Unable to install Cisco Prime 4.2.1
Hello @ all,
i´m trying to install Cisco Prime 4.2.1 but i´m getting following error.
Can someone give me a hint why the installation failes?
Thank you.
Regards,
Chris
Nevermind. I first have to install 4.2
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I'm trying to install Cisco Prime 4.2 on Windows Server 2008 R2. While initiating the installation, message box "Error: csv not found" appears, and the installation terminates.
Is there any csv template need to be copied at any location before hand?Are you installaing LMS 4.2.4 directly ?
Looking at the error ,it looks like ...
If yes then you need to follow the below path:
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Can i install Cisco prime infrastructure 1.3 with 1.1 license.
Can i install Cisco prime infrastructure 1.3 with 1.1 license.To be more precise it will be fresh installation
but the licenses I have is of 1.1.As per my overview from Cisco prime Infrastructure 1.2 NCS and NCS(WAN)
has been bundled into one service.But both were seperate entities in Cisco Prime Infrastructure 1.1.It doesn't matter if you want to make a new installation or an upgrade. The questions is the license.
The base license is necessary for network management nodes (devices). But to get updates for your system you need the additional to your Base License the Lifecycle License (which can be ordered for 12, 24 or 36 months).
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Hi all,
i want to install cisco prime 2.1 using the physical appliance ISO File on a new empty HP Server, because we have no vmware environment.
After booting from the ISO File I receive the error "connot find kickstart file on cdrom". Because of this I am not able to install the software.
I have loaded the ISO image two times from cisco, so im pretty shure that the images is not broken.
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Unable to install Cisco Unity Express 8.5.1 on SRE-700
Hi.
I have a cisco 2951 router with SRE-700 module and i want to install CUE on it. My router IP configuration is as follows:
interface GigabitEthernet0/0
ip address 10.200.190.225 255.255.0.0
duplex auto
speed auto
interface SM1/0
ip unnumbered GigabitEthernet0/0
service-module fail-open
service-module ip address 10.200.190.226 255.255.0.0
service-module ip default-gateway 10.200.190.225
ip route 10.200.190.226 255.255.255.255 SM1/0
and i have the following files in my FTP directory. Languages needed English and Arabic
cue-installer.sme.8.5.1
cue-vm-ar_SA-langpack.sme.8.5.1.prt1
cue-vm-en_US-langpack.sme.8.5.1.prt1
cue-vm-full-k9.sme.8.5.1.prt1
cue-vm-installer-k9.sme.8.5.1.prt1
cue-vm-k9.sme.8.5.1.key
cue-vm-k9.sme.8.5.1.pkg
cue-vm-k9.sme.8.5.1.pkg.install.sre
cue-vm-k9.sme.8.5.1.pkg.install.sre.header
cue-vm-langpack.sme.8.5.1.pkg
i enter the following command
service-module sm 1/0 install url ftp://<ip>/cue-vm-k9.sme.8.5.1.pkg
installation starts. last message i got is "service module reset due to an error unable to install"
Can anybody help on this?
RegardsHere is the output while installing CUE
TSC-VM#service-module sm 1/0 install url
*Mar 23 07:26:33.501: %SM_INSTALL-6-INST_RBIP: SM1/0 recei$ule sm 1/0 install url ftp://192.168.231.77/cue-vm-k9.sme.8.5.1.pkg
Proceed with installation? [no]: yes
Loading cue-vm-k9.sme.8.5.1.pkg.install.sre !
[OK - 22313/4096 bytes]
Following languages are available for installation.
