Unable to install Acrobat X Pro on Mt. Lion or Leopard

Running Leopard on Macbook pro
Running Mt. Lion on Macbook Pro
Acrobat X will not install on system using Abobe installer
Tried Acrobat XI and it installed but is unstable and will not update
Almost like something is corrupted even happend when switching to new Macbook after transfering setting from old one.
Is it Parallels causing the issue?
I need Acobat working!
Thanks

never copy, transfer or migrate an adobe product. you should install acrobat x pro.

Similar Messages

Unable to install Acrobat XI Pro via CC

Whenever I try to install Acrobat 11 Pro it ends after 51% saying "the older version of Acrobat 11 Pro can not be removed". Well, there is no older version, I didn't install this software before, although I had Acrobat X previously on the machine which I deinstalled before. Are there any leftovers of the former installation? If so, how can I get my PC clean so XI will install? And: yes, I already tried the installation via "as administrator" with the same negativ result.
Besides that, dear developers at Adobe, the error message "7" is anything but helpful ("42" would have been more acceptable )
Error-Codes
Exit Code: 7
Install MSI payload failed with error: 1603
Third party payload installer AcroPro.msi failed with exit code: 1603
System: Win 7 Ultimate, 64 bit
Regards
Heiko
P. S.: I found the installation program itself (acropro.msi) and started it. This is the error it produces:

Hi Ja-Was-Weiss-Ich,
Please use the Acrobat Cleaner tool ( http://labs.adobe.com/downloads/acrobatcleaner.html ) to remove any / all remnants of Acrobat from your machine.
For Exit Code 7, you might want to refer the following KB Docs :
http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.
Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html for information on how to review your installation logs

Unable to install Acrobat XI Pro for Mac

Error message is "unable to install as operating system runs on a case sensitive volume"
I have Mac Pro, OS 10.8
This is new. Never had an issue with any other software installation.
Help?
Thanks!

Moved to Acrobat Installation & Update Issues

Unable to install Acrobat XI Pro

I recently suffered a catastrophic computer problem requiring that I install a fresh copy of Windows 8 and then reinstall all my software.
I subscribe to CS and used the download manager to install the applications I use. All but one - Acrobat XI Pro - installed and launched flawlessly. Yet for some reason I'm receiving an error each time I attempt to install Acrobat XI. After the error the installer rolled back the action returning my computer to its original state.
When I could not install it, I located Acrobat X Pro and downloaded and attempted to install a trial version but received another error message. I checked my system and did not find the application but I did find nearly empty file folders that contained only a short list of temporary files.
I rely on Acrobat for my business so it is imperative that I resolve this issue. I did not experience difficulties with this software before.
Mark

I believe there is information in the CS forum about the installation of Acrobat with the suite. It is not a simple installation as with the stand-alone Acrobat, but requires some additional steps. I would suggest you ask in the CS forum or be willing to wait for one of the folks who are familiar with the steps for CS.

I have two issues. 1) unable to update Acrobat XI Pro and 2) unable to register product

First issue: I have for the second time installed Acrobat xi pro and then click on "check for updates" from the help menu. And it shows that an update is available. But when I update it I am given the following error message:
Error 1328. Error applying patch to file C:\Config.Msi\PT669B.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor."
When I click on "details" I am sent to adobe's "update error" page. Which states the following for error 1328: Error applying patch to [filename]. It's likely that something else updated the file, and the patch can't modify it. For more information, contact your patch vendor.
I have tried uninstalling program and re-installing program but still get same error message from my attempt at updating. So I am not sure if program is update or not. And I do not know who my "patch vendor" is.
Second issue: Unable to register product with Adobe. Because the option to do so from the "help" menu which lists "product registration" is greyed/dimmed out. Therefore not giving me the ability to register this product. Please let me know what is causing this problem.

I am not sure, but will suggest some things to try. On the activate issue, it may be that your system already thinks it is activated and so you might try the deactivate and check. If that works, I would suggest you then uninstall, run http://labs.adobe.com/downloads/acrobatcleaner.html, remove anything left of the Acrobat folder, reboot, and reinstall. Hopefully you can open Acrobat and activate. Then do the updates from the Help menu.

