Unable to install Apple Mobile, during a fressh iTunes install to XP

A popup displays the message that its unable to install Apple MObile Device because lacking privilege.
I have read previous discussions about similiar problems, and tried all. I have positively cleaned all traces of itunes and related apps, and tried to install from scratch with the latest iTunes 11, same error occurs.
Suggestions are much appreciated.
Thanks in advance for spending some cycles on this.
-Steve

I have tried that, it didn't work. My problem is verbatim the original post, all of it. I understand they are possibly two different issues, but if the OP had the exact same problem, maybe it's related. I have tried every troubleshooter found on here so far. It all works until the very end where it is says Apple Mobile Device USB Driver is not digitally signed and fails to load. I did a complete recover on my computer and started over at factory settings. Same problem. It was at factory settings when it worked the first time, so I even went back and did the first iTunes install as the version I had when I got my phone and tried starting from there. Same exact problem.
I've uninstalled and reinstalled the driver, I've done a manual install, I've make sure everything was started and restarted in the Services option. I've reinstalled all the files for Apple Mobile Services and rewrote the registry files for it all copied from a working computer. None of it works.
And I don't really care about the disc drive issue, just the other half. The registry walk through works to get the error to go away for the disc drive, but then it screws up the drive's driver and it won't work at all anyway. I don't mind clicking through that error each time and using a different program to burn. But I do need iTunes to sync my phone.

Similar Messages

TS1538 "itunes requires a newer version of apple mobile device support. Please uninstal both apple mobile device support and itunes and then reinstall itunes." I have done this 3 times!!!

I have just installed the new version of itune (11.1) and it keeps coming up with this message. "itunes requires a newer version of apple mobile device support. Please uninstall both apple mobile device support and itunes and then reinstall itunes." I have done this step 3 times, while following the support steps on how to fully remove all itunes and related programs. I keep getting the same issue.
Also, my computer recognizes my phone but itunes wont. When I try to do a driver update according to the support page it keeps telling me that "The folder specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with windows x64- based systems." On the support page it also suggests trying an alternate folder (program files(x86)/common files/ apple/ mobile device software/ drivers) That doesn't work either.
I am getting extremely frustrated.... Can someone PLEASE help!!!!
I also just upgraded my phone from and iphone4 to an iphone 5c.

many thanks. That's also useful to know.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does an iTunes install go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

IPad - Windows Vista unable to locate Apple Mobile Device (Recovery Mode)

Hey everyone , I am at my wits end trying to fix this problem . Having spent hours and hours researching a solution I am no closer to finding a resolution.
The problem began during a software update last week ( I have an original iPad , prior to this I had used it on my PC for nearly 12 months without issue).
During the software update it started coming up with a "Found New Hardware Apple Mobile Device Recovery mode" then "Browse for Driver software" , so I direct it to C:ProgrammeFiles\Apple\Mobile Device Support\Driver etc .... however it still cant locate it.
Now - the iPad is stuck in Recovery Mode. It has been nearly a week now.
Here is what Ive tried
Confirmed Apple Mobile USB installed and working
Followed the Apple Support prompts re drivers to a tee
Tried manual update of Driver
Updated to latest iTUNES
Uninstalled then reinstalled driver
Read post after post on "similar" issues
Nothing is helping
Please , please , please , pleeeeeeeeeease can you guys help ?
Please note following
My iPOD Classic is recognised fine by my PC and is 100% working
I havnt completely deleted itunes then reinstalled because post after post tells me this doesnt fix this particular issue
During the software update initially it was coming up with a 604 error / Restore as well as the Driver issue , now my ipad is not recognised at all by Windows
Yes - I could take it too another PC to restore , but I want it synced to my PC and ITUNES library
I feel I'm no Computer Dummy , but this one is a total head scratcher
Heeeeeeeeeeeeeeeeeeeeeelp !!!!!!!!!!

Fixed.
Took iPAD to Apple store who restored back to factory setting.
Brought home and it synced fine
Back up and running
Diagnosis ? probably some soft ware update glitch
Lesson ? - dont waste your time reinstalling Itunes for this problem

Just downloaded ios7 and when i connect to the lastest version of itunes a pop up saying "itunes requires a newer version of apple mobile device support please uninstall both apple mobile device support and itunes than install itunes again"

need help syncing my iphone to itunes

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

HT1926 Windows could not start the Apple Mobile Device service on iTunes install

Trying to install the latest update to iTunes on Wind 7 x64 box... Died during installation with error "Service 'Apple Mobile Device' failed to start... havee uninstalled itunes and am running a fresh install as Administrator... Get the same message...
Tried to start the Mobile Device service from computer>manage>services but recieve the error 'Windows could not start the AppleMobile... Error 1053 The service did not respond to the start or conrol request in a timely fashion..
Any ideas??? thanks.............