# SKU Language Code Language Name
1 ITA it_IT CUE Voicemail Italian
2 ESP es_ES CUE Voicemail European Spanish
3 ENU en_US CUE Voicemail US English
4 FRA fr_FR CUE Voicemail European French
5 ESO es_CO CUE Voicemail Latin American Spanish
6 ESM es_MX CUE Voicemail Mexican Spanish
7 ARA ar_SA CUE Voicemail Arabic
8 NLD nl_NL CUE Voicemail Dutch
9 SVE sv_SE CUE Voicemail Swedish
10 NOR no_NO CUE Voicemail Norwegian
11 FRC fr_CA CUE Voicemail Canadian French
12 PTG pt_PT CUE Voicemail Portuguese
13 TUR tr_TR CUE Voicemail Turkish
14 HUN hu_HU CUE Voicemail Hungarian
15 ENG en_GB CUE Voicemail UK English
16 DEU de_DE CUE Voicemail German
17 DAN da_DK CUE Voicemail Danish
18 PTB pt_BR CUE Voicemail Brazilian Portuguese
19 KOR ko_KR CUE Voicemail Korean
20 CHS zh_CN CUE Voicemail Mandarin Chinese
21 JPN ja_JP CUE Voicemail Japanese
22 RUS ru_RU CUE Voicemail Russian
23 HBR iw_IL CUE Voicemail Hebrew
You can install upto 5 language(s) on this platform.
Please select the language(s) you want to install by entering the language number(s)
Languages can be entered as comma separated or space separated list
Example: 1,3 would select 'Italian' and 'US English'
Enter languages:3, 7
Following languages will be installed on the system:
CUE Voicemail US English
CUE Voicemail Arabic
Do you want to continue with the selected options?(y/n):y
input string: lang=no=2,CUE Voicemail US English,CUE Voicemail Arabic
TSC-VM#
*Mar 23 07:27:03.105: %SM_INSTALL-6-INST_RESET: SM1/0 is reset for software installation.
*Mar 23 07:27:42.493: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration Request
*Mar 23 07:27:42.497: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Mar 23 07:27:49.197: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Mar 23 07:28:00.877: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Mar 23 07:28:05.921: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Mar 23 07:28:35.380: Delivery Ack could not be sent due to lack of buffers
*Mar 23 07:28:46.764: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Validating package signature ....
*Mar 23 07:28:46.904: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Parsing package manifest files ....
*Mar 23 07:28:49.172: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Validating package signature ....
*Mar 23 07:28:50.012: %SM_INSTALL-6-INST_FAIL: SM1/0 is reset due to Unable to install. Please try again.
TSC-VM#service-module sm 1/0 status
Service Module is Cisco SM1/0
Service Module supports session via TTY line 67
Service Module is trying to recover from error
Service Module heartbeat-reset is enabled
Service Module status is not available
No install/uninstall in progress
My FTP Log is as follows
#Software: Microsoft Internet Information Services 5.1
#Version: 1.0
#Date: 2011-03-23 07:25:44
#Fields: time c-ip cs-method cs-uri-stem sc-status
07:25:44 10.200.190.222 [1]USER anonymous 331
07:25:44 10.200.190.222 [1]PASS [email protected] 230
07:25:46 10.200.190.222 [1]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre 426
07:25:46 10.200.190.222 [1]QUIT - 426
07:25:46 10.200.190.222 [2]USER anonymous 331
07:25:46 10.200.190.222 [2]PASS [email protected] 230
07:25:49 10.200.190.222 [2]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre 226
07:25:49 10.200.190.222 [2]QUIT - 226
07:26:43 10.200.190.222 [3]USER anonymous 331
07:26:43 10.200.190.222 [3]PASS [email protected] 230
07:26:45 10.200.190.222 [3]sent /cue-vm-k9.sme.8.5.1.key 226
07:26:45 10.200.190.222 [3]QUIT - 226
07:26:45 10.200.190.222 [4]USER anonymous 331
07:26:46 10.200.190.222 [4]PASS [email protected] 230
07:26:48 10.200.190.222 [4]sent /cue-vm-k9.sme.8.5.1.key 226
07:26:48 10.200.190.222 [4]QUIT - 226
07:26:50 10.200.190.222 [5]USER anonymous 331
07:26:50 10.200.190.222 [5]PASS [email protected] 230
07:26:52 10.200.190.222 [5]sent /cue-installer.sme.8.5.1 426
07:26:52 10.200.190.222 [5]QUIT - 426