Installing Acrobat 9 Pro on a virtual machine on my Mac using Parallels. Not an upgrade but being asked what I upgraded from.

I'm installing Acrobat 9 Pro for Windows on a virtual machine on my Mac (running Parallels). I successfully installed the same program using the same discs on the same Mac previously, but that virtual machine became corrupt and can no longer be launched. For this re-installation, the installation sequence is asking what version I upgraded from - but as this is not an upgrade, I get stuck at that step and am unable to complete the installation. What should my next step be?

Hi Akselowner,
This error usually comes up if the serial number you are using is an Upgrade serial number.
In such a case the installer will prompt to enter the previous qualifying version serial number.
Please send me a private message with the serial number and I will validate and confirm that for you.
If you do not have the previous qualifying version serial number then the current serial number needs to be unlocked.
Please contact our customer service so that they can do the needful for you. You can even reach our chat support at http://adobe.ly/yxj0t6
Regards,
Rave

Error when installing Acrobat 11 Pro under Mac OS 10.8.3

When trying to install Acrobat 11 Pro on my iMac (2.5 GHz Intel Core i5, 8 GB RAM, OS 10.8.3) I get an error message saying "installation failed" during the "validating packages" process. The software seems to run o.k., but I'm unable to apply any updates. Any suggestions?

To investigate problem at our end, we require following logs:
1) /private/var/log/install.log
2) /tmp/oobelib.log
3) /tmp/amt3.log
4) ~/Library/Logs/PDApp.log
(It might be that out of 2,3 and 4 a few are not present. Ignore those not present on the system)

While installing Acrobat XI Pro, the installation automatically rolls back and I get the message "The wizard was interrupted before Adobe Acrobat XI Pro (11.0.07) could be completely installed. Your system has not been modified. To complete installation a

While installing Acrobat XI Pro, the installation automatically rolls back and I get the message "The wizard was interrupted before Adobe Acrobat XI Pro (11.0.07) could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again." How to resolve it.
How do I modify the system.

Hi Rgardezi,
The only reason why Acrobat installation fails and throw this error message is when there are some services running in the background causing the installer not to complete the installation. My take is try the following steps and suggest if you were able to install the products or not :
1) Navigate to control panel and confirm that there is no line Item that talks about Acrobat. If you see Acrobat XI listed there, please remove them.
2) Perform a selective Start up using the steps mentioned in this link.
Please suggest if the above mentioned steps were able to resolve the query for you or not.
Cheers,
Kartikay Sharma

Recently installed Acrobat XI pro on Windows 8.1, won't let me feed into scanner, forces me to scan pages one by one, how do I solve this?

I recently installed acrobat xi pro on windows 8.1. When I try to scan to create a pdf, it won't feed, instead it directs me to custom page and makes me create page by page. It's not a problem with my computer. How can I solve this? JK in Houston

Hi jk in texas,
Since you're using Acrobat on Windows, you can set up a scanning preset that uses the scanner's TWAIN driver. When the automatic document feeder is loaded, use the preset to have Acrobat "talk" to the scanner. For information about setting up presets, see Acrobat Help | Scan documents to PDF.
Please let us know how it goes.
Best,
Sara

Why can I not install Acrobat XI Pro on a Windows 8.1/64 machine?

Acrobat X Pro is running, but when I try to install Acrobat XI Pro through Adobe Creative Cloud on a Windows 8.1/64 machine it fails near the end of the installation. It indicates that it failed with 7 errors, but nowhere are the errors accessible. Can anyone help?

Were you logged in as the administrator and did you have anti-virus disabled? CC may have some special installation requirements and you need to check the CC forum for such information.

Error installing acrobat XI Pro win 8.1 64 bit

I am getting the following error every time I try to install Acrobat XI Pro on my windows 8.1 64-bit machine.
I have tried looking everywhere I can find online having to do with this error but no matter what I try I cannot get it to install properly.
Any help would much appreciated.

