Unable to install Adobe Story desktop application.

Okay, so just as the title says I am having trouble installing Adobe Story for desktop. This is what I have been doing:
1. Going to the site and clicking install desktop application.
2. Saying ok to the install.
3. Then when open and save comes up I have tried both.
4. Saying that yes I want to install the application.
5. Then I press continue.
Then it always says this: The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.
I have uninstalled Adobe Air then I reinstalled it. It still does not work. Any help would be appreciated.

Can you mail us the AIR installation log file? It would help us to isolate the cause of this issue.
You can locate this log file by following the steps mentioned at this link:
http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html#main_viewlog
You can then mail us that log file at DL-AdobeStory-support<at>adobe<dot>com

Similar Messages

Unable to install Adobe Story desktop app on OS X

Hey everyone. I'm a recent owner of the Retina MacBook Pro and subscriber to Adobe Creative Cloud.
I'm having trouble installing the Adobe Story desktop app on OS X 10.8.2. When I go to the Story Plus web app and try to install the desktop app, the Air installer says something along the lines of "...the installer is damaged. Request a new installer from the developer."
Now on my previous MBP, this had never happened, and the app installed the first try. I've tried a multiple times to get this to work, but no avail. I'd really appreciate it if someone could help me get Adobe Story running as a desktop app.
Also, one more thing: attempting to log in to the Adobe support forums sends me into a redirect loop on my notebook. I ended up having to log into here on my iPad. Not sure if that's a bug or something on my side; thought it I should point it out.
Anyways, cheers and thanks to anyone who can help.

I see this link on the Adobe Story forum here http://forums.adobe.com/thread/1078357. Please post here in the Adobe Story forum and they will help resolve your issue.

Install Adobe Story desktop application

This question was posted in response to the following article: http://help.adobe.com/en_US/story/cs/using/WS4349f62c4f553a22-445d533b1270116b8ab-8000.htm l

The drop down menu has "install desktop application" grayed out.

Installing Adobe Story Desktop Application

Trying to install, no luck.
Windows 7 64 bit. Air already installed . . . read on a forum to try a browser other than Chrome . . . still would not install.
Any suggestions?
Thanks!

Hi Aslanpro,
Did you have a version installed previously? I'd recommend checking within Programs and Features and uninstalling any prior verisons if they exist. After that, when going to reinsall choose the option to Save the installer (should be named AdobeStory.air) locally and try installing from there. If this doesn't work can you tell me what error message you get and when the failure occurs?
Thanks,
-Dave

Adobe Story Desktop Application Won't Install

Hi,
I just recently subscribed to the Adobe Creative Cloud CS6. I'm really interested in owning the Adobe Story desktop application and have attempted to download it by clicking the Install Desktop Application button. Unfortunately, all attempts have failed.
Upon clicking the Install button, I receive a pop-up explaining that I have to install Adobe Air for Story to work. If I click Yes, the window will then say the installation has failed and will ask to Retry. If I do this, the error repeats. How can I get this error to stop appearing?
Please note I have the latest version of Adobe Air already installed on my computer.

Hi CBWriter,
Adobe Story went paid in May this year and we have now two flavours of Story - Adobe Story Free and Adobe Story Plus. The Desktop application is available to Adobe Story Plus users who value the offline capability of the product. Adobe Story Free users can continue to use the web version of Adobe Story.
We have upgraded your account to Adobe Story Plus for one day. Please login to Story and download/install the AIR application so that you can access your offline data and take them online.
Thanks
Aurobinda

Known Issue while running Adobe Story desktop application for the first time on Mac OS 10.8

You may encounter the following error message while running the Adobe Story desktop application for the first time on Mac OS 10.8:
For resolution, please go to:
http://helpx.adobe.com/story/kb/run-story-app-mac-os.html

The /Developer directory contains the compiler(s) and various tools and libraries.
Does your user account name really contain a single quote? If so, it looks like the quote is getting eaten by one of the build scripts, which is resulting in a file path that doesn't exist.