07:26:52 10.200.190.222 [6]USER anonymous 331
07:26:52 10.200.190.222 [6]PASS [email protected] 230
07:27:00 10.200.190.222 [6]sent /cue-installer.sme.8.5.1 226
07:27:00 10.200.190.222 [6]QUIT - 226
07:27:02 10.200.190.222 [7]USER anonymous 331
07:27:02 10.200.190.222 [7]PASS [email protected] 230
07:27:04 10.200.190.222 [7]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre.header 226
07:27:04 10.200.190.222 [7]QUIT - 226
07:27:04 10.200.190.222 [8]USER anonymous 331
07:27:04 10.200.190.222 [8]PASS [email protected] 230
07:27:06 10.200.190.222 [8]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre.header 226
07:27:06 10.200.190.222 [8]QUIT - 226
07:27:06 10.200.190.222 [9]USER anonymous 331
07:27:07 10.200.190.222 [9]PASS [email protected] 230
07:27:09 10.200.190.222 [9]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre 426
07:27:09 10.200.190.222 [9]QUIT - 426
07:27:09 10.200.190.222 [10]USER anonymous 331
07:27:10 10.200.190.222 [10]PASS [email protected] 230
07:27:11 10.200.190.222 [10]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre 226
07:27:11 10.200.190.222 [10]QUIT - 226
07:27:47 10.200.190.223 [11]USER anonymous 331
07:27:47 10.200.190.223 [11]PASS [email protected] 230
07:27:47 10.200.190.223 [11]sent /cue-vm-k9.sme.8.5.1.pkg 226
07:27:47 10.200.190.223 [11]sent /cue-vm-k9.sme.8.5.1.pkg 226
07:27:47 10.200.190.223 [11]QUIT - 226
07:27:48 10.200.190.223 [12]USER anonymous 331
07:27:48 10.200.190.223 [12]PASS [email protected] 230
07:27:48 10.200.190.223 [12]sent /cue-vm-langpack.sme.8.5.1.pkg 226
07:27:49 10.200.190.223 [12]sent /cue-vm-langpack.sme.8.5.1.pkg 226
07:27:49 10.200.190.223 [12]QUIT - 226
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Installing cisco prime on vmware & migrating from wcs
Hi,
We have been tasked to install prime on a vmware box then migrate from wcs, i have never done this before & was wondering if anyone has any experience in doing this way, how easy is it & if you have any docs etc?
Cheers
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Sent from Cisco Technical Support Android AppHi,
A direct upgrade from a WCS release to Prime Infrastructure 1.2 is not supported. You must first upgrade to an NCS 1.1 release, and then upgrade to Prime Infrastructure 1.2.
Please check the links below:
Cisco Prime Infrastructure Configuration Guide, Release 1.2
http://www.cisco.com/en/US/docs/wireless/prime_infrastructure/1.2/configuration/guide/tasks.html#wp1215225
Release Notes for Cisco Prime Infrastructure, Release 1.2
http://www.cisco.com/en/US/docs/net_mgmt/prime/infrastructure/1.2/release/notes/cpi_rn.html#wp73605
WCS to NCS or Prime Infrastructure?
https://supportforums.cisco.com/thread/2176121 -
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Hello,
After a successfull uninstallation of Cisco VPN version 4. I try to install Cisco VPN Client version 5.0.07.0290.
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In attachment, I add the details of the error find in the windows logs (logError.txt) and the logs generated from MSI installer in verbose mode (log2.txt).
My computer is a lenovo W500 with Windows 7 64 bits and 4 GB of memory (compliant with the Cisco VPN Client requirements).
I have administrator privileges on this computer.
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I need to use it to connect to my company network.
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Using Shrew VPN is a workaround more than a solution / answer to this issue.
You should download and run MCPR.exe first, to clean out any traces of McAfee products that conflict with Cisco VPN.
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
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Once installed, this error should go away.
If installed and you still get the error, then this means your video card is unsupported and you will not be able to use this software.