Hello thezerfi,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
Close iTunes and disconnect the iPhone, iPad, or iPod touch.
Click the Windows Start button .
In the Start Search field type Services.
In the Programs section of the search results, Click "Services".
Select Apple Mobile Device and click Stop the service as shown below:
After the service has stopped, click Start the service.
After the Apple Mobile Device service has started again, open iTunes and connect the device.
Best of luck,
Mario

Apple mobile device support failling itunes install

how do i get the mobile device support to install because it make itunes failing because i went to show package contents on the itunes 9.2 dmg which i downloaded from the apple site and i clicked on apple mobile device support i get this
Jul 15 00:27:13 /System/Library/PrivateFrameworks/PackageKit.framework/Resources/shove[2796]: [source=file] failed _RelinkFile(/var/folders/zz/zzzivhrRnAmviuee+++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/System/Library/PrivateFrameworks/DeviceLink.f ramework/Versions/A/_CodeSignature/CodeResources, /System/Library/PrivateFrameworks/DeviceLink.framework/Versions/A/_CodeSignatur e/CodeResources): Operation not permitted
Jul 15 00:27:13 installd[2789]: PackageKit: Install Failed: (null)\nError Domain=PKInstallErrorDomain Code=120 UserInfo=0x1001b3ab0 "An unexpected error occurred while moving files to the final destination." Underlying Error=(Error Domain=NSPOSIXErrorDomain Code=1 "The operation couldn’t be completed. Operation not permitted") {\n NSLocalizedDescription = "An unexpected error occurred while moving files to the final destination.";\n NSUnderlyingError = "Error Domain=NSPOSIXErrorDomain Code=1 \"The operation couldn\U2019t be completed. Operation not permitted\"";\n arguments = (\n "-f",\n "-s",\n "/var/folders/zz/zzzivhrRnAmviuee+++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root",\n "/"\n );\n}
Jul 15 00:27:14 Installer[2757]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Jul 15 00:27:14 Installer[2757]: Displaying 'Install Failed' UI.
Jul 15 00:27:14 Installer[2757]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

Do a Software Update from the System prefs panel. My new MBP would not recognize my iPod touch or iPhone. There was additional file that needed to be installed.
MJ

Itouch verson 3.0 (7A341) unable to start Apple Mobile Device Support .

can someone help ? i spent my 6 hours figuring this out . i googl-ed everything all the solutions it still wouldn't work :/
services thingy stuff , change to automatic , done that already . still could not start it says .
"The Apple Mobile device service on Local area connection started and then stopped . some services stop automatically if they are not in use by other services or programs"
i really hope someone can help me out . reinstalling and installing , done that 30 times . >_<

This one is tough to diagnose. Can you try another cable and/or another USB port on the same computer and see if the situation repeats itself? Also, if you have an opportunity then try connecting your iPod on another computer and see if works. The purpose would be to eliminate the iPod Touch as the cause vs the computer/iTunes being the cause.
Axel F.

Unable to load Apple mobile device

"Apple Mobile device errors"
Says im missing MSVCR80.dll and need to reload itunes, but keep getting the same error.

Uninstall your existing copy of iTunes. Delete any copies of the iTunesSetup.exe (or iTunes64Setup.exe) installer files from your downloads areas for your web browsers and download a fresh copy of the iTunes installer from the Apple website:
http://www.apple.com/itunes/download/
(The current build of the 11.1.4.62 installer was changed a few days ago, which fixed the bulk of the reports of MSVCR80.dll/R6034/APSDaemon.exe/Error-7/AMDS-could-not-start trouble ... but the build number on the installer was not changed. So we're trying to make sure you do the reinstall using a "new good" 11.1.4.62 installer instead of an "old bad".)
Does the install with the new copy of the installer go through properly? If so, does that clear up the error message?
If you still have the same error messages cropping up, then try the procedures from the following user tip:
Troubleshooting issues with iTunes for Windows updates

Windows 7 is not allowing me to install Apple Mobile Service Support with iTunes. Help?

I'm using a Windows 7 brand new computer. Im able to install iTunes correctly, but I have an iPhone and the Apple Mobile Device Service Support will not install. I need that software in order to sync my phone. So far I have extracted the files and tried to install the service separately, and it couldnt because my system "has not been modified". Please help! I need my phone synced ASAP!

Thanks for taking the time to respond and for doing it so quickly!!
Oh wait, that article is incorrect for what I need it for. I probably should've clarified. I still have the old computer, but I don't want to have to continue using it.