Moving this question to the Acrobat Installation & Update issues forum.
Acrobat Installation & Update Issues

Can't install Acrobat X Pro

Trying to install Acrobat X Pro on Sony VAIO running Win7Pro 64bit. Always get toward end of install a "Rolling back action" msg as all the installed files are being removed. No problem installing on my XP computer. I've tried installing from hard disk (folder and files are not read-only), downloading and installing trial version, stopping all services (except Windows Installer), uninstalling all other Adobe products including Reader, changing language to UK English. I must admit that I haven't tried installing underwater yet, but considering it. Online with Adobe Support to no avail. Any ideas?

Try this Install Checklist http://forums.adobe.com/thread/569663?tstart=0 to see if it helps
Do a temp disable of your anti-virus (looks like you've done this)
Right click the install program and select Run as Administrator
Tape a four leaf clover to your forehead

Can't install Acrobat 9 Pro on Windows XP Home Ed V2002 SP3

Newbie hozer can't install Acrobat 9 Pro on Windows XP Home Ed V2002 SP4. At end of install via CD it hangs restarting Print Spooler (spooler) and Windows Image Acquisition (stisvc) services, err 1920, and all I can do is click Cancel and it uninstalls the whole dad gum thing. I tried kb.adobe.com/cps/403/kb403613.html. Not fixing it.
If I could change the permissions on those services maybe that would help but I can't do it, I don't have a login with enough permissions, I guess...
So after the third time I just hard-crashed the hard drive when it got to the last ("can't start Windows Image Acquisition", cancel/retry) window and I did end up with the files on the HDD but... they won't install or delete now. I'm infested. Try to install in Normal or Vega mode, it now pops up a filled in userid/serial number box, and when you click ok or retype it, it says the s/n is invalid. I keep having to reboot to get Windows Installer to let me start it (another permissions problem). So I'm stuck. UpToDateTrendMicro doesn't find any evil doers... the kb403613 sent me to this forum,
with hopes,
M3/ [that's MEL, or as close as the ScreenNameBouncer would let me get]

Not sure it will help, but try it when logged in as the administrator and with anti-virus turned off. As far as error numbers, must of us have no clue (there seems to be a list at Adobe, but we don't work there.

Cannot Install Acrobat 9 Pro Extended - More Functional Product Available

I am trying to install Acrobat 9 Pro Extended on my new PC. I get an error that a more functional product is avilable on my PC and the install closes. I installed Framemaker 10 before attempting Acrobat 9 Pro Extended. I notice a folder in my files that is Acrobat 10 (but there is no icon or program option in the menus). Is this the problem? Do I need to uninstall Framemaker, then install Acrobat 9, and then reinstall Framemaker? Any help is appreciated.

Hi, yes, understood that they are different things. However, if I'm to
rely on the link provided on the first reply then does it follow that 9
Pro is also not supported on Mountain Lion? I have a MACbook here on OSX
Mountain Lion, and as I've also mentioned on my first post, I was able to
install 9 Pro and update it as well.
It really is just odd that Lion is singled out here. I also checked this
and there is no mention of problems with updating 9 Pro:
http://helpx.adobe.com/x-productkb/global/known-issues-mac-os-10.html
Sorry, but just trying to really find a workaround for this issue right
now. We though of using X Pro instead but, again, if I rely on the system
requirements on this link -
http://www.adobe.com/sea/products/acrobatpro/tech-specs.html - the OSX
version our user has is still not supported.
Mac OS
Intel processor
Mac OS X v10.5.8 or v10.6.4
512MB of RAM (1GB recommended)
1.2GB of available hard-disk space
1024x768 screen resolution
DVD-ROM drive
Safari 4 for Mac OS X v10.5.8; Safari 4 or 5.0.x for Mac OS X v10.6.4
Thanks.

I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?u

I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?

Hi Shane,
Please download Acrobat X Pro from the link below.
http://www.adobe.com/downloads/other-downloads.html
Install the software and when prompted for the previous version qualifying product, select Acrobat 9 and enter the serial key of Acrobat 9.
This should install and activate Acrobat X Pro on the machine.
Regards,
Anand

Unable to install Acrobat X Pro on Mt. Lion or Leopard

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