Unable to Install Cloud desktop on my Dell Inspiron N7110 although I have PS CS6

I have been trying all day to download and install After Effect to no avail.  I was on chat with technical support who even suggested that I create a new administrator profile on my laptop, which I did only to have the Cloud Desktop fail again.  Has this happened to anyone?  HELP!!!

First check: After Effects is a 64 bit only app.
Are you running a 64 bit computer and 64 bit operating system?
MAB510 wrote:
I have been trying all day to download and install After Effect to no avail.
If yes to the above, what have you tried so far and what results have you had?
Any error messages or error codes?

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