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I am trying to install Cisco Connect for my E1000 but I get the following error each attempt
"An HNAP Call to the device failed for unknown reasons"
I've already updated the router to 2.1 version of the Firmware.
Full Details
Error code: 82BD0305
Error description: An HNAP call to the device failed for an unknown reason.
Model name: unknown
Model number: E1000
Serial number: unknown
Firmware version: unknown
Operating system: Windows 7 SP 1
Software version: 1.3.11069.2
Connection type (WAN): unknown
IP address (LAN): unknown
IP address (WAN): unknown
Computer IP address: 192.168.1.132Did you use the setup cd that came w/ the router? If yes, how about you download the one that is on the cisco's support site. If that won't work still, setup the router manually. This link should help you: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=93d3d72ddaad4d01b2f9da5d51eaf0d4_Setting_Up_your_L...
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I had attach the print screen of my server version and error message.
The error message had mention that it was due to unsupport OS or terminal service.
But, i check and it show that my Window Server was the recommend version and no terminal service been enable.Hi Vincent,
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Unable to Login Cisco Prime Collaboation (10.5.1) Web GUI
Hi all,
I cound not login CPC web GUI with credentials which i have configured during installation. With same credentials i could login to CLI.
I have used "cpc-provisioning-10.5.1-320-small.ova" to install CPC.
Best Regards,
MesutHi Mesut,
What credentials u are using to login in CLI & GUI?
Did u try logging through globaladmin?
http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/10-0/quick/start/guide/Cisco_Prime_Collaboration_Quick_Start_Guide_10.html
User Accounts
For Prime Collaboration, you will be required to specify various passwords at different instances. This section is designed to help you specify appropriate passwords in several scenarios that demand your login credentials (applicable for both converged application as well as standalone Prime Collaboration Assurance and Prime Collaboration Provisioning applications).
globaladmin- is a superuser who can access both Prime Collaboration Assurance and Prime Collaboration Provisioning UI.
globaladmin password- specify this password when you configure your virtual appliance for either standalone or converged application. See Configuring the Prime Collaboration Assurance Virtual Appliance and Configuring the Prime Collaboration Provisioning Virtual Appliance. You are also required to specify this password when you login to the UI (see the Password Rules for root user and globaladmin section)
regds,
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Getting Error trying to install Cisco Prime Optical 9.6
Good Morning all,
I am having no luck trying to install CPO 9.6. I am trying to install on a Red Hat LINUX 5 machine. Install get to the pre-install checklist then fails on the oracle check, then exits the install. Here is what the error log shows.
Oracle Pre Installation Checks: for Linux
Check Minimum value of RAM allowed to install Oracle
Actual size value of RAM is 48304932 Kb that is sufficient to Install Oracle
Check the correct tmp size for Linux to install Oracle
Actual tmp size is 238785284 Kb that is sufficient to install Oracle
Check the correct oracle base disk size for Linux to install Oracle
Actual disk size for oracle base is 238785292 Kb that is sufficient to install Oracle
Check the correct OS version for Linux to install Oracle
Actual OS Version for Linux is Red Hat Enterprise Linux Server release 5 that is correct
Check the correct OS patches for Linux to install Oracle
Patch list to check: none
End of Oracle Pre Installation Checks for Linux
Oracle Pre Installation Checks: packages for Linux
The package kernel-headers is not installed
The package sysstat is not installed
The package libaio-devel is not installed
CRITICAL: The package gcc is essential
The package gcc-c++ is not installed
The package unixODBC-devel is not installed
The package libstdc++-devel is not installed
The package elfutils-libelf-devel is not installed
The package unixODBC is not installed
The package elfutils-libelf-devel-static is not installed
The package glibc-headers is not installed
End Oracle Pre Installation check of packagesLinux
I have no idea what to do next, any help would be appreciated.
