Unable to install any itunes software

Can anyone help? I have bought an Ipod shuffle for my wife but we cannot install any version of itunes on our laptop: windows 2000 professional We have shut down the AVG virus checker but when itunes is installed it states that itunes and quicktime is installing and then does nothing. The only version that installs is itunes 4 but it tells me it needs itunes 5 or later to work the pod. Can anyone help please or suggest some pointers? Thank you.

hmmmm. in general, i'm better at XP things like this than 2000. but we'd better try working through some standard possibilities. try the general advice from this document:
Trouble installing iTunes or QuickTime software in Windows

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Feb 21 08:57:58 Jespers-MacBook-Air Software Update[259]: JS: 10.7.2
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Feb 21 08:57:58 Jespers-MacBook-Air diskmanagementd[278]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: got dict (or NULL=will return err): oooInfoDict=0x7fa059605b60
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Feb 21 08:57:58 Jespers-MacBook-Air diskmanagementd[278]: DM <-T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: retErr=0 outInfoDict={
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Feb 21 08:58:12 Jespers-MacBook-Air Software Update[259]: JS: model = MacBookAir4,2
Feb 21 08:58:12 Jespers-MacBook-Air Software Update[259]: JS: 10.7.2
Feb 21 08:58:14: --- last message repeated 4 times ---
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Feb 21 08:58:14 Jespers-MacBook-Air Software Update[259]: JS: Connected printer: MANUFACTURER:Samsung;MODEL:Samsung CLX-3180 Series
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Feb 21 08:58:14 Jespers-MacBook-Air Software Update[259]: JS: Connected printer: MANUFACTURER:Samsung;MODEL:CLX-3180 Series
Feb 21 08:58:14 Jespers-MacBook-Air Software Update[259]: JS: Connected printer: MANUFACTURER:Samsung;MODEL:Samsung CLX-3180 Series
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Feb 21 08:59:03 Jespers-MacBook-Air Software Update[259]: Calculated need 1393.781 MB; 19234.632 MB free; 19252.340 MB available with MTM reclaim
Feb 21 08:59:18 Jespers-MacBook-Air Software Update[259]: Calculated need 1423.282 MB; 19234.632 MB free; 19252.340 MB available with MTM reclaim
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Feb 21 08:59:51 Jespers-MacBook-Air installd[264]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
Feb 21 08:59:51 Jespers-MacBook-Air installd[264]: PackageKit: packages=(
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Feb 21 08:59:51 Jespers-MacBook-Air installd[264]: PackageKit: Extracting file://localhost/Library/Updates/041-1440/AirPortUtility.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
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Feb 21 08:59:55 Jespers-MacBook-Air installd[264]: PackageKit: xpchelper --rebuild-cache --overlay /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root
Feb 21 08:59:55 Jespers-MacBook-Air installd[264]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.scmLrH/Scripts/com.apple.pkg.AirPortUtility.7SWC9 k
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From your screen image, it would appear that the file did not download correctly, or has some other error within it. Did you try again? Where, exactly, are you downloading from?
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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