Unable to install Cisco Connect

I am trying to install Cisco Connect for my E1000 but I get the following error each attempt
"An HNAP Call to the device failed for unknown reasons"
I've already updated the router to 2.1 version of the Firmware.
Full Details
Error code: 82BD0305
Error description: An HNAP call to the device failed for an unknown reason.
Model name: unknown
Model number: E1000
Serial number: unknown
Firmware version: unknown
Operating system: Windows 7 SP 1
Software version: 1.3.11069.2
Connection type (WAN): unknown
IP address (LAN): unknown
IP address (WAN): unknown
Computer IP address: 192.168.1.132

Did you use the setup cd that came w/ the router? If yes, how about you download the one that is on the cisco's support site. If that won't work still, setup the router manually. This link should help you: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=93d3d72ddaad4d01b2f9da5d51eaf0d4_Setting_Up_your_L...
Btw, are you trying to setup the router manually or the router is already working and you just want to install the Cisco Connect software?

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Can I install 'Cisco connect' software on more than one PC in the network?

Can I install 'Cisco connect' software on more than one PC in the network? Do multiple installs conflict? Who did try this before?

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Hello all,
I've installed the cisco connect software on my laptop because I thougt it was only for the installation of the router. But now I found that you can also change settings with the software.
So I want to install the software on my desktop pc. But everytime I start up the software it wants to set up my router for the first use.
Isn't is possible to install the software on multiple computers?
Greetings,
Timo

msgBldr wrote:
I'm also interested in a solution.
tia... Bob
I was interested in installing this utility on more than on PC at home so I called Cisco tech support. Let me tell you Cisco's customer service quality is not what it used to be. The rude representative who I ended up talking to said, I cannot install Cisco Connect on more than one PC. Then she kept telling me my free tech support 90 day period is over. Once I heard that, I forgot why I'd called them in the first place as it hasn't been even 30 days since I bought the router.
Anyways, next day I tried to chat with Cisco support. First person said I can then since I had lost my confidence, I chatted again and this time the second person I chatted with told me "YES you can install it on more than one PC". Honestly, I don't trust them and have to continue my research. I am very interested in the answer.

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Hi.
I have a cisco 2951 router with SRE-700 module and i want to install CUE on it. My router IP configuration is as follows:
interface GigabitEthernet0/0
ip address 10.200.190.225 255.255.0.0
duplex auto
speed auto
interface SM1/0
ip unnumbered GigabitEthernet0/0
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ip route 10.200.190.226 255.255.255.255 SM1/0
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cue-installer.sme.8.5.1
cue-vm-ar_SA-langpack.sme.8.5.1.prt1
cue-vm-en_US-langpack.sme.8.5.1.prt1
cue-vm-full-k9.sme.8.5.1.prt1
cue-vm-installer-k9.sme.8.5.1.prt1
cue-vm-k9.sme.8.5.1.key
cue-vm-k9.sme.8.5.1.pkg
cue-vm-k9.sme.8.5.1.pkg.install.sre
cue-vm-k9.sme.8.5.1.pkg.install.sre.header
cue-vm-langpack.sme.8.5.1.pkg
i enter the following command
service-module sm 1/0 install url ftp://<ip>/cue-vm-k9.sme.8.5.1.pkg
installation starts. last message i got is "service module reset due to an error unable to install"
Can anybody help on this?
Regards

