Unable to install Acrobat Patch 9.2 on Mac

Question

Case ID: 181226045
Customer is unable to install the Patch 9.2 for Acrobat 9.
Following are notes from customer:
Downloaded 9.2 patch. When attempting to install, message box said original software had been altered in some way and that patch cou
ldn't be installed. I have no idea how software was altered.  Works fine right now. Would prefer not to have to reinstall.
OS is Snow Leopard
Operating System: Macintosh
Has it ever worked? If so, what's changed? (provide comments in description field): Not Applicable
Same results with different file?: Not Applicable
Same results with different computer?: No
Recent System Hardware or Software change?: Yes

Answer 1

Okay..
I finally have a few minutes to add some further information to this incredibly time consuming a frustrating chapter in the life of updating AdobeAcrobatPro9.0 to 9.2.
Short Re-cap:
What originally started this whole process was trying to update my very stable version of AdobeAcrobatPro9.1.3 to 9.2.  After hours and hours of trying to make this update including re-installing the application several times from the original DVD, calling in to Adobe Tech Support multiple times and getting on with Apple support, I finally requested a new DVD from Adobe which I got.
Using that original DVD I reinstalled the application from scratch which put AdobeAcrobatPro 9.0 on my hard drive in the applications folder.  I made sure to fix the permissions on my system first (I'm running OSX 10.5.8).  I also followed virtually every suggestion from every source both on the Internet, Adobe Tech Support, Adobe Forums, as well as suggestions from some other of my engineers who work for me since I own my own software company.
Where I am at now is that while I have AdobeAcrobatPro 9.0 installed, I cannot even update to 9.1.  I am now stuck with the original version.
I am thinking that this may have to do with the languages implementation.  The new install that I received from Adobe is ENGLISH ONLY.  I am attaching a screenshot.  All of the plugins are installed and active.
I am surmising that there is some offensive code in the updater that doesn't like single language versions of AdobeAcrobatPro 9.0.  In one of the posts a Norweigan gentleman said he got his version to finally update but he had 3 language versions in Norweigan....
If I was Adobe I would investigate the possibility that there are language dependencies that are causing this very troublesome and persistent problems for many many users.  This is a very known issue now and due to the serious nature of the security deficiencies in the Adobe Acrobat Pro product versions previous to 9.2, I would think Adobe would want to address this quickly to avoid any class action litigation for negligence in keeping their software properly patched and patchable.
Since it's apparent that the normal tiers of support at Adobe aren't able to assist the multitude of angry and frustrated users of this product that someone in a higher position at Adobe gets involved to actually try and find a real solution and not hide behind the excuse of not being able to duplicate it.
This is a cop out and pretty lame excuse for a company as big as Adobe.
I'd really like to hear from someone at Adobe who not only has a sense of pride and responsiblity about Adobe products there but who also has the technical expertise and willingness to launch a serious effort to fix this preposterous situation.