Unable to install Blackberry Desktop Manager on Windows 8

Hi Team,
Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
I did not get any software CD with the phone hence downloaded the software from 
http://us.blackberry.com/software/desktop.html
and when I try to install I get the following error,
I do not understand this issue can any one help me on this.
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    > NSC Volunteer Sysop
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    >
    > Novell does not monitor these forums officially.
    > Enhancement requests for all Novell products may be made at
    > http://support.novell.com/enhancement
    >
    > Using VA 5.51 build 315 on Windows 2000 build 2195
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    Occam's Razor nearly always applies when troubleshooting technology issues!
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    PIN: C0001B7B4   Display/Scan Bar Code
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    Copyright © Microsoft Corporation. All rights reserved.
    Portions of this software are based in part on the work of the Independent JPEG Group.

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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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    Occam's Razor nearly always applies when troubleshooting technology issues!
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    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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  • Tips for getting BlackBerry Desktop Manager to detect the BlackBerry smartphone!

    Here are a few tips that may help if your PC is unable to detect your BlackBerry smartphone!
    1.    Install the desktop manager software – when installing the Desktop Manager software that came with your device be sure to Not have the BlackBerry connected to the computer during this process.
    2.    Always use the USB ports from the back of the computer; never use a USB hub or a docking station USB port.
    3.    If you have another UBS cable you can try doing that to make sure it is not the cable causing the issue.
    4.    If you are using a laptop computer disable the power management settings. 
        a.    For Windows-XP and Vista do the following to disable power management on the USB ports
            i.     On the computer, right-click My Computer and select Properties.
            ii.    Click the Hardware tab, and then click Device Manager.
            iii.    Expand Universal Serial Bus controllers.
            iv.    Right-click the USB Root Hub and select Properties.
            v.     Click the Power Management tab, and clear the Allow the computer to turn off this device to save power check box.
            vi.    Click OK.
            vii.    Repeat steps i. through vi. for each USB Root Hub listed in BlackBerry Device Manager.
    5.    If you have uninstalled and reinstalled the Desktop Manager Software trying using the following knowledge base article to do a “clean uninstall” of the software. http://www.blackberry.com/btsc/KB02206
    6.    The existing USB driver installed is for an earlier model of the BlackBerry smartphone.
        a.    Manually upgrade the USB driver for the BlackBerry smartphone by completing the following steps:
            i.     Right-click My Computer and select Properties > Hardware > Device Manager.
            ii.     Under Universal Serial Bus Controllers, verify that the BlackBerry smartphone is found.
            iii.    If an exclamation mark is displayed, right-click the BlackBerry smartphone and select Update Driver.
            iv.    If the Hardware Update Wizard prompts you to use Windows Update, select No not this time and click Next.
            v.     Choose Install from a list or specific location and click Next.
            vi.    Choose Don't search. I will choose the driver to install and click Next.
            vii.    Click Have Disk and then choose Browse.
            viii.   Browse to C:\Program Files\Common Files\Research In Motion\USB Drivers.
            ix.    Double-click on RimUsbNT.inf, click OK, and then click Next.
    7.    If you have another PC try using that PC to see if you able to get the device connected
    8.    If you do not have another PC then try creating a new user account on the PC and then install the Desktop Manager software on that new profile.
    -SR
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

    There is also some great info in the below thread 
    http://supportforums.blackberry.com/t5/BlackBerry- Desktop-Software/Desktop-Manager-quot-disconnected -quot-and-I-can-t-get-rid-of/m-p/506238/highlight/ false#M16105
    -SR
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Cannot completely uninstall BlackBerry Desktop Manager 4.6

    Whenever I try to uninstall the BlackBerry Desktop Manager 4.6,
    I get window that is looking for the BlackBerry Desktop Messenger.msi file in c:\Temp\<something>
    I downloaded the latest 4.6 from the BlackBerry website, unzipped it and then point to the msi in there.
    I get a message that says this is not the correct msi file for this application.
    The latest version is B027 and I might have installed an earlier version.
    Any thoughts on how to get this completely uninstalled.
    Reason is I cannot install 4.6 or 4.7 because it first wants to complete the uninstall.
    Further I cannot download the Webex client as it also is looking for this uninstall to complete.
    Any help is appreciated.

    prabhakarvkp wrote:
    I am unable to do as you have mentioned how to do the Uninstall from control panel. I am looking for option which it will uninstall using some clean wipe.
    As accidently i have deleted the program files which i was used D Drive as the path which installation now in add and remove programs showing but unable to uninstall as few files is missing. I tried using Registry entry with deleting Research in Motion folder in C Drive and registry also. but still unable to uninstall as it is showing in add remove programs. I was used Desktop Manager as 6.1 version in Win 7 64Bit OS.
    Regards,
    Hi and Welcome to the Forums!
    It sounds like you've got some real PC-level problems there...with all that you've done, I honestly don't know what to advise you at this internet-distance. I do know that, in the past, others have gotten into the same situation you are in and have would up totally reloading their PC OS from scratch in order to clean things up. I hope you don't have to go to that extent. But, several of your statements cause me to have questions...
    prabhakarvkp wrote:
    I am unable to do as you have mentioned how to do the Uninstall from control panel. I am looking for option which it will uninstall using some clean wipe.
    You can or cannot do the uninstall from the Control Panel? I cannot tell from what you've said. The clean uninstall is documented in the prior-linked KB.
    prabhakarvkp wrote:
    As accidently i have deleted the program files which i was used D Drive as the path which installation now in add and remove programs showing but unable to uninstall as few files is missing. 
    Yup...you've created quite a problem there...you might try re-installing the software, in repair mode (if such is offered), and then perhaps you'll be able to uninstall.
    prabhakarvkp wrote:
    I tried using Registry entry with deleting Research in Motion folder in C Drive and registry also. but still unable to uninstall as it is showing in add remove programs.
    Again, is it or is it not showing in add/remove programs? I cannot tell from what you've said...
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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