Thanks,
SteveThese instructions were adapted from
http://www.confignotes.com/2011/01/how-to-add-a-repository-manually-in-rhel6/
1. Log in as root.
2. Disable SELinux from the top menu bar at System | Administration | Security Level & Firewall
3. Attach the RHEL load DVD either from the DVD drive or by attaching the iso.
4. Open a terminal.
a. # mkdir /srv/RHEL5_8
b. # cp -rpf /media/RHEL_5.8\ x86_64\ DVD/Server/* /srv/RHEL5_8
/* this takes a while. be patient. */
c. # cp /media/RHEL_5.8\ x86_64\ DVD/RPM-GPG-KEY-redhat-release /srv
/* Remember to eject the DVD, otherwise the system will try to reload RHEL at the next reboot */
5. Create “/etc/yum.repos.d/RHEL_5_8.repo” with the following contents:
[baseOS]
name=Red Hat Enterprise Linux $releasever – $basearch baseOS
baseurl=file:///srv/RHEL5_8
gpgkey= file:///srv/RPM-GPG-KEY-redhat-release
enabled=1
gpgcheck=1
[ScalableFileSystem]
name=Red Hat Enterprise Linux $releasever – $basearch ScalableFileSystem
baseurl=file:///srv/RHEL5_8
gpgkey= file:///srv/RPM-GPG-KEY-redhat-release
enabled=1
gpgcheck=1
[Workstation]
name=Red Hat Enterprise Linux $releasever – $basearch Workstation
baseurl=file:///srv/RHEL5_8
gpgkey= file:///srv/RPM-GPG-KEY-redhat-release
enabled=1
gpgcheck=1
6. Verify it works
a. # yum update
b. should be no errors
7. Update RHEL where <package name> is the name of the desired package.
a. # yum install <package name>
Before CPO can be installed, RHEL must have several packages added. See separate instructions for creating a local update repository on RHEL, then install the packages below.
+ kernel-headers
+ sysstat
+ libaio-devel
+ gcc-c++
- glibc-headers
- libstdc++-develk
+ unixODBC-devel
- unixODBC
+ elfutils-libelf-devel-static
- elfutils-libelf-devel -
Cisco Prime collaboration provisioning NCS not installed
Hi,
I have installed cisco prime collaboration provisioning which came bundled with BE6k, I am not able to access the web interface, when I ran the
show application status NCS cmd, it says application NCS not installed.
how can I install NCS, so far I am not able to find a way to install it.
please help.
thanksYou can get info by just searching on cisco.com
http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/10-0/provisioning/guide/Cisco_Prime_Collaboration_Provisioning_Guide_10/Cisco_Prime_Collaboration_Provisioning_Guide_10_chapter_01110.html -
Cisco Prime Collaboration Assurance IPPhone 3901 no serial number report
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I have installed Cisco Prime Collaboration Assurance in my office and try to create phone inventory report , so far no problem , but when i add IPPhone 3901 there no serial number in the report , I have enable web access on the phone , i can see the serial number by click the IP .
any help ?
Best Regards,
Tommy -
Cisco Prime NCS 1.3 Licensing issue
Hello,
I am installing Cisco prime NCS x 2 servers. I downloaded the licenses which are ordered allong with the devices as follows.
Product Name : L-PI12-LF-50-LIC
Product Description : L-PI12-LF-50-LIC:Prime Infrastructure 1.2 - Lifecycle - 50 Device Lic PAK
Product Qty : 1
UDI : PID: PRIME-NCS-APL-K9
The issue is, the NCS appliance was not started properly and then I used the CD which came along with the server (NCS 1.3). Now my system is up and running but it is NCS 1.3 and when i upload the licenses, it shows that the UID is not matching with the system. Is this because the licenses are issued for NCS 1.2 and my system runs on 1.3? If so, what do you suggest, do i need to download NCS 1.2, install it, add the license and then upgrade to 1.3?
Thanks for your advise,
Regards
JayPrime Infrastructure has a support forum at:
https://supportforums.cisco.com/community/netpro/network-infrastructure/network-management
Please post this to that forum to reach PI experts.
Regards
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