-788E-4CAC-BA25-26FE39A3BC8C}
    WARNING: DW066: OS requirements not met for {D8498636-DC83-44F3-B3D9-F6E7BF0056FA}
    WARNING: DW066: OS requirements not met for {ABDC1F61-2C50-4BB1-ACDA-66D412D72582}
    WARNING: DW066: OS requirements not met for {464C080D-1CFF-4608-9B17-DEB8127B73E1}
    WARNING: DW066: OS requirements not met for {E8815668-95B0-443D-AC92-2BFD7DD8F16A}
    WARNING: DW066: OS requirements not met for {A334FDED-DCCA-481E-B226-F902CCC419D2}
    WARNING: DW066: OS requirements not met for {65E8E484-65E2-4D3A-97B2-0FD95CF82155}
    WARNING: DW066: OS requirements not met for {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7}
    WARNING: DW066: OS requirements not met for {0FD01AD4-3652-463A-AA8C-422D71A79604}
    WARNING: DW066: OS requirements not met for {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}
    WARNING: DW066: OS requirements not met for {8F764785-AF3E-431D-A94B-339C564FC0A8}
    WARNING: DW066: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
    WARNING: DW066: OS requirements not met for {1AC1B4C8-7F69-48E7-9D06-AF76E3A54336}
    WARNING: DW066: OS requirements not met for {DA1B174B-4297-467C-9EF8-0AB8D4D5171E}
    WARNING: DW066: OS requirements not met for {C9F9FB75-3444-40A9-A4E4-D30FF8C11DD8}
    WARNING: DW066: OS requirements not met for {C21384F7-1A36-4706-95AB-B09BCE3C144F}
    WARNING: DW066: OS requirements not met for {2E7C98CB-9C31-4D09-AFAD-544EAFDE7FBE}
    WARNING: DW066: OS requirements not met for {CFC9F871-7C40-40B6-BE4A-B98A5B309716}
    WARNING: DW066: OS requirements not met for {9CEA4BD7-A3A9-40CA-BB68-74CE3C75FA25}
    WARNING: DW066: OS requirements not met for {7B84FFBD-594D-4269-AC87-E19B44417B8F}
    WARNING: DW066: OS requirements not met for {579FDC01-BA85-49E7-B16A-2C4CB55F7ACD}
    ERROR: DW041: INSTALLDIR Volume E:\ doesn't exist.

    uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall.

  • License Problem after formating Hard Drive

    Hello,
    I'm french, so my english isn't very good, I'm sorry for this.
    I have got a problem with my Adobe Photoshop Elements 8 license.
    My Grandfather bought this software 5month ago and installed it in his computer.
    He lend me the CD and I installed it in my computer too without any problems.
    But Last month I had to format my Hard Drive, so I had to make a new OS installation too.
    I tried to install adobe photoshop elements 8 but my License seems to be invalid.
    I heard that a license can be used in only two computers. But the software is still on two computers (I just format my Hd), and the software doesn't seem to notice it.
    How can I recover my license?

    Thank you for your quick answer!
    I entered my serial number at the installation (is that the right word for "set up"?) and there wasn't any problem.
    But after I connect to the internet, this window appear
    So I type my serial number (for the second time) and a red cross appear
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    The software may think that my key has already been registered in two computer. He think that my pc with a new OS is a different PC. But it's the same. (Sorry I'm not very clear^^).
    My Key is a legal one.
    I would like to remove the older key of the last os from the adobe database and used this key on my new OS.
    I think, when we install an adobe software on a computer, if we change computer, we can delete it from the first one and use it on the new pc, it's not irreversible Am I right?

  • How to install os x mavericks after formatted hard drive?

    Hello.
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    my own apple id is not working, and i cannot contact with him,
    what should i do now?
    please help me.