Here is the output while installing CUE
TSC-VM#service-module sm 1/0 install url
*Mar 23 07:26:33.501: %SM_INSTALL-6-INST_RBIP: SM1/0 recei$ule sm 1/0 install url ftp://192.168.231.77/cue-vm-k9.sme.8.5.1.pkg
Proceed with installation? [no]: yes
Loading cue-vm-k9.sme.8.5.1.pkg.install.sre !
[OK - 22313/4096 bytes]
Following languages are available for installation.
#       SKU    Language Code           Language Name
1       ITA         it_IT          CUE Voicemail Italian
2       ESP         es_ES          CUE Voicemail European Spanish
3       ENU         en_US          CUE Voicemail US English
4       FRA         fr_FR          CUE Voicemail European French
5       ESO         es_CO          CUE Voicemail Latin American Spanish
6       ESM         es_MX          CUE Voicemail Mexican Spanish
7       ARA         ar_SA          CUE Voicemail Arabic
8       NLD         nl_NL          CUE Voicemail Dutch
9       SVE         sv_SE          CUE Voicemail Swedish
10       NOR         no_NO          CUE Voicemail Norwegian
11       FRC         fr_CA          CUE Voicemail Canadian French
12       PTG         pt_PT          CUE Voicemail Portuguese
13       TUR         tr_TR          CUE Voicemail Turkish
14       HUN         hu_HU          CUE Voicemail Hungarian
15       ENG         en_GB          CUE Voicemail UK English
16       DEU         de_DE          CUE Voicemail German
17       DAN         da_DK          CUE Voicemail Danish
18       PTB         pt_BR          CUE Voicemail Brazilian Portuguese
19       KOR         ko_KR          CUE Voicemail Korean
20       CHS         zh_CN          CUE Voicemail Mandarin Chinese
21       JPN         ja_JP          CUE Voicemail Japanese
22       RUS         ru_RU          CUE Voicemail Russian
23       HBR         iw_IL          CUE Voicemail Hebrew
You can install upto 5 language(s) on this platform.
Please select the language(s) you want to install by entering the language number(s)
Languages can be entered as comma separated or space separated list
Example: 1,3 would select 'Italian' and 'US English'
Enter languages:3, 7
Following languages will be installed on the system:
CUE Voicemail US English
CUE Voicemail Arabic
Do you want to continue with the selected options?(y/n):y
input string: lang=no=2,CUE Voicemail US English,CUE Voicemail Arabic
TSC-VM#
*Mar 23 07:27:03.105: %SM_INSTALL-6-INST_RESET: SM1/0 is reset for software installation.
*Mar 23 07:27:42.493: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration Request
*Mar 23 07:27:42.497: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Mar 23 07:27:49.197: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Mar 23 07:28:00.877: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Mar 23 07:28:05.921: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Mar 23 07:28:35.380: Delivery Ack could not be sent due to lack of buffers
*Mar 23 07:28:46.764: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Validating package signature ....
*Mar 23 07:28:46.904: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Parsing package manifest files ....
*Mar 23 07:28:49.172: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Validating package signature ....
*Mar 23 07:28:50.012: %SM_INSTALL-6-INST_FAIL: SM1/0 is reset due to Unable to install. Please try again.
TSC-VM#service-module sm 1/0 status
Service Module is Cisco SM1/0
Service Module supports session via TTY line 67
Service Module is trying to recover from error
Service Module heartbeat-reset is enabled
Service Module status is not available
No install/uninstall in progress
My FTP Log is as follows
#Software: Microsoft Internet Information Services 5.1
#Version: 1.0
#Date: 2011-03-23 07:25:44
#Fields: time c-ip cs-method cs-uri-stem sc-status
07:25:44 10.200.190.222 [1]USER anonymous 331
07:25:44 10.200.190.222 [1]PASS [email protected] 230
07:25:46 10.200.190.222 [1]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre 426
07:25:46 10.200.190.222 [1]QUIT - 426
07:25:46 10.200.190.222 [2]USER anonymous 331
07:25:46 10.200.190.222 [2]PASS [email protected] 230
07:25:49 10.200.190.222 [2]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre 226
07:25:49 10.200.190.222 [2]QUIT - 226
07:26:43 10.200.190.222 [3]USER anonymous 331
07:26:43 10.200.190.222 [3]PASS [email protected] 230
07:26:45 10.200.190.222 [3]sent /cue-vm-k9.sme.8.5.1.key 226
07:26:45 10.200.190.222 [3]QUIT - 226
07:26:45 10.200.190.222 [4]USER anonymous 331
07:26:46 10.200.190.222 [4]PASS [email protected] 230
07:26:48 10.200.190.222 [4]sent /cue-vm-k9.sme.8.5.1.key 226
07:26:48 10.200.190.222 [4]QUIT - 226
07:26:50 10.200.190.222 [5]USER anonymous 331
07:26:50 10.200.190.222 [5]PASS [email protected] 230
07:26:52 10.200.190.222 [5]sent /cue-installer.sme.8.5.1 426
07:26:52 10.200.190.222 [5]QUIT - 426
07:26:52 10.200.190.222 [6]USER anonymous 331
07:26:52 10.200.190.222 [6]PASS [email protected] 230
07:27:00 10.200.190.222 [6]sent /cue-installer.sme.8.5.1 226
07:27:00 10.200.190.222 [6]QUIT - 226
07:27:02 10.200.190.222 [7]USER anonymous 331
07:27:02 10.200.190.222 [7]PASS [email protected] 230
07:27:04 10.200.190.222 [7]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre.header 226
07:27:04 10.200.190.222 [7]QUIT - 226
07:27:04 10.200.190.222 [8]USER anonymous 331
07:27:04 10.200.190.222 [8]PASS [email protected] 230
07:27:06 10.200.190.222 [8]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre.header 226
07:27:06 10.200.190.222 [8]QUIT - 226
07:27:06 10.200.190.222 [9]USER anonymous 331
07:27:07 10.200.190.222 [9]PASS [email protected] 230
07:27:09 10.200.190.222 [9]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre 426
07:27:09 10.200.190.222 [9]QUIT - 426
07:27:09 10.200.190.222 [10]USER anonymous 331
07:27:10 10.200.190.222 [10]PASS [email protected] 230
07:27:11 10.200.190.222 [10]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre 226
07:27:11 10.200.190.222 [10]QUIT - 226
07:27:47 10.200.190.223 [11]USER anonymous 331
07:27:47 10.200.190.223 [11]PASS [email protected] 230
07:27:47 10.200.190.223 [11]sent /cue-vm-k9.sme.8.5.1.pkg 226
07:27:47 10.200.190.223 [11]sent /cue-vm-k9.sme.8.5.1.pkg 226
07:27:47 10.200.190.223 [11]QUIT - 226
07:27:48 10.200.190.223 [12]USER anonymous 331
07:27:48 10.200.190.223 [12]PASS [email protected] 230
07:27:48 10.200.190.223 [12]sent /cue-vm-langpack.sme.8.5.1.pkg 226
07:27:49 10.200.190.223 [12]sent /cue-vm-langpack.sme.8.5.1.pkg 226
07:27:49 10.200.190.223 [12]QUIT - 226
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Yesterday is history. Tomorrow is mystery. Today is a gift.

Unable to install Cisco Connect

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