Cannot download Adobe Story Desktop Application

Hello, and thank you in advanced. I'm getting started in writing and was thrilled to find Adobe Story, so much so I upgraded to Adobe Story Plus along with the Creative Cloud. Then, a desktop applocation? The one thing that was missing!
So, when I go to download the Desktop Application I am prompted that I will need to install Adobe Air as well, as it is required for the installation. I have Adobe Air but I hit install anyways. It completes the progress bar and then switches to a dialoge stating: A download error occured. Try to download again?
In response I try multiple times more. Sometimes it doesn't even complete the progress bar and just skips to the failure notification. I've uninstalled and reinstalled Adobe Air. I've logged in and logged out. I've waited several days between my attempts and I always get the same result.
If there's anything you guys can do it will be greatly appreciated. Thank you so much!

Hi,
There is an issue with Adobe AIR installation with Chrome browser.
Can you please try with some other browser, say firefox/safari
Thanks
Rohit
Adobe Story Team

"Severe database error" makes it impossible to sign into Story desktop application. How can I fix?

When I open the Adobe Story desktop application and sign in, I immediately receive the following message:
"ERROR:
Sorry, your Story Free subscription does not allow access to the application in online mode. You can work in the offline mode to retrieve your files."
I want to work in offline mode, so I click "Work Offline."
Immediately after I click this, I got another error message:
"OFFLINE DATABASE ERROR - ADOBE STORY
Adobe Story has encountered a severe database error and will not be able to retrieve some of your data from your last session. You can recover rest [sic] of your data by either restoring your account to the last backup date or by synchronizing it with your online account."
I'm then given two options:
Restore to the last backup date [GRAYED OUT, because I never backed up]
Sync with my online account( Sign in required )
I choose the only option I can, then click "Continue."
This immediately cycles me back to the opening screen, "Your next great story starts here," with the options "Learn more" or "Sign in."
Every time I click "Sign in," Adobe Story repeats all the steps listed above, making it impossible for me to actually use the program, UNLESS of course I upgrade to Adobe Story Plus, which I don't intend to do.
Is there any way my account can be fixed to allow me to use the Story desktop application without all these error messages? (I've tried uninstalling and reinstalling already.)
I just started using Story, so I have no earlier projects to retrieve. Story can wipe my account clean if necessary, it doesn't matter.
However, I've run into so many problems just trying to *start* using Story that I'm really worried about this program's reliability, especially for the middle of a production. Hopefully after further testing I won't run into so many problems.

Hi,
try this
open item Ifile

Adobe Story Desktop App - unable to get past login

This problem is not present on all my home computers or laptops which leads me to believe this will be an issue with my computer.
On my 2012 iMac I was recently able to launch, login and work inside Adobe Story Desktop. Last night I went to launch the app and installed both the application and Air update, after that I lunched the desktop app and entered my CC login details, however once I do this the 'signing in' popup appears, then disapears and leaves me at the 'learn more' & 'sign in' screen. I can't get past this.
I have tried uninstalling the desktop app, restarting and reinstalling the app, but this has not solved the problem.
I have opened Story inside Chrome and Firefox on the same computer and have no problems.
I also tried using the desktop app on my laptop this morning and it still works, however I decided not to update both the app and Adobe Air as I was worried this was causing my the problem with the desktop app.
Any help on the matter would be welcomed.
Thanks!

[Please do not try these steps if you are a free user]
Hi,
I am assuming that you have remaned the 'com.adobe.adobestory' folder that is present inside 'ELS' folder and you are still facing this issue.
If yes, then please try these steps:
- Quit Adobe Story if it is running.
- Open Finder.
- Press Cmd + Shift + G and press enter after pasting this location: ~/Library/Preferences/
- Open folder 'com.adobe.AdobeStory.**some-random-number**'
- Open folder 'LocalStore' and rename file 'offlineAccountInfoStorage' to something else, e.g. 'offlineAccountInfoStorage12'
- Launch Adobe Story and try to login.
Let me know if these steps workout for you.
Thanks

Adobe Story free application install problem

I have been using Adobe Story Free version for a year but with the most recent automatic update (Dec 2012) the desktop application will not open. Upon clicking the icon for Adobe Story it attempts to take an update but stops with the following message:
" Sorry, an error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
Does anyone know how to fix this?