    OGELTHORPE NOTHING CHANGE, is the same when i restart and holding OPTION+COMMAND+R keys.
    is going again to OS X Utilies and can't do any think!
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  • Getting music from Ipod after formatting hard drive

    I had to format my hard drive recently...
    The music is still on my ipod how do i get it off and into the reinstalled program... music from ipod -> ipod program
    I'm not happy about the prospect of losing my music and all of my pictures

    For iTunes version 7 or later, then you can transfer purchased iTunes store music from the iPod to an authorized computer by using the "file/transfer purchases from iPod" menu. Note that the maximum of 5 authorized computers applies here.
    For all other non purchased music (your own CDs etc) try this method which works on some Windows PCs.
    Enable your iPod for disk use.
    See: iPod Disk Use.
    Open iTunes and select edit/preferences/advanced/general. Put a check mark in the box marked "copy files to iTunes music folder when adding to library" and also "keep iTunes music folder organized", then click 'ok'.
    Connect the iPod whilst holding down the shift/ctrl keys to prevent any auto sync, and if you see the dialogue window asking if you want to sync to this itunes library, click 'no'.
    Then go to file/add folder, open 'my computer', select your iPod and click 'ok'.
    The music files should transfer to your iTunes.
    If this doesn't work (and it may not because officially it's not supposed to), check out the instructions/suggestions here.
    Music from iPod to computer (using option 2). This a manual method using "hidden folders" and although it works, it can be messy.
    Much easier ways are to use one of the many 3rd party programs that copy music from the iPod to the computer.
    One of the most recommended is Yamipod. This is a free program that transfers music from iPod back to the computer. However, it does not transfer playcounts/ratings etc.
    Another free program is Pod Player.
    SharePod is also freeware.
    If you copied photos to your iPod using the full resolution option, enable disk use, open your iPod in "my computer" in Windows or Finder on a Mac, open the photos folder then open the "full resolution" folder and drag the photos out of that folder to your desktop. For enabling disk use look here.
    Disk Use.
    If you only copied the photos as thumbnails, you can't do this so you'll need a program such as this one.
    CopyTrans Photo

  • Why after formatting hard drive still get error

    this is what i recieve after i have formatted the hard drive. how can i fix

    appledudeco wrote:
    this is what i recieve after i have formatted the hard drive. how can i fix
    The first attempt (as the picture clearly show) was a try to recover data from the disk. Right?
    This try failed cause the disk's structure is corrupted as also been clearly showed on the picture.
    Then you tried Disk Utility to fix the disk. This failed too, because the disk structure is corrupted. The Disk Utility screenshoot shows that.
    If the the Disk Utility's "repair disk" did not fix the problem there is only one last chance.
    Use Disk Utility to delete the partitioning scheme, define a new HFS+ scheme and repartition the drive.
    If then are still error's in the Disk Utility, I'm afraid your drive is dead and must be replaced.
    Lupunnus
    Message was edited by: lupunus > If a hard disk start to show such errors, it's time to buy a spare, as over short (most likely) or long the drive will die.

  • My iMovie 9 will not install after formatting hard drive and installing Mavericks what are my options?

    I have not used my iMovie ever since I formatted my Hard Drive and installed Mavericks. I went to put the disk in from when ilife was originally shipped with the computer and it just spits the disk right back out of the superdrive. Is there anything I can do to not have it just spit a disk out without asking for user input. Any help would be greatly appreciated, I don't want to buy the new version.

    Here are the original specs of your computer. The specs state that the original hard drive was 320GB. You have since replaced the factory drive with a 1TB (1000GB) hard drive. The HP recovery routine seems to have issues with hard drives that deviate from the original size. The partition issues you are experiencing may be a result of this. As for the rest of your issues, it sounds like the SP3 install went bad.
    If I were you, I would consider reinstalling the OS using your recovery discs by doing a complete "destructive" reinstall/recovery. Afterward, I would post the size of both the c: and d: partitions... and go from there.
    Frank
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
    Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
    This is a user supported forum. I am a volunteer and I don't work for HP.
    HP 15t-j100 (on loan from HP)
    HP 13 Split x2 (on loan from HP)
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