Unable to install iOS 7.1.1

Hi guys,
About 12 hours ago my phone lost signal, has been 'searching' ever since. On O2 in the UK.
Spoke to network provider, done all the usual resets.
Then a few hours later realised ios7.1.1 had downloaded automatically. Won't install (message says unable to install)
Spoke to apple, they suggested a backup then erase all content and settings.
Tried this but it wouldn't erase due to an iCloud error.
Tried to erase iCloud account but it won't delete
Totally stuck, have no laptop iTunes to connect to
Any help would be great
Thanks Chris

PaulAlanRoberts wrote:
For months now i have been unable to update the operating system on my Ipad2. I am unable to install IOS 7.1.2 to my iPad 2. It just downloads and then the install fails. I currently have IOS 7.0.4. A few months ago i reset the iPad but it appears to have not helped.
If you "reset" the iPad, (restored the iOS) that should have installed the new software onto the device. But I am never sure what any user means when they use the term reset.
Some people use the term to mean restart. Some mean reset the system using the home and sleep buttons, some people mean that they restored the iOS  software. How did you "reset" your iPad?
WHen you try to update, do you disable your firewall and antivirus software of using iTunes? Are you using iTunes? Are you using WiFi to update OTA?

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