UNABLE TO INSTAL ADOBE 9.2.0

Why is it that I am unable to instal the adobe update 9.2.0 on my laptop which operates on a windows xp OS?Even after 10 minutes,it shows 'extracting files'.Is this normal because I get a feeling that my laptop is hung?How long does this update take normally?Kindly advise..

Adobe update of what software?

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Property(S): ProductToBeRegistered = 1
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In a message dated 8/31/2014 9:50:51 A.M. Eastern Daylight Time,
[email protected] writes:
Unable to install Adobe Digital Reader 3.0. Keep receiving error message
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created by kglad (https://forums.adobe.com/people/kglad) in
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(https://forums.adobe.com/message/6688648#6688648)

Unable to Install Adobe IllustratorCS4 Trial Version

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Additional Information 1: 4b2f
Additional Information 2: 71e63d375deadcbec910c354d49e5870
Additional Information 3: 2439
Additional Information 4: af368e2bdccf20d5b910f6766b93ddcb
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Bucket ID: 974576742
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~~~~~~~~~
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Very kind regards,
Stephanie D

I emailed the files on Tuesday evening. Here the files are again.
My new computer does not have a pdapp.log or a amt.log file.
Kind regards,
Stephanie Drilling, CMA PMP
Professional Business Solutions, Inc.
1001 Boardwalk Springs Place, Suite 111
O’Fallon, Missouri USA 63368
t. (314) 283-1832 f. (636) 561-0859
Tollfree Number (866) 965-9222 Ext 314
Website www.epbsi.com <mip://05621088/www.epbsi.com>
Description: Description: Description: logo
FRESH SOLUTIONS FOR YOUR BUSINESS
CONFIDENTIALITY NOTICE: This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient(s). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication.
From: Stephanie Drilling [email protected]
Sent: Tuesday, November 09, 2010 10:08 PM
To: 'Manish Anand'
Cc: 'Suresh Jayaraman'; 'Shivaswamy Viswanath'
Subject: RE: Unable to install Adobe elearning suite 1.0 in windows 7 pro environment
Thank you for taking the time to respond to my forum entry.
I have searched my computer directories and can provide the attached files.
My new computer does not have a pdapp.log or a amt.log file.
Kind regards,
Stephanie Drilling, CMA PMP
Professional Business Solutions, Inc.
1001 Boardwalk Springs Place, Suite 111
O’Fallon, Missouri USA 63368
t. (314) 283-1832 f. (636) 561-0859
Tollfree Number (866) 965-9222 Ext 314
Website www.epbsi.com <mip://05621088/www.epbsi.com>
Description: Description: Description: Description: logo
FRESH SOLUTIONS FOR YOUR BUSINESS
CONFIDENTIALITY NOTICE: This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient(s). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication.
From: Manish Anand [email protected]
Sent: Tuesday, November 09, 2010 7:20 AM
To: [email protected]
Cc: Suresh Jayaraman; Shivaswamy Viswanath
Subject: FW: Unable to install Adobe elearning suite 1.0 in windows 7 pro environment
Hi Stephanie,
It is really unfortunate that you are not able to install our product. We will try our best to resolve your issue.
In order to probe into your issue, we would want you to provide us with some files. Please get us the following files:
1. oobelib.log from MM-DD-YYYY.log.gz
Regards,
Manish Anand
Quality Engineer
Adobe Captivate Team

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UNABLE TO INSTAL ADOBE 9.2.0

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