Problem installing Apple Mobile Device Support with iTunes 11.1

I am running Windows 8 and was running the previous version of iTunes along with support for my iPad2, iPhone4s and iPhone5. Everything was working perfectly.
Yesterday, I performed the OTA upgrade of ios7 on my iPhone5. When I connected the phone to my PC, iTunes said that I needed to upgrade to 11.1. So I did, except that it rolled back saying that it was unsuccessful and to try again. I then downloaded the standalong iTunes64 installer. The new version of iTunes installed, however the Mobile Device Support was not working. iTunes did not recognize the phone and Windows device manager showed a driver problem.
So, I then followed the instructions in http://support.apple.com/kb/HT1923 to uninstall all things Apple from my PC. I then rebooted/reinstalled. Same thing happened. I uninstalled everything a second time, and then went thru the registry searching for "apple" and "mobile device" and removed all references. This took a while. I rebooted and reinstalled once again. Same thing once more. I then extracted the files from the iTunes64 installation exe and attempted to install just the mobiledevicesupport.msi. It keeps rolling back with an unspecified error. The error code in the Windows event log is 1603.
I then unpacked the mobiledevicesupport.msi file, went to device manager and told it to find the driver, pointing it directly at the new driver files. No good, I get some "operation not supported" type message.
I am out of things to try. Any ideas would be appreciated. Thanks.

So, all is done!
With the "Microsoft Windows Installer CleanUp utility installer file (msicuu2.exe)"
I could clean uninstall the "Apple Mobile Device Support".
Hope, this will help other people.
(o: andreas

Unable to Synch - "Apple Mobile Device Not Started"

I am trying to synch my iPhone and my iPad to iTunes. I connect to the computer and open iTunes. I get a message that says: "The iPhone (or iPad - I get the same message with either device) cannot be used because the Apple Mobile Device is not started."
I have successfully synched both my iPhone and my iPad to iTunes lots of times before. I never got this message before. Of course, when that message comes up, it's game over - iTunes will not recognize my device and so it is impossible to synch.
What steps do I need to take to get through this problem?

Thanks! AFTER posting this basic question, I did what I should have done in the first place and serached it out. Of course there is all kinds of info on what to do - I did it, problem fixed. Frankly, I am a little embarrassed. I should have searched first.
Anyway, thanks for posting what you did.

Unable to uninstall Apple mobile device support

Hello,
I'm having big troubles with my Itunes, and more exactly with apple mobile device support.
I tried to uninstall every programmes of itunes (itunes, quick-time, apple mobile, bonjour...) to reinstall it.
I can't uninstall apple mobile device support. It won't disappear from the "programmes and applications". And the option "repair" doesn't work also. And every time i try to reinstall itunes it failed because of apple mobile device installation.
When i'm on my desk, the service apple mobile device is stopped, and when i try to start it, the computer can't reach access, and said something like "error 1053" or "can't access to sthe service". So i think that Apple mobile device support is the key of the problem, but i don't know how to fix it.
I'm a bit desperate because i didn't found anywhere some solutions, so if someone has, i will be very very grateful.
Thanks You

Others might find this process useful for issues with iTunes 11.1.4.62....
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Unable to uninstall Apple mobile device support from Programs and features using Windows 7 on PC.

I've uninstalled all Apple software and reinstalled iTunes but everytime I try to connect my device to the PC I get a message saying to uninstall iTunes and AMDS but the AMDS is not uninstalling properly even after I've cleared iTunes from Program files and tried stop/starting AMDS through administrator tools.
Help please.

Others might find this process useful for issues with iTunes 11.1.4.62....
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

New iTunes update won't open. First it said Apple Mobil Device failed to start. So I Stopped then Started Apple Mobil Device. Now iTunes still won't load. Tells me MSVCR80.dll was not found. Wants me to reinstall app. Will I lose all my music?

Current iTunes update won't load. Tells me MSVCR80.dll was not found. Wants me to reboot. If I reboot, will I lose my music?

Hi DDay@55,
Thanks for visiting Apple Support Communities.
To resolve this error, I recommend completely removing and reinstalling iTunes and all of its related components using these steps:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
You can find the article with these steps and more information here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
This process should not affect any music or content on your computer, but you may want to
back up your iTunes library by copying to an external hard drive.
Best,
Jeremy

Itunes says "Itunes requires a new version of Apple Mobile Device Support . Please uninstall both Apple mobile device support and Itunes, then install Itunes again." I have did this and Itunes still continues to say this multiple times. Please help me!

My ipod wont connect to Itunes!

Try removing and reinstalling all the Apple software by:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

Unable to install Apple Mobile, during a fressh iTunes install to XP

Similar Messages

Maybe you are looking for