Sandeep, Thank you! Adobe Story is okay now.
Date: Sat, 29 Dec 2012 10:58:48 -0700
From: [email protected]
To: [email protected]
Subject: Adobe Story free application install problem
    Re: Adobe Story free application install problem
    created by [email protected] in Adobe Story - View the full discussion
Hi, Please uninstall the current Adobe story application and then install latest from https://story.adobe.com/AIR/AdobeStory.air . That should fix it. Thanks,Sandeep
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4953552#4953552
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4953552#4953552
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4953552#4953552. In the Actions box on the right, click the Stop Email Notifications link.
     Start a new discussion in Adobe Story by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Unable to install Adobe CS5 64 bit package created using Adobe Application Manager on Windows 7 64

I am unable to install Adobe CS5 64 bit package created using Adobe Application Manager on Windows 7 64 bit.Basically installation rollback on Win 7 64 bit image.
MSI Log File :-
Property(S): ProductToBeRegistered = 1
MSI (s) (5C:D4) [17:59:21:784]: Note: 1: 1708
MSI (s) (5C:D4) [17:59:21:784]: Product: Adobe_CreativieSuite_5_MNT -- Installation operation failed.
MSI (s) (5C:D4) [17:59:21:784]: Windows Installer installed the product. Product Name: Adobe_CreativieSuite_5_MNT. Product Version: 1.2.0000. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.
Please let me how to install 64 bit package on Win7 64 bit.
Thanks in Advance.

Ok so I downloaded the most current installer CS5.1, My previous installer was version 5.0. It did install fine fully updated to my license version. I just wanted to update in case anyone in the future has a similiar experience. Too bad this advice was not offered by the "experts" here.

Unable to Install Adobe IllustratorCS4 Trial Version

My computer is an HP Pavilion a6300f
Running Windows Vista SP1 Home Premium 32-bit
RAM: 2GB
Processor: Intel(R) Pentium(R) Dual CPU E2180 @ 2.00GHz
I am unable to install Adobe Illustrator CS4 Trial Version. I receive a Windows Error that stops the installation. Below are the details of the problem information it generated.
Problem Event Name: APPCRASH
Application Name: Setup.exe_Adobe Setup
Application Version: 2.0.133.0
Application Timestamp: 48a9b01e
Fault Module Name: agcutils.dll
Fault Module Version: 1.0.0.1
Fault Module Timestamp: 48dbd973
Exception Code: c0000005
Exception Offset: 000038d7
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 4b2f
Additional Information 2: 71e63d375deadcbec910c354d49e5870
Additional Information 3: 2439
Additional Information 4: af368e2bdccf20d5b910f6766b93ddcb
Extra information about the problem
Bucket ID: 974576742
I have tried installing it in the simplifed mode, with my firewall AND virus turned off, contacting Adobe, HP and Microsoft for support but nothing works. also tried the Adobe Support Advisor, but I can't even get it to run. If anyone has any help, I would appreciate it.
You can e-mail me personally at [email protected]
Thank you.

Ben,
I don't have Webshots installed. I have ran my AdAware and Spybot, and my Norton's Antivirus. I've also defragged and ran disk cleanup on my C drive. I've ran the Malicious Software Removal from Microsoft, and ran Disk Error Checking. I've done everything I can think of, and I still can't install either one.
I was thinking it was Windows Vista, but surely CS4 is compatible with Windows Vista. I thought maybe it might be the Service Pack 1 and thought about uninstalling that update, trying to install them, then reinstall Service Pack 1. What do you think? Think it might help?

Unable to install Adobe Flash Player in iMAC with OS X10.7.2 Any suggestions?

Unable to install Adobe Flash Player iniMAC with OS X 10.7.2 Lion. Any suggestions?

I have administrative prviledges.
I obtained the latest version from the Adobe website.
When I double click on the .dmg file I receive a message that I need to close open browsers which I do.
Then I get a message stating that Adobe will be installed when I reopen browers.
Finally when I check the Applications folder I find a file titled: Install Adobe Flash Player.
This same application is shown in the dock.
When I click in the file in either the Applications folder or the dock, the complete installation process starts again.
Any suggestions?

TS3230 I am unable to install Adobe Flash and Java. Safari quits unexpectedly. Please Help

Please help. I am unable to install Adobe flash & Java in my system

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports (not "Diagnostic and Usage Messages") for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents—the text, not a screenshot. I know the report is long. Please post all of it anyway.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Unable to download Creative Cloud desktop application

Shows error: 207

SusanLasVegas please utilize the steps listed at Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to resolve your current error.

Unable to install Adobe Story desktop application.

Similar Messages

Maybe you are looking for