Unable to install BBLink under Win 8.1 wheras I succeeded to install under win7 at another laptop!

I am not able to install the BB Link at my laptop using Win 8.1 64x, wheras I was successfull on another laptop using win 7 32x ?
Is the available BB Link sw compatible with Win 8.1 64x? I am not sure if the required Visual C+ for the win 8.1 64x laptop was installed correctly. The installation of the required Visual C+ version for the win 7 32x laptop I could observe. How to find out?
Solved!
Go to Solution.

Imagine: I had a good day!! I contacted the help desk of my lenovo touch 3000 laptop.They guided me how to re-install windows 8.1. Preferred mode: without using the recovery disc, without recovery of user data. After re-installing all additional software like anti-virus -, office 2013, webcam etc. all went fine.I downloaded and installed BBLink and visual C+++ and got immediate access to my Bb Z30 smartphone data. Fellow ladies and gentlemen BB users:thanks for all your good and prompt advices!! Over-and-out.

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